POWELL COUNTY, Ky. (WKYT) - A 911 dispatcher in Powell County was arrested over the weekend after police say she was drunk on the job. READ FULL ARTICLE

She was in Florida Monday to follow-up on Hurricane Ian recovery work, the federal agency confirmed. Rosenworcel’s trip will focus on learning from local stakeholders about how Florida and Puerto Rico’s recovery is progressing, reflecting on what lessons learned the...

The Pasadena Police Department recently installed new computer systems as part of the ongoing Computer Aided Dispatch-Records Management System (CAD-RMS) upgrade within the department, Acting Commander Marcia Taglioretti confirmed.

An outside contractor making repairs at the FDNY’s emergency dispatch center in downtown Brooklyn pressed the wrong button to open a door — and shut down the agency’s communications system, triggering an hours-long citywide crisis.

The Marin County Sheriff’s Office is severing a long partnership with fire agencies around the county by ending its fire dispatching operations. In a Sept. 30 letter to fire chiefs, Sheriff Jamie Scardina wrote that offering fire dispatching “is no longer feasible”...

 A silent 911 call to the Mesquite Emergency Dispatch Center in Nevada resulted in the rescue of a woman and her three children from an alleged kidnapper early Tuesday morning, after the woman called 911 and left an open line until she could ask for help, giving...

The partnership with Zetron to deliver a statewide Next Generation 9-1-1 Shared Services Program provides the most current and efficient tools available to our Public Safety Answering Points at a fraction of the taxpayer cost it would take for them to upgrade on their...

MONCKS CORNER, S.C. – (Thursday, October 13, 2022) – Berkeley County 911 Communications received multiple state-level awards this month at the Annual Fall Conference for the South Carolina Association of Public-Safety Communications Officials (APCO) & National...

Renee Gordon leads a large and innovative 9-1-1 center in the Washington, D.C., metropolitan area. As Director of the Department of Emergency and Customer Communications for the City of Alexandria in Virginia, she oversees 71,000 incoming 9-1-1 calls in a year....

GRAND JUNCTION, Colo. (KKCO) - Cindy Casteel is a Registered Public Safety Leader and Dispatch Administrative Supervisor for the Grand Junction Regional Communications Center (GJRCC). She was awarded the NICE 2022 Public Safety Answering Point (PSAP) Finest Line...

Congratulations to Cindy Loveless, the 2022 recipient of the Optimist Club Respect for Law Enforcement Telecommunicator of the Year award! Cindy has been part of the Calvert County Emergency Communications team for four years, most recently as a public safety...

 Osceola County Sheriff Marcos Lopez said he has fulfilled his promise to have bilingual Spanish speakers answer the phones in his 911 dispatch center. He’s now hired two of them full time to serve his Spanish-only citizens in a growing county where the majority of...

RICHMOND, Va. (WWBT) - Inside Richmond’s Emergency Communication Center, 911 call-takers are now prompted to ask each caller a series of questions depending on the situation.

A new system to improve emergency response will change the way Richmond callers provide information to 911 beginning this week. The Richmond Department of Emergency Communications went live with the new protocol system at 10:00 AM on October 10th.  

CINCINNATI (WXIX) - A new emergency alert system is being used to notify Cincinnati residents if there is an active threat. The expansion to the CincyAlert system will now send a message if there is an active situation of either potential or confirmed danger in a...

Joanna Stern, a reporter for the Journal, said she was provided six recordings of iPhone crash-detection-triggered calls by the Warren County Communications Center. These calls were triggered by iPhones of people on rides at the Kings Island amusement park, outside of...

In a divided decision, the Supreme Court of Iowa reversed the ruling of the Scott County district court denying workers’ compensation benefits to a 911 dispatcher diagnosed with PTSD.

Cumberland County is now part of a regional effort to replace phone systems used for answering 911 calls. The county commissioners recently approved a resolution to enter into an inter-governmental agreement with the South-Central Inter-County Communications Network...

Tommy Sanchez, the new district director for the Valencia Regional Emergency Communications Center, plans to apply for accreditation of the center to show it is operating at its highest level of efficiency.

The Dallas Police and Fire-Rescue departments are the latest in a growing number of U.S. public safety agencies to start using what3words, a geocoding technology that uses unique sequences of three random dictionary words to reference locations of emergency scenes and...