Working in a 911 emergency communications center (ECC) is a high stress environment and dispatchers are known to be supportive of each other. However, there are also tendencies to develop cliques and it’s not always easy for newcomers to be accepted on the team. These...

The Washington City Council Monday, Sept. 16, approved an ordinance entering into an agreement for 911 peer support. The agreement allows the city to enter into a mutual aid agreement with the Mid-America Regional Council (MARC) for Roving 911 Peer Support...

People in the Little Apple can now text 911 during an emergency. The Riley County Police Department upgraded to a “Text to 911” system earlier this month. “Just like any other 911 call, we handle it with the same priority,” said Communications Center Manager Tyler...

When Teresa Hill takes a call at work, she never knows who or what is waiting on the other line. On Tuesday, Feb. 19, the Jefferson County 911 call center was relatively quiet — or at least as quiet as an emergency help line could be....

An Albany man from Burma called 911 frantic because his daughter had been assaulted. Luckily, Albany Police Department's newest dispatcher, Francis HungMang, answered the call. It was his first week on the job and HungMang, himself a Burmese refugee, was able to...

WHEELING, W. Va. (WTOV) — UPDATE: Emergency officials say the outage has been solved. Residents in several West Virginia communities are without 911 service Saturday morning. According to emergency officials at the Ohio County 911 dispatch center, an outage from their...

Work continues on shifting Barry Lawrence County Ambulance District dispatching services from the Monett-Lawrence County 911 Center to Barry County E-911 Center, but a couple of snafus will keep the system from going live as planned on Oct. 1. “We have three options,”...

TORONTO -- A humorous 911 call has a Toronto-area police service reminding people only to call that number in emergency situations – and not when upset with sandwich toppings. Peel Regional Police released audio of the call Saturday. It's not clear when it was...

Six months of management consulting services at the York County 911 Center will cost taxpayers $297 per hour for 2,524 hours of work, according to the contract the York County Commissioners approved on Wednesday. IXP Corp., a New Jersey-based company specializing in...

Residents, workers and visitors in the Dublin, Hilliard, Upper Arlington and, soon, Worthington communities will have the opportunity to submit information that can be accessed by 911 dispatchers during emergencies. Representatives of the Northwest Regional Emergency...

Have you heard this mantra here in Daviess County?  "9-1-1 Call if You Can - Text If You Can't."  Daviess County Circuit Court Clerk Jennifer Besecker is reminding residents here in Owensboro/Daviess County that texting 9-1-1 is an option in emergency...

WILLIAMSTON, Martin County — Martin County held a ribbon-cutting for its new Regional Communications Center on Wednesday. The new center will house the Martin County 911 Communications Center, which has relocated from the Martin County Courthouse. Officials say the...

TACOMA, Wash. -- Communication delays in the killing of a Pierce County deputy is leading to a new 911 center. A groundbreaking event was held Thursday on the new South Sound 911 Center in Tacoma, which will put all call takers and dispatchers under one roof. Read...

AUSTIN, Texas — Despite Williamson County expanding its telecommunicator training academy, several positions in the Emergency Communications Department remain unfilled. Williamson County said that the reason for the vacancies is that employees would stay for the...

COEUR d'ALENE, Idaho - One north Idaho emergency dispatcher is being recognized for her calm demeanor and ability to use protocols in the face of a potentially dangerous call.  Jenny McMorris, who works for the Kootenai County Sheriff's Office, got a call that...

A 911 operator answers emergency calls at a Minneapolis dispatch center. Diverting 911 calls deemed less serious to other government agencies could allow police to focus on more urgent calls that demand immediate response. Read More...

DORCHESTER COUNTY, S.C. (WCBD) – The Dorchester County Sheriff’s Office is looking to fill five fulltime 911 dispatch positions. They say they need to accommodate the growth of the county.

The first person many Broome County residents talk to in an emergency situation could be less tired in the future under plans to return 911 dispatchers to a standard eight-hour day. Emergency Services officials have been working 12-hour shifts since 1999 when a lack...

COEUR d'ALENE, Idaho - One north Idaho emergency dispatcher is being recognized for her calm demeanor and ability to use protocols in the face of a potentially dangerous call.  Jenny McMorris, who works for the Kootenai County Sheriff's Office, got a call that...

If you are in a situation where you need to call 911, chances are time is of the essence. “In times of an emergencies, a lot of times, you get frantic and your mind doesn't work in ways, and Smart911 gets that information to us so you don't have to,” said Adam Smith,...