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Local woman finds passion in career as Chubbuck police dispatcher (ID)
CHUBBUCK — After first considering a career as a police officer, a Pocatello woman ultimately decided that serving as a police dispatcher was her preferred career path and she recently marked five years on the job. Kodi Jones said she did ride-alongs with officers...
Council considers moving 911 dispatchers, purchasing new desks (OH)
ZANESVILLE - Council had its first hearing on Monday night of an ordinance authorizing the purchase of new dispatch desks for the city's emergency services. Installation of the new desks would involve moving the dispatch center to a new location in the city's public...
Newton Town Councilwoman-Elect Retires from Dispatcher Job After 30 Years (NJ)
NEWTON, NJ—The Town of Newton is losing a dispatcher but gaining a town council member. Michelle Lozier-Teets, had her last day at her part-time job as a dispatcher for the Newton Police Department on Sunday, December 27 after almost 30 years. She will be...
Hillsborough County Fire Rescue 911 dispatcher loses everything in fire day after Christmas (FL)
ODESSA, Fla. — A Hillsborough County Fire Rescue 911 dispatcher lost everything in a house fire the day after Christmas. Zachary Williams and his family took a trip to Target. While they were out, his wife received a phone call from a neighbor. 'We got a call from a...
Work forces dispatchers to rearrange holidays with families (MS)
Friday morning, families fathered in their den or living room around a Christmas tree to marvel at the surprises Santa left and open gifts from relatives. [...]But for the people responsible for keeping the Vicksburg and Warren County safe, Christmas Day meant...
Hanover to join Regional Old Colony Communications Center in Duxbury (MA)
HANOVER — By the middle of next year, 911 calls in Hanover will be routed to the regional dispatch center in Duxbury. Hanover selectmen still have to approve an agreement with the Regional Old Colony Communications Center in Duxbury, slated for their Jan. 4...
Nashville blast impacts Alabama 9-1-1, retailers, cell customers (AL)
The Christmas Day explosion in downtown Nashville has caused a ripple effect as far south as Birmingham, Alabama. The blast, being investigated as a deliberate act by the FBI and ATF, occurred in front of a AT & T facility. The T-Mobile cell service company said...
Vicksburg-Warren 911 gets phone upgrade (MS)
The Vicksburg-Warrens 911 Communications Center is upgrading its telephone system. Shane Garrard, Vicksburg-Warren 911 director, said the system built by Motorola Corp. subsidiary CallsWorks in Birmingham, Ala., will be installed during a first quarter if 2021. The...
NENA Calls for Priority Vaccine Access for 9-1-1 Professionals
The National Emergency Number Association (NENA), a professional organization solely focused on 9-1-1 policy, technology, operations, and education issues, has issued a call to all U.S. governors to prioritize the vaccination of 9-1-1 professionals. The...
IAFC touts public safety communications sustainment
The International Association of Fire Chiefs (IAFC) is extending gratitude to lawmakers for efforts to sustain the T-Band spectrum via the Don’t Break Up the T-Band Act. Officials maintain the band is critical to public safety interoperable radio communications in...
Radford police dispatchers assisted kids on Christmas Eve Santa search (VA)
RADFORD, Va. – It takes a lot of work for Santa to make his yearly trip around the world. Thankfully, he’s receiving some help from first responders in the New River Valley on Christmas Eve. Radford’s police dispatchers are tracking Santa’s every move and can...
Nashville Explosion-related 9-1-1 Outage affects DeKalb County (TN)
An AT&T outage related to the explosion in Nashville Christmas morning is causing issues with calling 911 from cellular phones in much of Middle Tennessee, including DeKalb County. Due to the outage, anyone with an emergency needing to call 911 is urged to use a...
Bowling Green 911, phone and internet services experiencing issues related to Nashville bombing (KY)
BOWLING GREEN, Ky. (WBKO) - The Bowling Green police department announced Friday afternoon that wide-spread issues were being experienced with 911 service. Officials said callers who do not get an answer should dial 270-392-1559 or 270-393-4410. Authorities said 911...
Conway Police Department hands out end-of-year awards (AR)
The Conway Police Department (CPD) awarded several honors to staff members on Dec. 16 through the department’s Facebook page. While the awards would have normally been announced at CPD’s annual Christmas party, due to COVID-19, the department announced the honors...
Grey County to negotiate new 9-1-1 contract (Canada)
Grey County staff are set to negotiate a new contract for Owen Sound Police Services to continue 9-1-1 call centre services for all emergency calls made throughout Grey County. Grey County Council made the recommendation at their final meeting of 2020. A report...
911 text messaging comes to Navajo and Apache Counties (AZ)
HOLBROOK — Residents in Navajo and Apache counties dealing with an emergency now have the option of sending a text message to 911 operators now that new technology has been implemented. A Monday, Dec. 21 press release from Navajo County Sheriff’s Office Public...
North Haven 911 dispatcher’s calm demeanor helps in delivering baby on Christmas Eve (CT)
NORTH HAVEN, Conn. (WTNH) — A North Haven 911 dispatcher is being applauded for her calm demeanor while helping a local family deliver a baby over the phone. North Haven police said that Christmas Eve night, Dispatcher Roseanne Casteel took a 911 call regarding a...
Cell Phone Outage Causing Issues for Emergency Dispatch Centers in Kentucky
WARREN COUNTY, Ky.- Many 9-1-1 lines around South Central Kentucky are currently down due to the early Friday morning explosion in Nashville near an AT&T switch building. The Bowling Green Police Department is reporting a widespread problem for their 9-1-1 line....
Pierre 911 dispatch center state of the art (SD)
PIERRE, S.D. (KEVN) - 911 dispatchers are considered the “first first responders.” You might also consider them the central nervous system of emergency workers, the response inside, before the response outside. “We may not be busy, but they very well could be,” says...
Woman shares experience being a Columbus 911 dispatcher for 30 years (GA)
COLUMBUS, Ga. (WTVM) - A 911 dispatch supervisor in Columbus has been working every Christmas for almost three decades. Frances McDaniel has no kids and has dedicated her life to being a 911 dispatcher for the Columbus Police Department. “All my dispatchers call me...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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