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Excellence in the ECC depends on a telecommunicator’s understanding of the public and first responders in the field.
[Originally published in the March/April 2021 PSC magazine.]
By David Larson
You have probably heard of Leonardo da Vinci, the 15th-century architect, artist, engineer, inventor and scientist. Leonardo da Vinci was a man of a great many talents, what one would refer to as a Renaissance man. Nowadays, this term has become interchangeable with the word polymath. Public safety telecommunicators can be the polymaths of public safety…
