WAUKESHA, Wis. — The Waukesha County Communications Center is issuing a warning after receiving more than 2,000 inadvertent 911 calls last month. The agency is asking residents to be more cautious about dialing 911. "It takes resources away from people who really need...

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Mark43 Integrates CAD, RMS Data into COPLINK

Mark43 a cloud-based public safety software provider, partnered with Forensic Logic, a provider of search technology and cloud-based information capabilities to law enforcement. The partnership will waive any integration or setup fees for the companies’ mutual customers to allow agencies to feed standard data from Mark43’s CAD and records management system (RMS) into Forensic Logic’s COPLINK X, a national search engine and analysis platform.
By integrating the two systems, the companies said they are making data easily accessible for public-safety officers. Mark43’s RMS allows for efficient report writing and case investigation management in the cloud, while the CAD seamlessly aggregates and displays data during emergency response. Forensic Logic’s search technology normalizes the disparate universe of law-enforcement data types and continuously optimizes its ranking algorithms to allow its users to quickly and easily access vital information.
Mark43 has already fed data into COPLINK, a data sharing product that Forensic Logic acquired in 2017. Forensic Logic will also connect a link analysis tool to Mark43’s data lake to provide a solution for intelligence units.
“We look forward to working with Forensic Logic to bring mission-critical visibility to law-enforcement processes,” said Florian Mayr, co-founder of Mark43. “By feeding Mark43’s data into COPLINK X through a seamless out-of-the-box integration, we’re providing our users with an easy solution to have all of the information that they need right at their fingertips.”
The offer will be valid through June 30, 2020, because this is a fiscal boundary for many agencies, and there is an option to extend.
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THIEF RIVER FALLS, Minn. — Later this month, emergency dispatchers in northwestern Minnesota will be able to get a closer glimpse of what’s happening on the other side of the cellphone during a 911 call. The Pennington County Sheriff’s Office is in the process of...

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Google Implements New 9-1-1 Feature on Android Devices

Google is implementing a new 9-1-1 feature in the Phone app on Pixel and select Android devices.
Tapping on the “medical,” “fire” or “police” buttons during an emergency call will convey the type of emergency to the operator through an automated voice service. That service works on device, which means the information stays between the caller and emergency services, and the service functions whether or not there is a data connection. After a user activates the service, the caller can speak directly to the operator as well.
Google said its users’ location, which comes from a phone’s GPS, is often already shared with the operator when they make 9-1-1 calls. The new feature provides similar location information through the automated voice service, along with the caller’s plus code, which is another reliable way to help emergency services accurately locate calls.
“Like the rest of the content shared with the operator using this feature, your location stays between them and emergency services,” Google said.
This feature will become available in the U.S. during coming months, starting with Pixel phones.
Google said it has collected feedback from public-safety organizations, including the National Emergency Number Association (NENA), to make this feature as helpful as possible.
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