SOMERSET, NJ - A quick-thinking 4-year-old local girl may have saved her mother's life, according to police.  Isla Glaser called 9-1-1 at approximately 7:54 am on Dec. 6 and spoke with Julie Kozo and Olivia Klein, Franklin Township Police department...

OLIVE TOWNSHIP, Mich. (WOOD) — An internal investigation found that an incorrect classification of a 911 call was part of the “perfect storm” that delayed police response to a Spring Lake Township home where a father was killed. The Ottawa County dispatcher who took...

The Boone Country Commission has created a new position — emergency communication center director — according to a news release sent Monday. The position merges two former positions, directors of emergency management and joint communications. The creation of...

BOONE COUNTY - The Boone County Commission has a new leadership position, Director of Emergency Communications Center.  Chad Martin, current Director of Joint Communications will take the role. The job merges two former leadership positions, Emergency Management...

MECOSTA, OSCEOLA COUNTIES — In an effort to help local animal shelters, Meceola Consolidated Central DispatchDispatcher Renee Machleit and her feline friend, Chief, are hosting their first-ever animal donation drive. Donating to area families during the holidays, the...

CARTERET COUNTY, N.C. (WNCT) – It’s not everyday a dispatcher gets to meet the person they’re helping behind the phone. On October 29, Carteret County telecommunicator, Brittany Stapleton helped a mother deliver her baby. According to the Carteret Emergency...

Emergency dispatchers within the Laurentides-Lanaudière and Montérégie areas will eventually have the ability to restore their particular collective contract this few days, no less than four months after achieving an understanding using their particular companies. The...

LA CROSSE, Wis. (AP) – A University of Wisconsin-La Crosse police dispatcher who says she was fired for supporting President Donald Trump‘s travel ban wants a six-figure settlement. UW-L Chancellor Joe Gow told The La Crosse Tribune (http://bit.ly/2mN3G7P ) that...

Language that would reclassify public-safety telecommunicators as “Protective Service Occupation” personnel instead of administrative/clerical workers will not be part of a key defense funding bill, but 911 advocates expressed their intent to continue the...

Tuesday was a bad day from start to finish for riders on Metro’s Red Line subway. There were at least three smoke/fire incidents during rainy weather. The first one impacted the morning rush hour and two others disrupted train traffic for the evening trip home. None...

WAUWATOSA — The Wauwatosa Dispatch Center is utilizing new technology, allowing them to be more efficient and effective in responding to emergency calls. The system is called Emergency Medical Dispatching (EMD). It's software used in both Milwaukee and West Allis....

WESTAMPTON — An upgrade to the county’s Public Safety Center was moved up after an equipment failure caused a temporary power outage and shutdown of Central Communications and its dispatch system. The power outage happened just before 9:30 a.m. Sunday and prompted...

The Chenango County Sheriff’s Office reminds residents that Text-to-9-1-1 service is now available. While making a voice call to 9-1-1 is still the best way to summon emergency help, Text to 9-1-1 is a critical tool for those unable to speak, who are hearing-impaired...

The job of a Metro Net dispatcher today makes 25 years ago seem like the dark ages. Twenty-five years ago, when Tracy Nolan began her career as a dispatcher with the Buena Park PD, answering 911 calls was very different than it is today. Back then, virtually all...

Dr. Eisenberg, each of the speakers at the 2019 Cardiac Arrest Survivor’s Summit, and I strongly believe that keys in improving cardiac arrest include: 1) More emphasis, diligence and evaluation of dispatch center CPR instruction to callers. Teaching dispatchers to...

The North Texas Emergency Communications Center is the first in Texas to go live on the 911 tech. The all-digital NextGen911 system will service around 250,000 people in Dallas-Fort Worth. AT&T and the North Texas Emergency Communications Center (NTECC) are...

Download this white paper to learn how NG911 is fundamentally changing emergency calling, including revolutionary capability for enterprise phone systems. For the first time ever, real-time multimedia and location information can be delivered directly to public safety...

LONDON, ONT. -- During a new constable’s swearing-in ceremony at the London Police Service headquarters Friday morning, Deb Dodds, a 911 dispatcher for over 40 years, was honoured to present her daughter Jessica with her badge. “This is definitely one of the most...

The launch of 18 Emergency Communications Centres across the country by the Nigerian Communications Commission, will address the rising insecurity cases in the country, writes Emma Okonji Given the global insecurity situation, which is already spreading across Nigeria...