True community policing includes working with the community and not just doing things to them. Everyone who works in public safety can keep this in mind while doing their jobs, including 911 Dispatch. On a panel about technology versus the human aspect of policing,...

INDIANAPOLIS, Ind. — Seconds matter when someone calls 911. Dispatchers in Marion County certainly know this and have been working toward shorter wait times for callers. The sheriff’s office has struggled with low staffing levels since 2011, but they tell CBS4 they...

KANSAS CITY, Mo. — The Kansas City, Missouri, Police Department is hiring call-takers and dispatchers in its communications unit. Tammy Bazzle, the communications unit staff development supervisor, said there are currently 17 open positions. She said there are always...

BELMONT COUNTY, Ohio — Two state troopers and one dispatcher are being recognized for their work this year. Combined, they have over 50 years of experience. Randy Gilbert has been a dispatcher since high school. Most of his career has been spent with the Ohio...

TAMPA — Tampa Police Chief Brian Dugan started the news conference with two big numbers. So far this year, Tampa police officers have responded to more than 5,200 calls involving a person in the throes of some sort of mental health crisis. In the same period, officers...

The Ravenna Post of the Ohio State Highway Patrol has named Dispatcher Kayla A. DeWitt and Trooper Charles E. Hoskin as dispatcher and trooper of the year for the post, according to a press release. Fellow officers and dispatchers stationed in Ravenna chose Hoskin and...

A couple of weeks ago, a patient who could not speak, reached for help through the City of Plano’s text to 9-1-1 program. Michelle Haggerty is the manager at Plano Public Safety Communications. Haggerty described the scenario. “They had asthma and they were...

NEW YORK — Gov. Andrew Cuomo recently announced $45 million has been awarded to 57 counties and New York City to enhance emergency communications across the state. This funding enables local governments to expand emergency response capabilities and enhance overall...

HAMLIN - The Lincoln County Commission has given its backing to a move to have 911 telecommunicators recognized and designated as first responders. The matter was taken up by the commission at the Thursday, December 5, 2019 regular session in Hamlin. Commission...

The Santa Maria police and fire departments have completed a multiyear project to upgrade their public safety dispatch system that city officials say will improve response times and allow emergency responders to communicate more efficiently. The upgrades — the result...

The Marshall County E-911 dispatcher who was arrested and charged with a felony yesterday was officially terminated today, according to a press release issued by the Marshall County Fiscal Court. Marshall County Parks Director Britney Heath, who doubles as media...

MARSHALL COUNTY, Ky. (KFVS) - A western Kentucky 911 dispatcher is accused of identity theft. Tonya Clevidence, 46, of Benton, Ky., was arrested for theft of identity and harassing communications. According to Marshall County Sheriff Eddie McGuire, Clevidence is a 911...

VANCOUVER (NEWS 1130) – Knowing your location “is more important than ever,” 9-1-1 operators say. When you call emergency services, don’t expect operators to know where you are, especially if you’re calling on a cell phone. “With more people using mobiles only and...

LANCASTER - Fairfield County Sheriff's Office radio dispatcher Ted Duffus never knows how a call he handles may turn out. It could be nothing or it could mean life or death. "Every phone call's a new challenge for us," Duffus said. "There's nothing, nothing the same....

BISMARCK, N.D. Dispatchers have a long list of responsibilities. They multi-task several emergency and non-emergency calls. And also keep a streamline of conversation open with agencies. The job can take a toll on them, even if they knew what it entailed when...

ALBANY — Local counties collectively received almost $1.5 million in aid to bolster emergency communications networks on Friday. The aid came as part of a $45 million announcement for counties outside of New York City under the 2019 Statewide Interoperable...

NEW YORK — Gov. Andrew Cuomo recently announced $45 million has been awarded to 57 counties and New York City to enhance emergency communications across the state. This funding enables local governments to expand emergency response capabilities and enhance overall...

ALBANY COUNTY — Albany County is slated to get $1,255,608 — part of $45 million being distributed to 57 counties and New York City to improve emergency communications across the state. This funding, according to a release from the governor’s office, will enable local...

PENDLETON — A visitor from outside the area expressed appreciation for the response from Umatilla County Sheriff’s Office employee Eva Van Beek. An emergency dispatcher, Van Beek was on the other end of the line when “Mrs. H” called 911 on...