AUSTIN (KXAN) — Some Austinites are already getting put on hold when dialing 911, data shows, and a manager inside the emergency communications center said the problem could quickly get worse. “Our calls are holding a lot longer on 911 and a lot of that has to do with...

Steve Garrett of Indianola has worked in some type of emergency service in Warren County for more than 25 years. Now, he’s throwing his hat into the race for Warren County Recorder. Garrett, who is running as a Republican, will face off against three other candidates...

May 16—Emergency dispatchers returned to Astoria last week after temporarily merging with Seaside over the past several months. The move to Seaside was prompted by staffing shortages at Astoria's 911 dispatch center, which reached a critical point last fall. The...

PUEBLO, Colo. — A baby boy made his entrance to the world in Pueblo early Tuesday morning. But it didn’t happen without some help. Pueblo Police Dispatcher Emily Gallardo answered the call for help and saw it all the way through, making sure mom and baby were safe....

Chemung County’s 911 Center was recognized today by the New York State Sheriff’s Association for meeting the requirements of the State’s Sheriffs’ Accreditation Program for Public Safety Answering Points. It’s the first time the County has received the honor, and as...

In a city as large as Denver, 911 dispatchers deal with thousands of calls every day. But any dispatcher will tell you there are certain calls that stick with them.  For Asisha Milton, that call came in April of 2021, and it came from nearly 800 miles away. “I am in...

OTTAWA, Ontario — “As first responders, our RCMP telecom operators are the public’s first point of contact in an emergency. They make sure RCMP officers and other emergency services can intervene rapidly when Canadians need help. At least, this is the theory,” said...

A Tops assistant manager who called emergency services during the fatal Buffalo shooting says the 911 operator that answered had an attitude and ultimately hung up in her face. On Saturday (May 14), Payton Gendron, the suspected shooter, killed 10 Black New Yorkers in...

JACKSONVILLE, Fla. — A former Jacksonville Sheriff’s Office emergency dispatcher has pleaded guilty to producing images of himself sexually abusing two young children. Scott Yotca was using the username “scottnjax44″ when he told an undercover FBI agent based out of...

Marshall County Sheriff Matthew Hassel presented Life Saving Awards to Dispatcher Morgan Hite and Dispatcher James Budd. On March 25 of this year at approximately 9:09 a.m., Marshall County Central Dispatch received a call from a female at Gatewood Mobile Home Park...

Last week, during public safety and administrative and community service (ACS) committee meetings in Edwardsville, aldermen approved on first reading an amendment to an article that calls for increased staffing within the police department’s telecommunications center....

HUNTERDON COUNTY, NJ - The board of county commissioners, county executive staff and constitutional officers presented proclamations recognizing the dedication and achievements of individuals from the Hunterdon County Department of Public Safety. The first...

Lake Zurich Telecommunicator Olga Taylor was awarded a stork pin after she helped deliver a baby over the phone at an unincorporated Lake Zurich home. | Photo: Village of Lake Zurich A Lake Zurich 911 dispatcher was recognized for guiding parents in delivering a baby...

Ventura County Sheriff's officials unveiled the first of two new mobile incident command posts Wednesday. The rolling command center will be used as a communication hub during wildfires and other disasters, at major crime scenes and for...

WILTON, CT — The Town of Wilton has received a $983,000 grant for a town wide emergency public safety communications system. The new system will allow for improved communication within and between the various town departments. It will also improve emergency...

WESTFIELD — Regionalization of public safety dispatch in Westfield and Southwick is on schedule to take effect this winter, according to Westfield’s dispatch administrator. Administrator Nina Barszcz said to Westfield’s Public Safety Communications Commission...

Dispatchers at the Fairbanks Emergency Communications Center are the first line of response when people call 9-1-1. But two years of overtime and staff shortages are eroding stress, according to dispatch manager Kristi Merideth, especially during the Covid-19...

TOMPKINS COUNTY, N.Y.—Tompkins County Information Technology Services is working to update its database systems that deal with addresses throughout the entire county. At a recent Tompkins County Council of Governments (TCCOG) meeting, Gregg Potter, director of ITS,...