PHILADELPHIA (WPVI) — When you call 9-1-1 in Philadelphia, you expect a dispatcher to pick up the phone within seconds.

But the people who spoke with Action News say that is just magical thinking. The reality is, staffing concerns are causing some serious concerns in the city.

Resident Albert Palubinsky says about 11 p.m. on Monday, he and his neighbors were alerted to a fire across the street by a woman walking her dog. He says what happened next was most disturbing: several of them called 9-1-1, but they couldn’t get anyone to answer.

“I call 9-1-1, Kevin calls 9-1-1, my wife calls 9-1-1, and nobody answers the phone,” said Albert Palubinsky… READ MORE