Behind the Scenes: The First First Responders (CA)

The San Mateo County Dispatch Center receives 488,095 calls per year. 

Each of these 911 calls is answered by one of the San Mateo County dispatchers, located on the second floor of the county’s Emergency Operations Center in Redwood City, California. Windows surround the center and there’s a slideshow of everyone’s pets in the corner, which brings a smile to everyone’s face, some lightness in a stressful workplace. 

Securing Tomorrow: A Recap of CISA’s Cyber Resilient 911 Symposium

CISA’s Emergency Communications Division (ECD) spearheaded the Cyber Resilient 911 (CR911) Program’s fourth regional symposium, which included CISA Regions 5 and 7. Among the attendees were state 911 administrators, representatives from 911 centers, IT/cyber communities at the state and local levels, and Statewide Interoperability Coordinators (SWICs) from each state. The symposium fostered collaboration with various internal CISA resources, including Cybersecurity Advisors (CSAs) and Emergency Communication Coordinators (ECCs) representing specific states within each CISA region.