In this episode of In Public Safety Matters, Dr. Kevin Kupietz, who has spent more than 30 years working in emergency management, discusses his role in responding to the COVID-19 pandemic as a member of the National Disaster Medical System. Learn more about the...

HR & Wellness Best Practices for PSAPs During the COVID-19 PandemicFriday, April 24 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!
 It’s essential to maintain effective 9-1-1 center operations during these unprecedented times. We must keep our ourselves – and our teams – safe and healthy so that we can continue to protect the public. Attend this special COVID-19 webinar to learn:
Answers to HR-related questions on issues such as health screenings, essential-worker designations, staffing policies, and more; and
Actions you can take to promote wellness and mental hygiene in the center and at home.
Can’t attend on the 24th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Presenters: John Kelly, ENP ? Ottosen, DiNolfo, Hasenbalg & Castaldo, Ltd. | Dr. Michelle Lilly ? Northern Illinois University | Jim Marshall ? 911 Training Institute
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

ELIZABETHTOWN, Ky. (WDRB) – During a pandemic, when the public needs a calm voice on the other end of a 911 call the most, communities across the country are celebrating National Telecommunicator Appreciation Week. All week, volunteers and businesses have been...

Telecommunications operators are the unsung heroes of public safety. They operate 24 hours a day, seven days a week. These are the men and women who collect the initial information and pass it along to the first responders in the field. Often they are able to give...

Four years ago, the situation at Pitkin County’s 911 emergency dispatch center was on the brink of disaster. Chronic problems at the critical agency, including understaffing, low morale, low pay and employee wellness issues, coupled with an inability to find a...

Honolulu dispatchers have been working hard to ensure that first responders and the public remain safe during the COVID-19 pandemic. Therefore, the next time you call 9-1-1, be prepared to answer a few COVID-19 related questions. “We know it’s a life-threatening...

The Livingston County Sheriff’s Office recognized its telecommunicators – 911 dispatchers and other public safety communicators – this week. National Public Safety Telecommunicators Week was April 12 to 18. The week recognizes the work of dispatchers and public safety...

CUMBERLAND — As the novel coronavirus pandemic continues globally, the Allegany County Department of Emergency Services is taking time to honor the communication specialists of the county’s Joint Communications Center for National Public Safety Telecommunicators...

The Upper Missouri River Regional Dispatch Center celebrated the week of April 12 through 18 as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials International and celebrated annually,...

SALEM, Ore. (KTVZ) -- As the State of Oregon, and states across the nation, grapple with the COVID-19 pandemic and efforts to keep communities safe and informed, it’s more important than ever to recognize 9-1-1 operators in Oregon.  The week ending Saturday was...

“The days of Dispatchers simply answering a phone similar to an operator have long passed,” stated Sheriff Dougherty. “Your hardworking dispatchers and public safety telecommunicators serve as a vital link between your community fire, medical and law enforcement...

BATAVIA — Genesee County Sheriff William Sheron Jr. Friday said he wanted people to meet the dispatchers who might have been on the other end of the line if they called 9-1-1 for an emergency. The county sheriff’s office released photos of 18 dispatchers or senior...

In honor of National Public Safety Telecommunicators Week, the Sentinel-Echo reached out to Michael Holt, director of the London-Laurel Communications Center. Holt shared insight into his previous experience and what a day is like at an emergency dispatch center....

A network issue has been reported in Fairfax County, Virginia, causing intermittent issues with wireless phone calls. People are reporting hearing a busy signal when using their cellphone for calls. A WTOP listener reported similar issues in Montgomery County,...

COOS BAY, Ore. — 9-1-1 operators are celebrated this week in Coos Bay's National Safety Telecommunication Proclamation. Mayor Joe Benetti said the city of Coos Bay is honoring those on the front lines who, he said, normally don't get the recognition they deserve. "You...

Plano announced Monday it is now using Smart911, a free service designed to accelerate the process of emergency calls for residents. Developed by private Massachusetts-based Rave Security, Smart911 identifies itself as an emergency service that will connect residents...

DAVENPORT, Iowa (KWQC) -- The coronavirus has forced many people to work remotely but not everyone can do that including 9-1-1 dispatchers. All throughout this week, they are being recognized for the work they are doing to serve communities. Ashley Huffman sits...

MOUNT VERNON — During a week that is dubbed National Public Safety Telecommunicators Week, and at a time of the global pandemic, it’s fitting the 2019 Dispatcher of the Year is a Knox County 911 team member who serves on the Critical Incident Stress Debriefing Team....

FORT SMITH -- After an allegation of offensive and inappropriate language and an internal investigation, a 911 dispatcher with the Fort Smith Police Department has been terminated effective Friday...

Delaware- The Delaware State Police (DSP) is proud to recognize and honor its public safety communication personnel during National Public Safety Telecommunications Operators Week. The Delaware State Police Communications Section consists of three 911 Public Safety...