The family of a slain El Monte police officer blames two emergency dispatchers for failing to tell the officer and his partner that they were on their way to confront a possible armed suspect high on PCP before the gunman ambushed and killed them.

ORLANDO, Fla. — Imagine that you’re jogging down a trail and you trip on a rock. You’ve twisted your ankle, and there’s nobody around. So you call 911, but the dispatchers don’t know where you are and neither do you. Well, you’re in luck. Orange County has implemented...

Bucks County officials have identified the ransomware gang behind the attack that has crippled the countywide computer-aided dispatch (CAD) system.

The legislation would ensure Americans reach help when dialing 9-1-1 during natural disasters and make important updates to the classification of 9-1-1 dispatchers.  WASHINGTON – Senators Amy Klobuchar (D-MN), Marsha Blackburn (R-TN), Martin Heinrich (D-NM), and John...

OAKLAND, Calif. - Residents have complained that wait times for 911 in Oakland are too long, but an oversight commission says there’s a loophole, specifically for a medical emergency, when the seconds count. The direct line for the Oakland Fire Department (OFD) is...

With Bucks County’s computer-aided dispatch (CAD) system out of service due to a cyberattack as of Wednesday, few details on what exactly happened, when the key system may be restored, and who did it have been made public. The county’s CAD system went down Sunday...

Broward taxpayers are likely to fund a new facility to house the county’s 911 dispatch center. But finding the right location, in part, could hinge on who would retain oversight of the services. Sheriff Gregory Tony appealed to county commissioners Tuesday with his...

WICHITA, Kan. — Between screams, the woman told the Sedgwick County 911 call-taker at least three times that she was on fire. In her panic, the 91-year-old accidentally hung up after dialing 911 on the morning of Jan. 7 . When the county called back, she tried to...

There is probably no better opportunity for municipalities to share services and save tax money than in emergency 911 dispatching services. Even when presented with evidence of cost savings and performance improvements through the contracting or outsourcing of police,...

A new system in Glenview’s Public Safety Dispatch Center is expected to save a great deal of time responding to alarm activations.   READ FULL ARTICLE

When Chatham County christened its integrated 911 call center in October 2023, county leaders heralded its automated efficiency. On camera, Chatham County Manager Michael Kaigler said, "Everybody will have all the information. It will be accurate. There's no room for...

Richmond Community College accepted over 50 online students from across the state into the first 911 Communications & Operations class that began last fall semester in August.

One of the first lessons Scott Brettell teaches his high school students is the importance of being last. The last person to stay with someone through their last moments — even if only over the phone.

It's a lifestyle that could make them prime candidates to become 911 call-takers and dispatchers, Bruce Garner, spokesperson for Hamilton County's 911 district, said. The district has 34 open positions, Garner said. READ FULL ARTICLE

LAWRENCE, Kan. (WIBW) - The Douglas Co. Sheriff will continue his crusade for a bill to pass in the Kansas Legislature to allow first responders, including dispatchers, to be eligible for workers’ compensation for PTSD. READ FULL ARTICLE

WICHITA, Kan. (KSNW) – Changes to staffing, accreditation, and pay are planned to come to Sedgwick County Emergency Communications. The SCEC director mentioned during the meeting that the department has been asking for approval for changes for years, saying these are...

OTSEGO COUNTY, Mich., (WPBN/WGTU) -- Across Northern Michigan, 911 dispatch centers are preparing to take thousands of calls during the storm. If the weather does interfere with the safety of dispatch staff, they are provided a place to stay at nearby hotels.

His mother, Phyllis Jackson, has been a dispatcher for more than three decades. She convinced her son to apply for the job.  TAMPA, Fla. - For 19 years, 911 dispatcher Tony Collins has heard every kind of emergency.

Former Ceres Police Deputy Chief Mike Borges warned the n Monday that the city had better do something quick to bolster the police dispatch center. “I know they’re a small portion of the department but they are a very vital portion that needs to be considered,” Borges...

As of New Year's Day, all dispatch operators in 911 centers are required to be CPR-trained and certified.