The popularity of cell phones makes knowing where you are when you call for help even more important. Emergency responders need to know where to go...

A BRADFORD Councillor who can be an Emergency Medical Dispatcher from Yorkshire Ambulance Service has been awarded EMD of the 12 months. Aneela Ahmed, who represents the Metropolis ward, was given the award by the Worldwide Academies of Emergency Dispatch as...

ALBUQUERQUE, N.M.-- About 400 calls are expected to be made to the Bernalillo County Emergency Communications Department on Christmas. At least six dispatchers are ready to answer their calls. However, some callers still give dispatchers a hard time. An operator,...

KETTERING, Ohio (WDTN) – Dispatchers and employees at the Kettering Mobile Care Command Center are working through the holiday to keep patients in the Miami Valley safe and healthy. “We dispatch all of our ambulances here, we launch helicopters from here,” explained...

ALLEGAN, Mich. — An annual tradition in Allegan County is continuing by dispatchers this Christmas. For the last several years, Allegan County has put out a 'be on the lookout' for Santa call over their police scanners. It's a tradition many children throughout the...

BANGOR, Maine (WABI) - Penobscot County Dispatchers were keeping track of Santa Claus Christmas Eve night for all to hear. Calling out to all first responders in the area to help locate a man with white hair, a white beard, and riding a sleigh. "It's nice to be able...

Here at WSBT we aren't the only ones at work this Christmas eve. Firefighters, police and EMT's are still on the roads and their dispatch centers still need to be fully staffed. We took a look at how one dispatch center is celebrating tonight. One of the workers told...

FORT WAYNE, Ind. (WPTA21) - While the Jolly 'Ol Elf makes his dash around the world tonight, public safety dispatchers are relaying his moves to first responders. "Do not detain him. The night is short and he has many miles left to travel on this foggy Christmas...

If you're following the progress of Santa Claus as he makes his way around the world on Christmas Eve, but you're wondering when he might be getting near to Ocean County, there are local first responders who will be keeping an eye out. At 8 p.m., members of the Toms...

ALLEGAN, Mich. — Allegan County dispatchers have received word Santa Claus will be passing through the area Tuesday night and are preparing a message for the occasion. There will be a special message at 8 p.m. that can be heard over the scanners or through apps....

Nearly one in 10, 9-1-1 calls in Muskoka are either pocket dials or made in error. According to Bracebridge Mayor Graydon Smith all those pocket dials and mix-ups are beginning to cost the taxpayers of Muskoka a significant amount of money. Mayor Smith was speaking to...

The 911 dispatcher who has been battling breast cancer since August, learned she was getting a new roof free of charge last week, but wasn’t sure when. The single mother got a surprise when she learned it was happening two days before Christmas, complete with gifts...

SOMERSET, NJ — A 4-year-old Somerset County girl is being called a hero for calling 911 for help when her mother collapsed on the kitchen floor and did not get back up. Isla Glaser was honored on Wednesday in a ceremony at the Franklin Police...

Vernon Hills dispatchers will receive 2.5% annual pay raises under a three-year contract approved by the village board. The 2019 raises will be retroactive to May 1, and the other raises will be applied in 2020 and 2021, Police Chief Patrick Kreis said of the contract...

Callers using smart phones to dial 911 can video emergency scenes and chat with dispatchers with an enhancement to the Emergency 911 system, the first in Tennessee, said Rutherford County Sheriff Mike Fitzhugh. The Carbyne c-Lite software will pinpoint the exact...

A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. An internal investigation concluded that operator Donna Reneau violated...

TORONTO—Emergency services will have to soon ensure they can pinpoint the location of people calling 911 for help on their cellphones. The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 — or NG9-1-1 —...

he Columbia County Sheriff’s Office arrested one of its dispatchers for allegedly aiming a gun at someone’s chest Dec. 11 in the town of Wyocena. Leonel Ramirez, 29, Cambria, faces up to 10 years in prison on a charge of felony second-degree recklessly endangering...

DENVER (AP) — Seven employees of Denver's public safety agencies have taken their own lives over the past two years, a rate several times above the national average for all citizens. The seven included two members of the Denver Police Department, three staff members...