Key Takeaways-- Public safety agencies are examining how changes to 9-1-1 call-taking and dispatching can improve police responses and help accomplish the goals of police reform.-- Innovations include:Incorporating mental health clinicians into 9-1-1 centers, where...

LOS ANGELES, Sept. 4, 2020 /PRNewswire/ -- NGA 911, LLC, a leading provider of Next Generation 9-1-1 solutions, today announced that former public safety consultant, Sharon Counterman, joined the company as Senior Project Manager. Ms. Counterman comes to the NGA 911...

Prince George has seen another month with well over 100 overdose calls – a city that normally averages 52 calls per month. In August, paramedics responded to 129 overdose calls in the northern capital, which is one more than July’s 128 calls to BC Emergency Health...

RIPLEY COUNTY, In. (FOX19) - An Indiana state trooper and a dispatcher are being hailed as heroes after helping save a woman from a burning car. Sgt. Jared Black works out of the ISP post in Versailles, In. According to Black, a 17-year-old girl called 911 in late...

The Federal Communications Commission’s (FCC or Commission) Public Safety and Homeland Security Bureau (PSHSB or Bureau) seeks comment on the feasibility of allowing emergency access to providers’ Wi-Fi access points, as directed by the RAY BAUM’s Act of 2018. The RAY...

The head of the District of Columbia’s emergency call center tells WTOP “there is not a systematic problem with DC 911,” in response to allegations that fire and EMS crews have been sent to wrong addresses more times this year than the last five years combined. Safety...

The Nebraska Public Service Commission has approved funding that will pay for equipment and the first year of service and maintenance for a 9-1-1 backup system for Scotts Bluff County. The PSC on Tuesday approved the county’s request to use approximately $112,500 in...

The county is taking big steps toward having more public safety communication and broadband internet towers in Kosciusko, including having the three locations for them. At the county commissioners meeting Tuesday, Terry Burnworth, of Pyramid Consulting, asked for...

CLOVIS, California (KGPE) —Clovis Police said 26-year-old Nikolas Frazier made the initial 911 call on Sunday before he was shot and killed by police. Police Chief Curt Fleming said Frazier called police telling them a man was in the Walmart parking lot with a rifle....

Habitat for Humanity recognizes the Siloam Springs Emergency dispatch as "Habitat Heroes" on Aug. 26. The organization brought gift bags for the dispatchers along with home-baked cookies...

Hang-up calls to 911 have been on the rise for our dispatch center, as well as every other center. We’re looking for your help, so that we can continue to provide the best service to the community. Handling 911 hang-ups can sometimes be a relatively long, drawn-out...

Stay calm, no matter what. After more than two decades as a communications operator for the London Fire Department, Ida Piroli has learned that keeping her cool is the most critical part of the job. “You need to help these people in their most difficult...

Call transfers, confusion, miscommunication and even boat motor problems characterized the response to 911 calls for help the afternoon that 16-year-old Fitz Thomas drowned near Confluence Park—all described in a 77-page report released Monday. The name of the report,...

As part of a planned upgrade of its radio systems, the Baltimore Police Department is switching to encrypted transmissions, eliminating the ability for most of the public to listen in. The preparations were confirmed by City Councilman Yitzy Schleifer, head of the...

BEND, OR -- Many people are having a difficult time dealing with the mental health impacts of the COVID-19 pandemic…it’s happening not just here, but across the state and nation. The Head of Deschutes County Behavioral health Janice Garceau (gar-so) tells KBND there’s...

Maria was having a hard time calming down at her elementary school in Waterbury. On a December day just before holiday break in 2018, she was hitting and kicking staff and knocking books off the bookcase. She had recently entered foster care, and this was her third...