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Artificial intelligence (AI) is the most disruptive innovation in a generation. It is quickly becoming an essential component in many industries, including public safety.
A perfect example of this combination of technology-assistance and human decision-making is in Public Safety Answering Points (PSAPs), where call-takers serve as the public’s first point of contact in an emergency. PSAP call-takers and dispatchers must separate the signal from the noise, which is all the more difficult when a flood of information from frantic callers washes over them. When the clock is ticking, highlighting critical data points even a few seconds earlier can save lives, and assistive AI excels at such essential work…
