A small team did their best to juggle a wave of calls and radio transmissions simultaneously. Despite their best efforts, many callers’ questions went unanswered.   READ FULL ARTICLE

After a nationwide assessment of 200-plus applicants, the Association of Public-Safety Communications Officials International (APCO International) has chosen Melvin (Mel) Maier as its new executive director. Maier was already on staff as APCO’s chief technology...

CHARLESTON, W.Va. (Legal Newsline) - The parents of a five-week-old infant who can sue a West Virginia county for what they claim is a 911 dispatcher’s bad advice to drive the baby to a hospital instead of waiting for an ambulance to arrive.

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The next year will see some important steps forward as Arlington County looks to uncouple law enforcement from its response to homelessness and behavioral health crises. In 2024, the county will implement new protocols and a call system to ensure people experiencing...

 June 27, 2022, around 1:44 a.m., a man lost in the desert outside Tucson, Arizona called 911. An emergency services dispatcher for Pima County answered. The man, clearly distressed, tried to describe his surroundings and explain that he was lost, wet and freezing....

Both firefighters and dispatchers certainly deserve to get a pay raise. Firefighters are ready to charge into a burning house to save someone at the drop of a hat. Several county firefighters are also paramedics, so they are usually the first people you will be there...

“The text read, ‘this is Akron, we got a 911 call, is everything okay?’ And then she literally responds back with ‘help’ and the address,” Capt. David Laughlin with the Akron Police Department told WJW. Police told WEWS they were able to locate the woman who called...

In the past 48 hours, there have been two public safety alerts regarding 911 outages in the area.

BANGOR --Soon, when you dial the Penobscot Regional Communications Center's non-emergency line, artificial intelligence will answer the phone. The hope is that the system will help to ease the workload for the understaffed dispatch center, which took more than 68,000...

Washington, D.C. — Representatives Norma J. Torres (CA-35) – the first former 9-1-1 dispatcher to serve in Congress – and Brian Fitzpatrick (PA-01) – a former FBI Special Agent and federal prosecutor – announced the reintroduction of the bipartisan 9-1-1 Supporting...

CORPUS CHRISTI, Texas — Filing a police report has become easier for many. CCPD has introduced a new feature that enables you to virtually meet with a police officer to file your case.

SANTA MONICA, Calif. (Nov. 7, 2023) — Starting today, Santa Monica residents, businesses, and visitors can now receive updates on their emergency and non-emergency calls for police service via text message.

When a Florida deputy was dispatched to a home for a 911 call on Wednesday, he found himself in the midst of a great lesson — and an even more heartwarming incident. READ FULL ARTICLE

PORTLAND Ore. (KPTV) - A local paramedic is speaking out to FOX 12 Investigates after her father-in-law waited in agony for over an hour for an ambulance. This paramedic, Talitha Saunders, says this instance is symbolic of the problems facing Portland’s emergency...

By Gene Galin Pittsboro, NC – In the heart of Chatham County, nestled in a state-of-the-art facility, stands the Emergency Operations Center. During the grand opening event on October 27, Mr. Newton, Chatham’s Emergency Management Director, shed light on the critical...

Less than a year after the City of Prestonsburg took over emergency dispatching services for Floyd County, officials say the switch has resulted in improved response times and better morale among the agencies involved.

Denver’s testing a new technology that would allow 911 operators to see emergencies live. Callers can stream live video from their cell phones and send it directly to emergency call takers. READ FULL ARTICLE

Washington, D.C. — House Energy and Commerce Committee Chair Cathy McMorris Rodgers (R-WA) and Communications and Technology Subcommittee Chair Bob Latta (R-OH) sent a letter to Washington, D.C. Mayor Muriel Bowser requesting information regarding the District’s...

Illinois Valley Regional Dispatch in Peru was recently recognized at the state level by two organizations. The dispatch was selected as a Prepared Center of Excellence. One center in each state receives this recognition. This award signifies IVRD is committed to...