A new report from the Behavioral Insights Team & the University of California at Berkeley connects a sense of belonging to employee retention
Over the course of a year, the average 911 emergency service dispatcher will take over 2,400 phone calls. These calls can range from connecting a resident to medical care for a sprained ankle to dispatching the right support for someone whose life is being threatened or in imminent danger. The variability of these calls creates a high-stress work environment that is both emotionally exhausting and potentially traumatic, exacerbated by the long hours of an inherently stressful job that requires mandatory overtime and pays low wages… READ MORE
