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As Hurricane Ian swept across the beachfront towns of southwest Florida, when panicked callers to 911 reported they were crouched in attics or standing in high water and fearful they would drown as floodwaters rose, Christine Hodges was a reassuring voice on the other end of the line.

But when Gov. Ron DeSantis delivered $1,000 bonuses in September to first responders – nearly 100,000 of them statewide – Hodges and other 911 dispatchers didn’t get any of the money or any recognition.