Read Full Article | View Source
The Orleans Parish Communication District (OPCD) is working to launch a cloud-based 911 contact center that allows for next-generation 911 services and unifies location, audio, video, chat, text-to-911 and mapping data on one platform.
Carbyne, a public-safety technology company, announced June 3 that OPCD had tapped its APEX solution to help streamline and speed 911 response. With the platform, dispatchers can send direct text messages to a 911 caller and establish a secondary, secure path via instant, verified silent chat or video without the requirement of an app. Additionally, APEX’s natural language processing allows the system to automatically transcribe and translate a caller’s words into text, freeing dispatchers to focus on what the person is saying, not what information they need to enter into the computer system…
