TORONTO – May 10, 2022 – Esri Canada today released the NG9-1-1 GIS Validator online app to assist Canadian municipalities in meeting Canada’s new location data requirements for 9-1-1. This free app and service lets municipalities, regional data aggregators and...

FORT POLK, La. — “What’s the address of your emergency?” That’s the first question asked by a Fort Polk Directorate of Emergency Services 911 dispatcher when a call comes into their control center. They follow up with questions pertaining to the nature of the...

There has been a temporary change to the Cabool overnight dispatching service. Having started on May 6th, calls for service to Cabool Police Department or Cabool Fire Department are being routed through Texas County’s 911 dispatch center instead of through a local...

HUNTERDON COUNTY, NJ - From the Hunterdon County Department of Public Safety, Supervising Public Safety Telecommunicator William “Bill” Powell recently completed the requirements to earn the Certified Homeland Protection Professional (CHPP) designation. The board of...

The correct location for the 911 call was 1222 I Street SE. DC Fire & EMS was initially sent to 122 I Street SE. Looking for a quality used fire truck? Selling one? Visit our sponsor Command Fire Apparatus DC 911 tells STATter911 a call-taker is on administrative...

Until last week, dispatchers at the city’s communication center were responsible for handling all 911 calls and all calls phoned into the police department’s nonemergency dispatch number: 562-435-6711. Now, that nonemergency number will connect callers to a phone tree...

A month and a half after taking over the city’s 911 call center, Kevin Stratton is leaving City Hall — with the future leadership of the turmoil-wracked department now up for grabs. Mayor Justin Elicker confirmed for the Independent during a Wednesday afternoon phone...

For editors and reporters, access to the police scanner is a critical — and immediate — news source when covering breaking news, be it a massive fire raging through a community or rescue workers trying to find a child swept away in a creek. That access is being...

Officials with Northwest Territories 911 are warning that overlapping emergency dispatch systems in Yellowknife could pose a safety risk to people in urgent need of care. Voicing these concerns, Dr. Rahul Khosla, the territory's 911 medical director with Advanced...

ST. JOSEPH COUNTY, Ind. -- Julie Tobey, an eight-year veteran of St. Joe County 9-1-1 dispatch, has been named as the new Executive Director of the St. Joseph County Communications Center. Tobey was formerly responsible for dispatching police, fire and emergency...

Local officials joined U.S. Rep Hal Rogers on May 4 as Rogers announced nearly $900,000 in funding for upgrades to Johnson County’s emergency dispatch system. U.S. Representative Hal Rogers visited the U.S. 23 Country Music Highway Museum on Wednesday, May 4,...

Nonemergency calls can tie up a line for those that have an urgent emergency. INDIANAPOLIS — Emergency operators say you'd be surprised how often people call 911 for something other than an actual emergency. "Pretty much anything like overflowing sinks, 'I've been...

When Amanda Bryans figured out that her husband was having a stroke, she immediately called 911. But instead of speaking to someone, she heard something that “sounded like a fax tone,” the Wheaton resident posted April 18 on the neighborhood platform Nextdoor. “I hung...

CHICOPEE, MA (WGGB/WSHM) - When calling 911, a dispatcher is the first one to answer your call and they are a critical lifeline for many. Western Mass News recently learned that there is a dispatcher shortage locally with one dispatch center in Chicopee is four...

PIERRE, S.D. (KELO) — South Dakota state government is launching a campaign to recruit telecommunicators to take phone calls and dispatch emergency services at 911 centers. The Sioux Falls-based marketing firm Epicosity has signed a three-year...

Four Guilford Metro 911 (GM 911) employees were honored at the NC Public Safety Communications Conference in Wilmington, NC last week. Jeri Phillips was named the NC National Emergency Number Association (NENA) Telecommunicator of the Year. Angela Mitchell was named...