MINNEAPOLIS (WCCO) – Amid the COVID-19 pandemic, 911 dispatchers are helping protect first responders unlike ever before. Because the novel coronavirus is the top priority at Hennepin County Dispatch Center, for call dispatchers like Cindy Galland, a report about...

Even though celebrations may be muted because of the Covid-19 virus pandemic, the city of Dayton is recognizing their telecommunicators during National Public Safety Telecommunicators Week. The recognition is the second full week of April each year when residents in...

Farmville Emergency Communications Dispatcher Michael Driskill has been chosen as this year's Telecommunicator of the Year. According to Farmville Emergency Communications Direction Jackie Gilbert, Driskill was nominated by his peers for going above and beyond with...

NASHVILLE, TN (WSMV) — They might be behind the scenes, but they are crucial first responders. “The very first voice that they hear,” says Alisa Franklin. “I guess it’s been said that we’re the first, first responders although we don’t get recognized that much....

Easton Fire Chief Kevin Partridge, Easton Police Chief Gary Sullivan, and Holbrook Regional Emergency Communications Center Director Steve Hooke announced that their agencies were among several first responder agencies throughout the region paying a special visit to...

Andrew Saunders is the new director of the Athens-Clarke County Central Services Department, one of the government’s top administrative posts. In his new job, Saunders will oversee Athens-Clarke’s facilities management, fleet management, landscape management and...

SOUTH BEND — A new website that could be up and running in about a week could save emergency dispatchers time and first responders precious protective gear, as St. Joseph County moves toward its likely peak time in May of coronavirus cases. The website is meant to...

Natrona County residents can now contact emergency services through dispatch by texting as well as calling 911, according to a news release from the Casper Police Department on Tuesday. “This new service could be a life saver for people with speech and hearing...

(MURFREESBORO) As National Public Safety Telecommunicators Week ends, local Communications Dispatcher Jenny Mathias was selected the 2020 Dispatcher of the Year for the Rutherford County Sheriff's Office. She was chosen based on her expertise to help locate two...

Under the change, county dispatchers will follow Emergency Management Dispatch protocol to ask a caller a series of questions before determining the level of response. Dispatchers have been automatically sending out either the rescue truck or a fire engine, whichever...

ELMA – The Selma Police Department announced that Lacie Cates has been named as its 2019 Dispatcher of the Year. In a post on social media, the SPD reported that Cates has been with their department for nearly two years and has previously served as emergency...

Union representatives complained that fumes from a generator at the Laraway Communications Center caused dispatchers to become dizzy and nauseated three times in the past several months. The incidents occurred when a diesel-powered backup generator in the building...

Police Chief Andrew Lipson and Fire Chief John Sullivan recognized the town’s public safety dispatchers during National Public Safety Telecommunicators Week. National Public Safety Telecommunicators Week, sponsored each year by APCO International, honors the thousands...

PENSACOLA, Fla. (WEAR) — According to the National Emergency Number Association, 9-1-1 dispatchers answer more than 240 million calls a year. Sue Straughn helps us recognize these unsung heroes who are often referred to as the first, first responders. "9-1-1,...

After more than a decade as a fire dispatcher, Jason Molina knows what questions to ask so callers can get the help they need and feel better for getting it. “The people that we talk to are having the worst days of their lives,” Molina said. “You have to be able to...

SEMINOLE COUNTY, Fla. – Dispatchers in Seminole County reported Sunday that they received an increase in the number of 911 calls from unattended children during Florida’s stay-at-home order. The report comes one day after Gov. Ron DeSantis announced that children...

HENDERSON, Ky. - In 1968, an Alabama senator made the first 911 call in the United States. The rest, as they say, is history. The now universal number to call in an emergency can't exist without the uniquely trained individuals at the other end of the line --...

SALT LAKE CITY — The Utah Department of Public Safety is pausing the sending of AMBER Alerts to cell phones after an early-morning alert contained “no useful information.” At about 3:30 a.m. Sunday, many Utahns received a message on their mobile devices that merely...

ROCKINGHAM COUNTY, Va. (WHSV) — The Harrisonburg-Rockingham Emergency Communications Center is reporting an ongoing utility outage that could impact residents' ability to call 911. Shentel phone service has been disrupted to an estimated 80 homes in the Criders...