Among the actions Halifax County is requesting the court to rule on in a complaint filed by the city of Roanoke Rapids regarding the charging of 911 service is one in which the court determines whether other municipalities should be joined in the proceeding. The...

MARSHALL, MI (WKZO AM/FM) — The Consolidated Dispatch Authority of Calhoun County, which manages dispatch services for Police, Fire, and EMS agencies in the county, has a millage request on the ballot on August 2. The request for .98 mils over a 10-year levy would...

SPRINGFIELD – Emergency dispatchers will now have access to many of the same services and benefits as other first responders thanks to legislation signed into law with support from State Senator Patrick Joyce.

Of the 13 community members who submitted public comments about the possibility of Lakewood outsourcing its police dispatch center at the June 6 City Council meeting, none of them supported Mayor Meghan George’s plan. Mayor George opened this portion of the city...

It has been a week. How much longer will Prince George’s County officials wait until they finally answer questions about a deadly June 8 head-on crash where news reports and radio traffic show a lengthy 911, fire and EMS delay?

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RALEIGH, N.C. (WTVD) -- As summer activities ramp up, some are concerned about first responders' ability to handle an increase in calls. "Public safety is at a crisis here," said Beth Fulks, a former 911 operator. For years, Fulks was the voice at the other end of...

ST. JOSEPH COUNTY, Ind. -- A man was arrested and charged after repeatedly calling 9-1-1 and verbally abusing call takers, according to court records. South Bend Police were dispatched to a business on S. Michigan Street Sunday night and made contact with Tosh Mason....

The Prince George’s County Fire/EMS Department has confirmed that an investigation is underway into the delayed response – almost 18 minutes long – to a deadly head-on car crash last week. It occurred during a brief police pursuit in Upper Marlboro, Maryland, when a...

Westchester County Executive George Latimer congratulated a local dispatcher for three baby deliveries - which were all done over the phone.

"Public safety answering points (PSAPs) must be equipped to keep up with disruptive technologies and advanced networks that have altered the way consumers and businesses communicate. NG911 represents an industry transformation that proactively enhances public safety...

Austin 911 operators have successfully diverted thousands of calls to crisis clinicians as part of a program to better address mental health calls, according to a memo from Austin Police Chief Joseph Chacon. APD’s Emergency Communications Center developed the Mental...

Tierra Dillard, deputy director of the Martinsville-Henry County 911 Center, has been named as its next director, effective July 1.

JACKSONVILLE, Fla. – An emergency dispatcher with the Jacksonville Fire and Rescue Department received top honors on Friday. JFRD dispatcher Alonda Oates was recognized nationally for helping save a woman trapped in a house fire. Oates has been named the 2022 National...

Raleigh, N.C. — A Raleigh 911 dispatcher says public safety could be at risk if work conditions don't improve. She's leaving the job, burnt out from chronic staff shortages and low pay. "The job is stressful to start with, even under the best conditions," said Beth...

The Federal Communications Commission launched an examination into the state of technology that can more precisely route wireless 9-1-1 calls to the proper 9-1-1 call center, resulting in faster response times during emergencies. In these cases, the call could go to a...

 The State of Arizona has begun the transition to Next Generation 9-1-1 ("NG911") services to the Public Safety Answering Point ("PSAP") communities across the state. NG911 will come in two parts Next Generation Core Services ("NGCS") and new Call Handling Equipment...

At one point during the call, the trapped woman becomes unable to communicate. JFRD says Alonda Oates stays on the line and continues to speak to her anyway. JACKSONVILLE, Fla. — Editor's Note: Some elements in this story may be disturbing to some.

Only a few short months since it was established, the Texas Emergency Communications Center, which serves as the 911 dispatch center for five volunteer fire departments in northern Harris County, has achieved a noteworthy milestone.

Courtesy Nancy Organ(FORT SMITH, Ark.) — A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to “shut up” just moments before she died.