When the Dec. 25 explosion in Nashville caused outages that prevented 911 calls from being completed, many 911 centers turned to technology from cloud-based RapidSOS to both identify and locate emergency callers, so response efforts could be initiated, according to officials from RapidSOS and a Tennessee 911 center.
Cassie Lowery, assistant director at Rutherford County (Tenn.) Emergency Communications District, said the workaround is representative of the resourcefulness of the telecommunicators and other personnel at her 911 center, which also lost Automatic Location Identification (ALI) data for all 911 calls received during the outage… READ MORE
