In an emergency before firefighters, law enforcement, or EMS head out to help it’s up to the men and women who work at the 911 center to calm the caller down and get the right amount of first responders to the aid. 911 calls can be anything from someone who needs help...

PORTLAND, Ore. – After falling victim to thieves who stole her brand new bicycle, a 12-year-old girl experienced an incredible act of generosity from those who handled the theft case. The girl called 911 after someone took her bike, which she had left locked outside a...

FORT SMITH, Ark. (KFSM) — New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the...

For the next two weeks, KamloopsMatters will be profiling a BC Wildfire Service employee at the Kamloops Fire Centre. KFC coordinates the wildfire response across south-central B.C., from Blue River in the north to the U.S. border in the south, and from Bridge...

Ravenna’s police department will be adding two full-time dispatchers to its dispatch center, a move that officials say will eliminate the need for staffers to regularly incur overtime. Council voted unanimously Tuesday to add the two staffers to the department to...

The City of Springfield submitted documents in a lawsuit filed in February claiming a police dispatcher was subjected to harassment and discrimination. The suit names the City of Springfield, mayor Debbie Wakefield, former police chief James Smith, and SPD patrol...

On Thursday, September 5, The North Central Texas Emergency Communications District (NCT9-1-1) will host a 9-1-1 First Responder Commencement Ceremony to celebrate the passing of House Bill 1090. HB 1090 reclassifies Texas 9-1-1 telecommunicators as first responders....

SPRING, Texas (KTRK) -- It was just another day on the job for Ashton Thompson, but on Tuesday morning he got a 911 call he will likely never forget. "I was surprised at how calm she was," he said. The woman on the other end was trapped on the second floor of her home...

Fannin County, Texas – The regular meeting of Fannin County Commissioners Court began with the call to order and established a quorum with all members present. Agenda item two was the invocation, David Woodson introduced Chad Leutwyler, from First Baptist Church of...

In an emergency before firefighters, law enforcement, or EMS head out to help it’s up to the men and women who work at the 911 center to calm the caller down and get the right amount of first responders to the aid. 911 calls can be anything from someone who needs help...

WICHITA FALLS, Texas (TNN) - The first person you talk to during an emergency is now being classified as a first responder. “I think it’s been a long time coming,” said Lisette Renfroe, a Wichita Falls public safety dispatcher. “We’re the first ones there, without...

When a mother couldn’t get her pregnant daughter to a hospital in time to deliver, a Rockdale County 911 dispatcher guided her through the delivery of her first grandchild on the side of a road, Channel 2 Action News reported.  The baby was born on the Salem Road...

State officials in Arkansas are looking into an exchange that occurred between a 911 dispatcher and a driver in distress, who eventually died. One America’s Meghann Dyke takes a look at the investigation.

Police say a hiker that was lost in Thetis Lake Regional Park over the weekend was found hours after ignoring instructions from a 911 dispatcher. On Aug. 31, at approximately 10 p.m., West Shore RCMP got a call from a lost hiker in the park. The hiker said they lost...

Dalton Fire Chief Todd Pangle honored Whitfield County 911 dispatcher Nicole Talman with a Citizen Recognition Award at a meeting of the Dalton Public Safety Commission. “Our 911 dispatchers do a great job helping to keep our community safe,” Chief Pangle said, “and...

BENZIE COUNTY, MI – A Grand Traverse County dispatcher and a sheriff’s evidence technician were killed in a motorcycle crash. Joseph Donald Miller, 48, of Beulah, the dispatcher, and Rene Hoxie-Papineau, 62, of Traverse City, died Sunday, Sept. 1, in a crash while...

In an effort to highlight the important work of emergency dispatchers within our community, the St. Helens Police Department (SHPD) is partnering with Columbia 911 Communications District (CCOM) for their next First Thursday presentation at 7 p.m. on Thursday,...

Eau Claire (WQOW)- A lot of people still have to work on Labor Day, including emergency first responders. On Monday, Olive Garden showed its gratitude by delivering lunch to emergency dispatchers in Eau Claire County. Every year, the restaurant chooses different...

Interim Police Chief Danny Baker in a Facebook post on Saturday morning explained why he did not publicly denounce former dispatcher Donna Reneau during a Thursday news conference about Reneau's Aug. 24 911 call with Stevens in her final moments, saying she "knew she...