NICE (Nasdaq: NICE) today announced that the City of Detroit (Michigan) 911 communications center will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Through this transformation, the 911 center expects to improve productivity, enhance staff performance and satisfaction and provide better service to citizens and communities. Detroit is the largest city in the state of Michigan and the 27th most populous U.S. city with over 639,000 residents… READ MORE
A man is having a mental crisis in a public place. Bystanders notice and dial 911, but since the man seems to offer no threat to others, no police car with blaring sirens arrives.
Instead, a white van pulls up and two people wearing street clothes emerge. They ask the man what he needs, if he is hungry, or even offer him a cigarette. They draw on years of training and experience in de-escalation and provide the man with information on local resources that can help him; they offer to drive him if he wants a lift…
Starting January 1, Montgomery county residents will be able to call a new hotline for mental health and substance use crises. The Crisis Now hotline will operate 24 hours, 7 days a week.
Callers will be able to speak with trained behavioral health professionals who can help de-escalate the situation and connect people with local, mental health resources. The hotline will be an additional service to the current suicide prevention hotline… READ MORE
Police in North Carolina are searching for the person they say is responsible for a “swatting” call that sent authorities to a family’s home earlier this week.
The Burke County Sheriff’s Office responded to a 911 call just before 2 p.m. Tuesday (January 4) from an individual claiming to have just shot their parents with an AK-47 at a Morganton residence, WSOC reports. While attempting to get more information, the caller reportedly told the 911 dispatcher, “I don’t know if I can take it anymore,” before ending the call.
When deputies arrived at the residence, they found that everyone inside was safe and determined that the call was an example of a dangerous trend called “swatting.” …
MANISTEE COUNTY — Michael Machen, Manistee County’s emergency management coordinator, has learned over the last nine months just how many people are involved in the safety of the visitors and residents in the area.
“I think the thing that’s been most eye-opening to me is how many people are actually involved in this stuff. You would think “Hey, emergency management, that would stay with law enforcement, police or fire or rescue, maybe even the hospital,” he said. “But I’m involved in meetings of people from the county commissioner’s office, people who do public safety stuff, people who work for the schools. There’s more groups (at the) local emergency planning committee…
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
