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LYNCHBURG, Va. (WFXR) — A 20-year-old dispatcher-trainee in Lynchburg is being recognized for her role in a life-saving phone call.

The dispatcher-in-training was able to coach someone on the other end of the line into resuscitating a patient before emergency crews arrived.

Due to dispatch protocols, WFXR News is not allowed to release her full name, but her co-workers call her Joyce…