What happens when you call 9-1-1? There's a process that takes place that many folks might not be aware of. That's why, back in 2008, Congress declared the month of April "9-1-1 Education Month." According to the site, know911.org, the designation was created to help...

The Volusia Sheriff’s Office is preparing to deploy new technology that will make video 911 calls possible for the first time in Volusia County. The new platform, Carbyne, will also allow VSO dispatchers to share a caller’s video with responding units in real time,...

Kern County supervisors unanimously named Samuel Lux interim county Public Works director during a meeting on Tuesday. Lux will replace outgoing director Craig Pope, who is retiring after more than 40 years of service with the county. Lux started as an engineer with...

CHICOPEE – Changes to the city’s regional dispatch center and an infusion of cash to the city’s other post-employment benefits (OPEB) were approved during the City Council’s April 19 meeting. Mayor John Vieau presented an update to the city’s Western Massachusetts...

EUGENE, Ore. (AP) – A man who called 911 more than 100 times was arrested in Eugene for misusing the emergency number. KEZI-TV reports Avery Boniface began calling the Eugene Police Department non-emergency number at about 3 a.m. Monday and called the number...

MONTAGUE — While police, firefighters and emergency medical personnel are the faces of public safety, what about the voices behind the phone directing first responders to the scene? “It’s an unrecognized public safety position,” said Montague Dispatch Manager Marsha...

A 911 dispatcher from Orange County is being hailed a hero for helping talk a couple through their baby’s delivery over the phone. Orange County officials say Gerard Lewis answered an emergency call from a couple driving on their way to the hospital, but the baby just...

FORT LAUDERDALE, FLA. (WSVN) - A South Florida county is going through a 911 nightmare, and it has the sheriff and other leaders facing some tough questions. “He was a happy baby. Always eating, smiling at everybody, every chance he get,” said Keishawn Johnson Sr. On...

Denver's Department of Public Safety launched a program at the beginning of April intended to improve emergency call response times by streamlining communications between alarm companies and Denver 911, the department announced Tuesday. The new program, called...

https://www.youtube.com/watch?v=HYUBcad0_Js A nationwide shortage of emergency 911 operators includes at least one South Florida county. Broward County is looking to fill close to 90 empty dispatcher positions...

MONROE, CT — A $1.65 million upgrade to the town’s public safety radio communications system last year was paid for through a bonding authorization in 2020. Now, First Selectman Ken Kellogg says a new service agreement will ensure “like new” status every two years...

HELOTES, Texas — The 911 call center in Helotes is facing an emergency of its own. The 911 Dispatch Center is at risk of closing if they don’t get necessary equipment upgrades due by July. City leadership is trying to find a solution before the summer. In old town...

(WSVN) – On Tuesday afternoon, Broward County Mayor Michael Udine honored two 911 dispatchers for his or her service. “It’s a rewarding job, I’ve been doing it for 35 years, and I don’t remorse a day I joined,” mentioned Cheri Fodera. Fodera was on obligation Feb. 2,...

Christina Lee has been named “Telecommunicator of the Year 2021” for the Rutherford County Sheriff’s Office for her actions when a plane crashed into Percy Priest Lake, killing seven people. According to a news release from the sheriff’s office, Lee calmly radioed...

MARSHALL, Mich. — The Calhoun County Consolidated Dispatch Authority (CCCDA) has named its employee of the year. For 2022, the award has been given to Kate Cole. Cole began her career as an emergency telecommunicator in 2016. Her interest in the field began during a...