Cities across the United States are struggling with a growing public safety problem that’s largely invisible to the public: a shortage of people willing to work high-stress jobs answering 911 emergency calls.
The problem is taking a toll on emergency operations, as short-staffed teams work overtime shifts in a scramble to make sure there’s enough dispatchers to answer calls. The turnover costs cities tens of thousands of dollars to recruit and train new people. It also comes at a high emotional cost for dispatchers, who handle traumatic situations every day without the widespread recognition… READ MORE
