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Next week, April 12-18, is National Public Safety Telecommunicators Week, and emergency communications centers are divided about how or whether they are celebrating. Our research shows that many are postponing all or most of their celebration due to COVID-19. Even those continuing to recognize the week have had to defer some parts of their celebration, such as awards banquets, open houses and in-person recognition from the first responders they support. The reasons behind each decision are complicated, and there is no right or wrong, just adjusting to the current situation and doing what is best for each particular agency. For…
