As CBS 2's Jim Williams reported recently, dispatcher Lauren Trylovich guided Amena Karim through CPR when Karim's sister became unresponsive. [Video]

BLUFFDALE — Three-year-old Sawyer Poole is being called a hero for saving her grandmother’s life. After her grandmother collapsed on Nov. 19, Sawyer told 911 dispatchers to “come quickly.” “My Nani is so sick,” Sawyer is heard telling a dispatcher named Joanna, who...

EFFINGHAM, S.C. — The Florence County Emergency Management Division will be ringing in the new year with some enhancements to the county’s 911 system — at least one of them is already in use by several pizza-delivery restaurants and ride-hailing businesses. The most...

CHICAGO (CBS) — CBS Chicago is proud to be a sponsor of the Red Cross Heroes Breakfast – an event honoring those who go above to help those in need. This year, a woman from South Shore is nominating Lauren Trylovich, the 911 dispatcher who answered her call after...

RACINE — As temperatures drop and winter approaches, a Racine tradition hopes to help the homeless find a little warmth this season. While strolling through Downtown Racine during the winter, maybe you’ve seen the homemade scarves and hats hung on trees or fences,...

According to a Friday news release from the Ketchikan Gateway Borough, the Alaska Department of Public Safety wants to move all emergency services dispatcher positions from Ketchikan to Anchorage by July 2021, but the borough is looking for a way to keep those jobs...

RACINE — As temperatures drop and winter approaches, a Racine tradition hopes to help the homeless find a little warmth this season. While strolling through Downtown Racine during the winter, maybe you’ve seen the homemade scarves and hats hung on trees or fences,...

PENDLETON — Dispatcher Hannah Foster of the Umatilla County Sheriff’s Office received a letter of commendation for her response to an Aug. 4 emergency call. In the letter, which was signed by Sgt. Eva Van Beek, Capt. Kathy Lieuallen, Sheriff Terry Rowan and...

Imagine this: You are 14 years old, hiding under a table in the school library, listening to distant gunshots. You hear the shooter in the hallway nearby and realize the perpetrator is getting closer. During an active shooter situation, exchanging information between...

KIEFER, Okla. (WTHR) — A police chief in Oklahoma is speaking out after what was printed on a Starbucks cup given to one of his officers. That officer had bought coffee for all of the dispatchers working on Thanksgiving. On the cups was printed the word “PIG.”...

Leesburg Police Department dispatchers and staff have something extra to be thankful for this season: The town’s emergency communications center will remain at police department headquarters. It’s a decision by the Town Council that will likely mean the 13 civilian...

Within the confines of a unionized workplace, five years is a long time to work without a contract. Stanislaus County declared an impasse recently in prolonged negotiations with emergency dispatchers at the Stanislaus Regional 911 center. A mediator has been assigned...

WEST VALLEY CITY, Utah— Not every first responder is working out in the cold today, but have just as vital of an impact on the community as our police officers and our firefighters. You may never meet these first responders, but you might hear their voice in what...

The job of a dispatcher is difficult and emotionally taxing, yet they are underpaid compared to the first responders they direct to the scene. A dispatcher, telecommunicator or call-taker is someone who works in an emergency communications center. They are often...

Indeni, an Israeli security software start-up, has partnered with the New York City Police Department (NYPD) and the New York City Fire Department (FDNY) to protect their critical computer networks. Based in Tel Aviv and San Francisco, Indeni is the developer of a...

Four prospective projects for Washington County’s 911 system were brought before the Washington County Commission during Wednesday morning’s meeting. Lt. Chris Chesar, chair of the Washington County 911 Technical Advisory Committee, said he was going before the board...

Ohio State Highway Patrol Dispatcher and Hillsboro resident Kayla Hilderbrand has been selected as the 2019 Dispatcher of the Year at the Wilmington Dispatch Center. The selection of Hilderbrand, 31, is in recognition of outstanding service during 2019 at the...

GLENPOOL, Okla. A quick trip to Starbucks to pick up coffee for dispatchers working Thanksgiving left a bad taste in the mouth of an Oklahoma police chief. The word “Pig” was printed on the cups. ...... The Starbucks store deferred to corporate and said the matter was...

Call volumes to Winnipeg police are up — and dispatchers are struggling under the weight of lengthy queues. Data obtained via the Freedom of Information and Protection of Privacy Act shows authorities responded to 55,073 priority three calls — calls considered urgent...