Marie Carpenter is the Public Safety Communications Center Manager for the Cottonwood Public Safety Communications Center. She explains for the function of the center and some of the adjustments dispatchers are making in how they interact with callers since COVID-19...

SACRAMENTO, Calif. – During statewide, national, or even global emergencies, public safety dispatchers provide a calm, professional voice and an essential link for the California Highway Patrol and the public. To highlight their service, the CHP and other law...

When you need help the person you often talk to first is the 911 dispatcher, and this week we celebrate their hard work and dedication to the job. April 12th - 18th is National Public Safety Telecommunicators Week, according to the NPSTW website, "this is a...

BATON ROUGE, LA (WAFB) - Before medics, firefighters and police officers can arrive on the scene of an emergency, they are told where to go and what to expect by a public safety telecommunicator. The 2020 National Public Safety Telecommunicators Week is being...

The Paradise Valley Police Department is honoring its emergency dispatchers by releasing a highlight video unveiling the depth of care and realities confronted by the public safety telecommunicators. “Emergency dispatchers are essential workers who are showing up for...

This is National Public Safety Telecommunications Week, and the spotlight is on the Missoula County 9-1-1 call center. 9-1-1 Manager Sherry Odlin provides details about her agency. “We currently have 23 dispatchers working,” said Odlin. “Four of those are our leads...

CASPER, Wyo. — The Casper Police Department awarded telecommunicators working at the Casper-Natrona Public Safety Communication Center for outstanding work in responding to 911 calls in 2019 during their annual awards ceremony in February. April 12-18 is “National...

The Marshall County public safety communication project took center stage during an open dialogue at the regular Tuesday Marshall County Board of Supervisors meeting. Brad Pfantz, the fire chief of the State Center Fire Department, was involved in the dialogue...

“It’s kind of like being the Secret Santa. You don’t know them and they don’t know you, but you know you’ve made a difference,” said Alicia Gallegos of her job as a dispatcher for San Juan County Public Safety. Dispatchers serve a vital role in providing emergency...

COLUMBIA COUNTY — Local dispatchers are being recognized for their contributions to emergency response during National Public Safety Telecommunicators Week, April 12-18. Calls to Columbia County 911 are answered in Hudson. The 24-hour department of 11 dispatchers, led...

From fires to domestic disputes to car crashes, 911 dispatchers are the calm voice that guide people through every type of emergency and send the proper first responders to help. But, these dispatchers are dealing with something new: a pandemic.  "It's...

LAPEER — The State 911 Committee (SNC) gives tribute to Lapeer County Central Dispatch and Michigan telecommunicators and their vital contributions to public safety. In 1991, Congress designated the second week in April, this year April 12-18 as National Public...

Providing vital information and resources to frontline professionals, 911 dispatchers also importantly provide a single point of contact for people seeking immediate relief in an emergency. They are the first, first responders. In recognition of those who answer...

PHOENIX (3TV/CBS 5) -- From protecting officers in a pandemic to handling some of the most tragic emergency calls, dispatchers are taking on a unique role in public safety. This week is National Public Safety Telecommunications week celebrating dispatchers and...