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Text to 911 now available in Sedona (AZ)

For as long as 45 minutes on Sept. 28, parts of Yavapai County — including the Verde Valley — were without 911 service. While investigators are looking into the cause of the outage, which impacted several other states, Yavapai County and other law enforcement agencies...

Public Safety seeks input on dispatch fee system (VT)

The Vermont Department of Public Safety would like to hear from first responders and members of the public as part of the process of enacting a fee structure for dispatch services through Vermont State Police Public Safety Answering Points. Dispatchers most often are...

Richmond police dispatcher helps father deliver baby (VA)

In a situation that would frighten any father, a Richmond man recently called 911 to say his wife was in labor and they weren’t going to make it to the hospital. Thankfully, a well-trained police dispatcher was on the other end of the line. Just after 11:30 a.m. on...

Wake County, N.C. deploys ASAP to PSAP

Wake County, North Carolina, including the City of Raleigh, joins a growing number of municipalities across the nation to implement Automated Secure Alarm Protocol (ASAP) at its Public Safety Answering Point (PSAP). ASAP technology automates communication from alarm...

Recognizing 35 years of service (OR)

COOS BAY — Sept. 17 marked the 35-year anniversary of Rhonda Wilson as a 911 dispatcher for the City of Coos Bay. Wilson began her career as a part-time dispatcher in the Coos Bay Police Department Communications Center in September 1985 and was hired as a full-time...

Building Bridges & Breaking Biases: Collaborating with Public Safety and Local Community Groups

By Jason Porter, senior vice president, FirstNet Program at AT&T
Empathy leads to change. Change starts with us.
Recent national discussions on police reform have been largely focused on federal and state legislative initiatives, however the foundation for meaningful common-ground reform begins locally and requires collaboration between local communities and their law enforcement agencies. And National Faith & Blue Weekend (NFBW), taking place Oct. 9-12, strives to do just that by connecting law enforcement and residents to find common ground through collaborative and respectful communication via local houses of worship.
The NFBW initiative is based on the premise that strong communities are built on mutual respect and understanding. By reinforcing the connections between public safety professionals and the communities they serve, this national program aims to help build bridges and break biases locally. And it’s why all of us at FirstNet, Built with AT&T, are honored to support this groundbreaking event. Activities include community dialogue, service projects and other interactive experiences to help foster ongoing, authentic and mutual community-law enforcement trust.  READ MORE

Charlotte-Mecklenburg residents can now text 9-1-1 (NC)

CHARLOTTE, N.C. — The Charlotte-Mecklenburg Police Department has now integrated texting capabilities into its 911 answering system, allowing residents in need of emergency services to reach a first responder via text when calling 911 is not an option.  “In the event...

UPCOMING EVENTREGISTER>

The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis

Wednesday, September 30 to Thursday, October 1, 2026

Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.

Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.

SURVEY

PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization

New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet

A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.

PETITIONS

Congress should reauthorize the FirstNet Authority now.

Support the reauthorization of the FirstNet Authority to preserve public safety’s network

PSBTA UPDATES

Podcast

FirstNet and the 4.9 GHz Spectrum

This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.


LISTEN TO PODCAST

GRANTS

Webinar

Accessing Federal Resources When an Emergency or Major Disaster Strikes

In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.


REGISTER

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