NEW BEDFORD — Jessica Melo recalls the elderly woman on the other end of the phone who could hardly breathe. A New Bedford Police Department dispatcher for two and a half years — a former medical assistant with no law enforcement background who had to learn “a whole...

HOOVER, AL — The Hoover Police Department now has a way for residents to communicate any special needs with police prior to an emergency situation. Hoover 911 Communications Center personnel can create a notification "flag" in the dispatch system which would alert the...

CAMDEN COUNTY, GA- Thebrunswicknews.com writes that a crash left a 911 dispatcher dead this week on Interstate 95. The victim had just finished her shift with the Camden County Sheriff’s Office in Woodbine. The woman entered a construction zone where she collided with...

CHARLOTTE COUNTY, Fla. - A Punta Gorda man called 911 multiple times and asked deputies to deliver him ice cream and liquor, according to Charlotte County deputies. Last Saturday, deputies responded to a Punta Gorda apartment after Michael James Gables, 65,...

As 911 emergency calls began pouring in to Williamson County's Emergency Communications Center on Saturday, May 1, 2010, so did flood waters. Operators managed an unprecedented 50 calls an hour while rising water collected at their feet in the basement of the...

Courtney Doberstein has been selected as the new director of the Harrisonburg Rockingham Emergency Communications Center. “One of the reasons I was attracted to this position is because I operate collaboratively, and was really drawn in and felt a shared visionas I...

Doctors, nurses and other health care workers are seen as front-line heroes caring for thousands of people who contracted the coronavirus, but other essential workers are also continuing the daily grind behind the scenes. One such person is Donna Perkins, who’s...

CHICAGO - April 29, 2020- Motorola Solutions, Inc. (NYSE: MSI) today announced Safe Schools, an integrated solution that combines video, data, analytics and voice to help schools secure their campus perimeter, control access to buildings, quickly communicate with...

MARION — Marion Public Safety 911 and the Marion Police Department will be adding several new employees next fiscal year, along with some other city departments, to better serve the fast-growing city. Positions approved for Marion’s Public Safety 911 and the Marion...

FAIRFIELD — Solano County supervisors allocated $107,165 to demolish the radio tower on the roof of the Criminal Justice Data Center and construct a new tower to support the regional radio public safety system. The board was told this is the final link to creating a...

ANFORD — After 11 years with the Hanford Police Department, Liliana McFarland earned her biggest commendation to date. McFarland, a communications dispatcher for the HPD, was named the Dispatcher of the Year for her agency. “I’m thankful that they do see the work that...

In this episode, JEMS Editor Emeritus A.J. Heightman interviews Dr. Jeff Clawson, Jerry Overton, Greg Scott, Brian Dale and Christopher Olola, PhD, from the International Academies of Emergency Dispatch (IAED) and the IAED Research, Standards, and Academics Division....

ARLINGTON, Va. – Arlington County Police Chief M. Jay Farr is pleased to announce the appointment of Captain Adrienne Quigley to the position of Deputy Chief of Police, effective Sunday, May 10, 2020. Deputy Chief Quigley will assume command of the Systems Management...

MONTROSS, Va. (ABC7) — A short home video created by Tina and Steve Keene has gone viral in their small town of Montross, Virginia. They are doing their best during this quarantine and like to spend their time fishing at their property. [VIDEO]

NEVADA COUNTY, Calif. April 28, 2020 – The Nevada County Board of Supervisors recognized Nancy Picker, a CAL FIRE NEU dispatcher whose last shift will be tomorrow – after 46 years of service to the community. The certificate listed some of Nancy’s accomplishments, but...

[PODCAST] Terry Peterson, Deputy Director of Snohomish County 911, discusses his center’s implementation of Protocol 36: Pandemic/Epidemic/Outbreak (Surveillance or Triage), how things have changed for emergency dispatchers, and how they’re planning for the...

 In the upcoming May election, you will see on your ballot a county wide public safety measure: Measure 6-178 Local option tax for failing 911 radio communications system. Public Safety agencies in Coos County have been relying on a radio system which is at end...

Ron Sams, Montgomery's director of public safety, has resigned from his position, according to a news release.  Sams, who was hired by the city in 2010 as the director of city investigations was named the director of public safety by former Mayor Todd Strange in...

(ABC 6 News) -- Before health care workers on the front lines can give care to patients, COVID-19 related, or otherwise, there are a handful of gatekeepers playing a vital role to keep the system going. “Our emergency medical dispatchers are often the very first voice...