Top Comm Center Headlines
News & Articles
Chenango County Now Available to TEXT to 9-1-1 (NY)
The Chenango County Sheriff’s Office reminds residents that Text-to-9-1-1 service is now available. While making a voice call to 9-1-1 is still the best way to summon emergency help, Text to 9-1-1 is a critical tool for those unable to speak, who are hearing-impaired...
Behind the Badge: Metro Net Dispatchers Adjust to New Tech
The job of a Metro Net dispatcher today makes 25 years ago seem like the dark ages. Twenty-five years ago, when Tracy Nolan began her career as a dispatcher with the Buena Park PD, answering 911 calls was very different than it is today. Back then, virtually all...
Early Citizen Response/CPR/AEDs; Uninterrupted Compressions & Dispatcher-assisted CPR Emphasized by EMS Experts at CPR Summit
Dr. Eisenberg, each of the speakers at the 2019 Cardiac Arrest Survivor’s Summit, and I strongly believe that keys in improving cardiac arrest include: 1) More emphasis, diligence and evaluation of dispatch center CPR instruction to callers. Teaching dispatchers to...
NTECC and AT&T Bring Latest Emergency Communications Tech to North Texas 911 (TX)
The North Texas Emergency Communications Center is the first in Texas to go live on the 911 tech. The all-digital NextGen911 system will service around 250,000 people in Dallas-Fort Worth. AT&T and the North Texas Emergency Communications Center (NTECC) are...
Breakthrough 9-1-1 Technology for Saving Lives
Download this white paper to learn how NG911 is fundamentally changing emergency calling, including revolutionary capability for enterprise phone systems. For the first time ever, real-time multimedia and location information can be delivered directly to public safety...
Veteran police dispatcher postpones retirement to give daughter badge (ONT)
LONDON, ONT. -- During a new constable’s swearing-in ceremony at the London Police Service headquarters Friday morning, Deb Dodds, a 911 dispatcher for over 40 years, was honoured to present her daughter Jessica with her badge. “This is definitely one of the most...
Addressing Insecurity with Emergency Communications Centre (Nigeria)
The launch of 18 Emergency Communications Centres across the country by the Nigerian Communications Commission, will address the rising insecurity cases in the country, writes Emma Okonji Given the global insecurity situation, which is already spreading across Nigeria...
911 dispatchers trained to pick up on peculiarities (NY)
UTICA, NY (WUTR-TV) — Could ordering a pizza alert 911 dispatchers of an emergency? ‘Yes,’ says Oneida County Emergency Services Director Kevin Revere. “We are familiar with that, it’s kind of a basic training tool that’s been used in the past…’ ‘…or pretending that...
After moving ambulance dispatchers, Eastern Health code red alerts sometimes failed to reach them due to human error (Canada)
ST. JOHN'S, N.L. — When medical dispatchers relocated and could no longer hear code red fire alarms at the Health Sciences Centre, they weren’t always being tipped off and they became concerned that patients arriving aboard ambulances could be affected by them not...
Hardin County Sheriff Office Hiring Dispatcher (OH)
The Hardin County Sheriff’s Office is currently accepting applications for the position of dispatcher. Applicants must be 18 years old, have a valid driver’s license and a clear criminal background. Candidates must be able to work weekends and holidays and...
Wooster trooper and dispatcher of the year announced (OH)
WOOSTER — The Wooster Post of the Ohio State Highway Patrol has announced the 2019 Trooper and Dispatcher of the Year. Dispatcher Elza Lloyd was selected as the Wooster Post’s Dispatcher of the Year. The selection was determined by his peers and officers from both the...
FirstNet Authority engages with emergency managers at IAEM
By Tracey Murdock, Senior Public Safety Advisor
FirstNet is here, but that doesn’t mean that our work is done. To ensure the network evolves with the needs of our nation’s first responders, the First Responder Network Authority (FirstNet Authority) team is regularly engaging with public safety to learn how the network can best support their operations. One of our recent engagements allowed us to dive into the world of emergency management, where data is key to operational success.
READ FULL ARTICLE
911 Dispatchers Disciplined After NBC 5 Investigation
After a stroke victim was forced to call 911 multiple times when he couldn’t provide dispatchers with the address of his hotel, the OEMC is promising changes. NBC 5 Investigates’ Chris Coffey has the update. [VIDEO]
If You Call Chicago 911 and Don’t Know Your Street Address, Will the Dispatcher Send Help?
Three weeks after NBC 5 Chicago Investigates first exposed a controversial 911 call for help -- in which a man was delayed in having dispatchers send an ambulance for nearly ten minutes -- the City of Chicago now says “more should have been done,” to help him, and...
The Latest: Girl killed in crash was dispatcher’s daughter (NY)
NEW YORK (AP) – The Latest on the aftermath of a strong winter storm that hit the Northeast (all times local): 11:45 a.m. Police say the 16-year-old girl killed in a traffic accident during the snowstorm in New Hampshire was the daughter of a police department...
9-1-1 hang-ups still an MD problem (MD)
In an ever-continuing problem for the Taber/Vauxhall RCMP detachment, 9-1-1 hang-ups are still plaguing officers. With an RCMP delegation in council chambers for the M.D.’s regular meeting on Nov. 5, the issue was once again brought up as both council and the...
Officer, dispatchers honored for saving woman trapped on pier (MI)
MICHIGAN CITY — A Michigan City officer who pulled a woman to safety after she was nearly swept away by high waves and dispatchers who spotted her via camera were honored Wednesday night. Michigan City Officer Todd Pliske received the “Exceptional Service Award” at...
Informer Systems / Schedule Express – Senior Account Manager
Note: Public Safety Carrier Opportunity Informer Systems is looking for a talented professional whose role will be sales of Schedule Express, a leading scheduling software service operating exclusively in the Public Safety industry. The work environment is virtual, so...
Montgomery County Currently Hiring 9-1-1 Call Specialists (MD)
County Accepting Applications Through Feb. 3, 2020 Montgomery County currently has openings for 9-1-1 call taker/dispatchers in the County’s Emergency Communication Center (ECC). Applications may be submitted online from now through Feb. 3, 2020, here. The ECC is...
CentralSquare Supports Warren Tech Emergency Dispatch Training Program with Free Computer Aided Dispatch Software (FL)
Lake Mary, Fla., Dec. 10, 2019 (GLOBE NEWSWIRE) -- CentralSquare, the leading provider of public safety and public administration software in North America, announced its ongoing support of the emergency dispatch program at Warren Tech, a career and technical...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
REGISTER
Subscribe to Comm Center News
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
PARTNERS
Stay Up to Date With The Latest News & Updates
Share Your Story
Join our community to share your experience and connect and collaborate with colleagues.
Join Our Newsletter
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Follow Us
Stay connected with the latestEmergency Communications News, Articles & Information.



