In 2021, NBC Washington reported that nearly 100,000 emergency 911 calls in the D.C. region were sent to the wrong call centers or required transfers to reach the correct jurisdiction due to outdated technology.
Those 100,000 calls represented 100,000 lives possibly facing life-threatening situations. Over the years, the country has felt the adverse effects of 911 call centers using antiquated technology.
Service issues, faulty phone software, overwhelming call volumes and even hackers have demonstrated that older systems are vulnerable. Our communities need efficient, responsive and updated technologies… READ MORE
