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FORT POLK, La. — “What’s the address of your emergency?”
That’s the first question asked by a Fort Polk Directorate of Emergency Services 911 dispatcher when a call comes into their control center. They follow up with questions pertaining to the nature of the emergency and continue to gather additional information, all while trying to keep the person on the other end of the line calm and sending them the help they need.
Jennifer Durrett, Fort Polk 911 dispatch supervisor, said a typical day for her team begins by checking their equipment and conducting communication checks with police patrols, ambulance and fire department units…