A former Hardin County emergency dispatcher accused of creating fake social media profiles to obtain nude images of minors has been indicted in federal court. Christopher J. Carroll, 20, is scheduled to appear Thursday for an arraignment hearing in U.S....

Most of us think of medical alert devices as a lifeline for older adults living alone, and the North American market for personal emergency response systems (PERS) is projected to top $3 billion next year, according to Security Systems News, a security industry trade...

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MONTGOMERY COUNTY, Texas — On Thursday morning, as the remnants of Tropical Storm Imelda flooded Greater Houston, the Montgomery County Hospital District Dispatch Center was slammed with calls. The center typical fields about 180 calls per day, but on Thursday they...

Rincon, GA (WJCL) — On Monday September 9th, two women saved two lives, in two separate incidents on the same day. And on Monday night, in front of city council, they were given a very special award. The Rincon Police Department recognized officer Dee Dee Hackle, and...

Chelsea Brent remembers her mother as someone who always lived her best life, despite her struggles. "She was well known downtown, everyone said hi to her," Brent recalled, adding many people in her Downtown Eastside neighbourhood knew Tracey Gundersen as "Mom." The...

RHINELANDER (WAOW)–The Rhinelander City Council approved a resolution on Monday that would give Oneida County $16,500 for improvements at the county dispatch center. That money will go towards a station where a dispatcher works answering 911 calls. Officials say the...

BROOKHAVEN ,Ga. (CBS46) -- A woman's desperate attempt at getting help, and a 911 dispatcher's quick-thinking helped police end a domestic incident at a Brookhaven apartment complex over the summer. In the early morning hours of August 28 a 911 dispatcher began...

Four joint lawsuits allege Henry County was negligent and its 911 emergency system was faulty when Clinton, Missouri, police officers were sent to the wrong address in March 2018. The mistake led to a gun battle that left Officer Christopher Ryan Morton dead and two...

OHIO — Local emergency call centers can now apply for grants to upgrade to new 9-1-1 technology, Ohio Governor Mike DeWine announced Monday. The Next Generation 9-1-1 (NG 9-1-1) technology is made possible by a $4.3 million grant from the federal 911 Grant Program....

ABILENE, Texas (KTAB/KRBC) – An Abilene dispatcher has received a pink mug for delivering a baby over the phone. According to a social media post by the Abilene Police Department (APD), dispatcher Manny D. delivered a baby over the phone on July 23. APD says it’s a...

Working in a 911 emergency communications center (ECC) is a high stress environment and dispatchers are known to be supportive of each other. However, there are also tendencies to develop cliques and it’s not always easy for newcomers to be accepted on the team. These...

The Washington City Council Monday, Sept. 16, approved an ordinance entering into an agreement for 911 peer support. The agreement allows the city to enter into a mutual aid agreement with the Mid-America Regional Council (MARC) for Roving 911 Peer Support...

People in the Little Apple can now text 911 during an emergency. The Riley County Police Department upgraded to a “Text to 911” system earlier this month. “Just like any other 911 call, we handle it with the same priority,” said Communications Center Manager Tyler...

When Teresa Hill takes a call at work, she never knows who or what is waiting on the other line. On Tuesday, Feb. 19, the Jefferson County 911 call center was relatively quiet — or at least as quiet as an emergency help line could be....

An Albany man from Burma called 911 frantic because his daughter had been assaulted. Luckily, Albany Police Department's newest dispatcher, Francis HungMang, answered the call. It was his first week on the job and HungMang, himself a Burmese refugee, was able to...

WHEELING, W. Va. (WTOV) — UPDATE: Emergency officials say the outage has been solved. Residents in several West Virginia communities are without 911 service Saturday morning. According to emergency officials at the Ohio County 911 dispatch center, an outage from their...

Work continues on shifting Barry Lawrence County Ambulance District dispatching services from the Monett-Lawrence County 911 Center to Barry County E-911 Center, but a couple of snafus will keep the system from going live as planned on Oct. 1. “We have three options,”...

TORONTO -- A humorous 911 call has a Toronto-area police service reminding people only to call that number in emergency situations – and not when upset with sandwich toppings. Peel Regional Police released audio of the call Saturday. It's not clear when it was...

Six months of management consulting services at the York County 911 Center will cost taxpayers $297 per hour for 2,524 hours of work, according to the contract the York County Commissioners approved on Wednesday. IXP Corp., a New Jersey-based company specializing in...