HANCOCK COUNTY — It wasn’t a day she was looking forward to but it ended with a celebration cake, plenty of phone calls, hugs and lots of smiles. After 22 years as an emergency dispatcher, including the last 13 in Hancock County, Cindy Carver retired from the local...

The firm’s solution, coupled with its subject-matter expertise, will enable Fulton County to identify performance trends while integrating data from multiple sources into a central data lake. Mission Critical Partners (MCP) will implement an advanced, data-driven 911...

A recently approved state grant will bring an enhanced 911 emergency system to Stark County, the last remaining county in Illinois without one. The $2.4 million award will cover the costs of implementing the system and constructing an Emergency Communications Center...

Viewpoint Article This week I am going to highlight the important work done by ECOM, a department within the county that most of you would think I would never spotlight. First and foremost, I have nothing but respect for anyone who accepts a job in an emergency...

POCATELLO — Even after more than two decades on the job, Pocatello Police Department dispatcher Brian Smith is still experiencing situations for the first time. Though he’s helped parents who call 911 remain calm while in labor en route to the hospital, he recently...

The Kingman 911 Communications Center has announced the addition of the Fire Priority Dispatch System to their ongoing use of the Medical Priority Dispatch System. Together, these protocols enable public safety telecommunicators to provide essential safety...

The 911 emergency response system in the U.S. has been in use since 1968. A University of Chicago initiative aims to modernize and strengthen the system – and they’ve just published a blueprint for how to do it.

The Aurora City Council will consider about a $1.34 million project to upgrade the facility where emergency calls are answered and dispatched in the city. The city’s public safety answering point, and backup communications center, has not been updated since it was...

ATLANTA, Ga. (CBS46) – A man is thankful for an Atlanta 9-1-1 dispatcher who walked him through how to safely get out of his car after heavy rains caused flash flooding. Tobreshia Horn answered the call during which the driver said his car was quickly filling with...

The challenges are still here today. Staffing challenges are everywhere, from the service industry to airline pilots. It is going to take some time for things to balance out — if they ever do. Our older workforce with baby boomers retiring more and more every day is...

It takes a special kind of person to be a 911 dispatcher, says Dispatch Supervisor Jennifer Pitt, who has worked at the Multi-Agency Communications Center for about 17 years. “It’s not for the weak-hearted,” Pitt said. “It really takes a special kind of person to do...

Seven months after warning about a brewing staffing crisis, Luzerne County 911 Executive Director Fred Rosencrans is thankful county council has approved a new union contract with higher wages. “I am relieved,” Rosencrans said. “I truly appreciate the county manager...

After experiencing the summer of 2021 when Bucks County suffered through tornadoes, flooding and the lasting effects of the pandemic tested, and highlighted the need, for upgrades to the county Emergency Operations Center in Ivyland. Officials broke ground Thursday on...

WASHINGTON (7News) — The D.C. Auditor isn't taking her eye off of the problems and failed leadership at the District's 9-1-1 call center. The 7News I-team has learned there are two follow-up audits in the works on the heels of a scathing investigation of the...

After two successful months of serving in the position on an interim basis, Chris Key has been named the full-time Public Safety Director for Pittsylvania County. Key has decades of experience in public safety and fire service management and operations.

The average span of an emergency dispatcher’s career is only 3 - 5 years.  Carol Keeler retires on Thursday, June 30, with 29 years served with the Michigan State Police and another five with a different agency. The job she has performed for over three decades is...

Tucson's mayor and police chief say cities need to take a fresh look at how they respond to emergencies. Speaking in New Orleans Wednesday morning, Mayor Regina Romero referred to the case of Carlos Adrian Ingram Lopez, a Tucson man who died in police custody two...

PITTSBURGH (KDKA) — A Greene County 911 dispatcher accused in a lawsuit of failing to send help for a dying woman is facing charges. Leon Price is charged with involuntary manslaughter, recklessly endangering another person, official oppression and obstructing the...

SAN ANTONIO - First responders were not ready for what they found Monday night when they opened an abandoned 18-wheeler on the Southwest Side. A recording provided by Broadcastify.com shows the communications between City of San Antonio dispatch and those first...

MANCHESTER — Despite residents voting against the move, Manchester will regionalize its public safety dispatch operations with North Shore Regional 911 Center of Middleton. Selectmen voted 4-1 in favor of the move at a meeting last Tuesday. Selectmen are the ultimate...