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Imagine this: you’re outside hanging around with a friend or a loved one you know happens to struggle with mental illness or addiction. They’re having what appears to be a mental breakdown and have told you that they are hallucinating and that they’re thinking of killing themselves.

Your first thought is to call 911. You explain the situation to the dispatcher and ask if there’s any way they could send someone to help. The operator says they’ll see what they can do and stays on the phone with you.

So, who do you think shows up? …