Top Comm Center Headlines
News & Articles
FBI Warns of DoppelPaymer Attacks on Critical Infrastructure
The FBI is warning businesses of DoppelPaymer ransomware attacks and a change in tactics among operators, who are now cold-calling victims to pressure them into paying the ransom. These attacks have disrupted the provision of healthcare, emergency, and education...
Henrico County has 911 dispatcher shortage: ‘Every center is short’ (VA)
HENRICO COUNTY, Va. -- Henrico County’s 911 center is in need of dispatchers who play a vital role in the safety of the community. Attracting applicants has become a challenge for many emergency call centers throughout the country, according to Henrico dispatcher Ally...
Mediation between cities, county over alleged breach of contract to begin in January (NC)
ROCKINGHAM — Officials and legal counsel from the county government and the cities of Rockingham and Hamlet will hold the first official meeting of their mediation over the county’s alleged breach of contract in mid-January 2021. The exact date has not yet been...
Columbia County agencies switch to digital public safety communications, some lose signal access (WI)
A recent upgrade to Columbia County public safety communications hardware and software included a switch from analog to more reliable digital signal and may have impacted the public’s ability to listen in on the communications. Chief Deputy Gregory Bisch of the...
Taber/Vauxhall RCMP still dealing with large volume of 9-1-1 hang ups (Canada)
The issue of 9-1-1 hang-ups are continuing to hamper the Taber/Vauxhall RCMP detachment. Last month, the RCMP saw another 48 9-1-1 hang-ups in the Municipal District of Taber which is the third most this year following only June (60) and July (63). As the issue has...
The Far Future of Next Generation Wireless Communications
5G Americas provides overview of Next G industry research and activities highlighting the evolution and future of mobile wireless networks With 5G networks having just finished their second year in existence, wireless industry leaders are already exploring the path to...
Greenfield Needs More Dispatchers (WI)
GREENFIELD, WI—The Greenfield Police Department is hiring dispatchers. The deadline for applications for the position of dispatcher is Friday. The starting pay for the position is $22.20 per hour. Early and late shift dispatchers earn an increased hourly shift...
Philadelphia 911 dispatchers say they are insufficiently protected against COVID-19 at work (PA)
HILADELPHIA (TBEN) – Philadelphia 911 dispatchers say they are not adequately protected against COVID-19 while on the job. They voiced their concerns to city officials on Thursday evening. “We are the first line of defense,” said Michelle Aikens-Lynn. “The first...
WIU OPS Officers, Telecommunicator Receive Commendation for Actions (IL)
MACOMB, IL – Four Western Illinois University Office of Public Safety police officers and an OPS telecommunicator received letters of commendation from WIU today (Dec. 16) for their quick action, and subsequent investigation, in response to an incident Sept. 15...
Dispatch center decision should be made on data and practicality (WI)
I have been watching the discussions on the 911 system at the City Council level. As someone who worked on the team that installed the initial system and was the team leader for the development and installation of the radio communications system project in FdL County...
New FirstNet emergency wireless communication sites launch in Northern Tier (PA)
Northern Tier, Pa. – First responders are getting a boost in their wireless communications with the addition of new, purpose-built FirstNet cell sites. The new infrastructure is part of a FirstNet expansion taking place across Pennsylvania, expanding coverage,...
Floyd County looking to fill dispatch vacancies (IN)
NEW ALBANY — Can you handle stressful situations, communicate effectively and multi-task? If so, and you’re looking for a job, the head of Floyd County emergency dispatch would like a word. The county is seeking to fill two full-time dispatch positions. The...
New $5M public communication system heading to South Lake Tahoe (CA)
SOUTH LAKE TAHOE, Calif. - First responders in South Lake Tahoe have been dealing with an antiquated public safety communications system for years but that is about to change. On Tuesday, City Council approved the funds needed to fix the system with much more than a...
Combined communications center for Hays County nearing reality (TX)
Discussion stopped short of an official opening of the county’s Combined Emergency Communications Center (CECC), but much progress has been made toward that goal, Precinct 3 Commissioner Lon Shell said earlier this month. Approved by voters in 2016 as part of the $237...
Union City 911 Now Accepts Text Messages (CA)
UNION CITY, CA — The Alameda County Regional Emergency Communications Center as of Monday has joined many other agencies in the region in offering the option of sending text messages to 911. The communications center, a division of the Alameda County Fire Department,...
Connecting Wildland Firefighters with FirstNet
By Gary McCarraher, Senior Fire Services Advisor, First Responder Network Authority In the early morning hours of July 16, 2020, a fire broke out south…
The post Connecting Wildland Firefighters with FirstNet first appeared on All Things FirstNet.
Public Safety Advocate: 2020 in the Mirror, This Year’s Grades
There is no doubt 2020 will go down in history as one of the most difficult years the United States and the rest of the world has faced. However, we made it and the Covid-19 vaccine is on its way for our medical personnel, first responders, and other essential workers. We have been severely challenged on many fronts, and while we lost far too many people, most of us have made it through this tough year. Even so, it will be well into 2021 before we can breathe a sigh of relief.
It has been an especially tough year for our first responders and I have often wondered how much worse it would have been had it not been for the addition of public-safety broadband wireless communications, especially FirstNet. Many agencies have been called on to help other agencies, and mutual aid became more effective and efficient because a common broadband system enabled all the various agencies to share radio traffic, data, and much more. Prior to FirstNet/broadband services, incidents had to be coordinated without broadband, priority, and pre-emption.
The Oklahoma Bombing in 1995, 9/11 Terrorist Attacks, 2005 Hurricane Katrina, and 2011 4.5-magnitude earthquake in Northern Virginia that resulted in cellular network overloads in the DC area, drove recognition of the need for a nationwide broadband public-safety network. Then, after the creation of FirstNet in 2012, Hurricane Sandy left much of the east coast without communications, reinforcing public safety’s need for a nationwide broadband system and the need for Congress to act.
This time around, major incidents were clustered within 2020. FirstNet and all wired and wireless broadband networks were put to the ultimate test: Could they continue to provide services under increased loading that resulted from a multiplicity of incidents during the ongoing pandemic? I strongly believe interoperable communications made possible by FirstNet/broadband enabled our first-responder and medical communities to more effectively coordinate responses to this mixture of incidents and the pandemic.
Before I present stats for the year, I will cite one example. In March, New York City’s 9-1-1 system was overloaded and with the assistance of FEMA, ambulances, paramedics, and EMTs by the hundreds were sent to assist New York agencies. Upon arrival, ambulances and their crews either had LTE PTT capabilities or were equipped with devices to access FirstNet (Built with AT&T) so they could be dispatched to where they were needed most, tracked, and in short order, become part of the response efforts in the City.
This was quite an improvement over the 2001 World Trade Center incident in which local, state, and national agencies descended on New York City and many communications and interoperability issues made their tasks more dangerous and time-consuming. Even the local cell sites were down.
2020 FirstNet Stats
The first 2020 status report for FirstNet (Built with AT&T) I found was published in February 2020 and it indicated there were 1.2 million subscribers on the network from 11,000 public-safety organizations. FirstNet covered 2.61 million square miles, which means in 2019 it added 120,000 square miles, had 76 deployable assets, and Band 14 (public-safety LTE band) buildout was 75-percent complete serving more than 700 markets.
Many who regularly follow FirstNet and wired and wireless broadband voiced concerns about network capacity as the pandemic flourished and more schools and businesses established programs for students and employees to work from home.
FirstNet and all the other networks withstood what was thrown at them, and there was a growth spurt from February 2020 to the next report, which was released at the end of October 2020. The number of connections had risen to more than 1.7 million, representing more than 14,000 agencies, which means almost a million new connections were added in only fourteen months. Some of this growth has been attributed to FirstNet being the only broadband network that has 20 MHz of 700-MHz spectrum (Band 14) that is always there for first responders. This spectrum can be shared with commercial customers on a secondary basis, but if the need arises, it can be quickly and efficiently reserved for only FirstNet users. I consider Band 14 to be a failsafe amount of spectrum dedicated primarily to the public-safety community.
In late November, Band 14 coverage was up to 80-percent of the five-year build-out requirement. The number of deployables had grown to more than 76 and the approved FirstNet device list had grown to more than 150 including smartphones, tablets, vehicle routers, mobile radios, and other devices. At least two High-Power User Equipment (HPUE) devices were introduced for use on Band 14 only, and more than 150 FirstNet applications were listed in the FirstNet App Catalog.
I have not been able to find the number of times deployables have been used, but 2019 stats show they were sent out to provide coverage more than 450 times before the beginning of the horrific 2020 year. I am betting the final number for 2020 will far exceed that. You might recall that when the Navy deployed two of its hospital ships, both were covered by a FirstNet deployable, and during wildland fires, hurricanes, tornadoes, and even political events, FirstNet deployables provided needed coverage and/or additional capacity.
Beyond the Virus
In 2020, there were thirty named storms and thirteen of these developed into hurricanes, more than in any year since 2005. More than 1,012 tornadoes were confirmed, six were rated EF4, and a total of 873 tornadoes touched down, killing 78 U.S. citizens. Perhaps the most disturbing statistic is that so far in 2020, we have recorded 52,113 wildfires that have burned 8,889,297 acres, about 2.3 million more than the ten-year average and double the acreage burned in the 2019 season (according to the National Interagency Fire Center (NIFC)).
In other words, 2020 has been the worst year with more disasters than most of us have seen in a single year. It is hoped the Covid-19 vaccine will help us return to normal as far as schools, work, and the economy are concerned. However, I think we are probably in for a few more years of too many disasters occurring in too many places, and often all at once. This year we had wildland fires at the same time as hurricanes and tornadoes as the virus worsened by the week. It speaks volumes that our first responders, medical staff, and other essential workers continued to do what they had to do while worrying about the virus as they responded to these and other emergencies. As 2020 draws to a close, I believe both The FirstNet Authority and FirstNet (Built with AT&T) deserve high marks for the year. Speaking of grades, below you will see my list of issues from this time last year and what I thought we might be able to accomplish in 2020, as well as my grade for each item and my hopes for 2021.
The Grades
Last year’s list was divided into “Musts,” “High Level of Importance,” and “Nice to See.” This week I will focus on grading “Musts” and catch up with the other two categories in a few weeks.
Congress must repeal the T-band giveback. Waiting any longer is not fair to those who use T-band channels every day to provide public-safety communications for their communities.
This has not happened, and unless there is movement between now and December 31, 2020, I have to give Congress the following grades:
House of Representatives: A, passed the repeal the T-Band bill
Senate: F, let one Senator stop passage of the bill even though two cities in his state will be directly impacted if the T-Band giveback is not repealed.
A law must be passed to upgrade Emergency Communications Center (ECC) personnel to public safety status. This is vitally important as those serving in these positions need and deserve this recognition.
The FCC must clear some of the issues currently before it including the following
Leaving the 4.9-GHz band for public safety use exclusively, no sharing.
Protecting the 6-GHz microwave band by denying unlicensed use. It is questionable whether a nationwide database will protect all mission-critical microwave already in the band.
Issue Rulings: That the FirstNet network will remain as it is today—a single, nationwide network as was intended by Congress.
There is no grade to be handed out for this. The FirstNet Authority remains an independent authority as it should.
Permitting other commercial for-profit networks to interoperate with FirstNet is not in the best interests of public safety.
FCC: F, there is an active set of comments on this issue at the FCC but no action has been taken. I am hopeful the new FCC will respect the fact that public safety and Congress voted for a single, nationwide public-safety broadband network.
Congress must fund the nationwide rollout of Next-Generation 9-1-1 (NG911).
I am told there is some positive activity in this area within Congress so I will not assign a grade this year. Instead, I will wait for a positive vote on funding NG911 in Congress. The move to broadband, which is part of NG911, is needed to provide better data to our first responders as they report to incidents.
Land Mobile Radio (LMR)-to FirstNet Push-To-Talk (PTT) interfaces must be made simpler and less expensive to deploy, and
All approved push-to-talk vendors on FirstNet must be required to provide interoperability with all other approved push-to-talk FirstNet vendors.
In addition, I would like to see FirstNet agree to use over-the-top PTT applications that provide network interoperability without requiring commercial networks to be fully integrated with FirstNet.
FirstNet: B, has approved several over-the-top PTT applications and there is some activity with device vendors for both Mission-Critical Push-To-Talk (MCPTT) and over-the-top PTT capabilities.
FirstNet (Built with AT&T) must continue to build out the network and Band 14 ahead of schedule.
FirstNet (Built with AT&T): A, continues to beat goals for first sixty months of the FirstNet contract. I expect 100-percent of the goals to be met well before the end of the 60-month build-out period.
Conclusions
I believe one reason we were all able to make it to the end of this year is that we have a nationwide broadband network reserved for and dedicated to our first-responder community and time after time this year, this network has proven itself.
There is more to be done and to be added to the network including new devices and applications, 5G technologies, more sites, more indoor coverage, and more deployables. Looking back over the year, it is difficult to believe even with all the issues that have faced us because of the virus, FirstNet has continued to expand, it has proven itself over and over again, and I believe it has made a huge difference in the level of communications interoperability it provides.
I hope at this time next year I can go over the above list once more and award “A”s and even “A+”s for tasks that still need to be completed in a timely manner, and I am looking forward to a new FCC that understands for citizens to be able to communicate, send messages, watch videos, and more, those who provide critical communications must have the spectrum and technology resources they need to be able to provide the rest of us with the best possible communications experiences. Spectrum is not about spectrum auctions for $billions, it is about spectrum being a limited resource and there is more demand for it than there is spectrum. If we do not soon become better stewards of our spectrum, it will begin to be degraded to the point of no return.
Please note that this issue of the Advocate is the last one that will be published in 2020. The next issue will be posted on January 7, 2021, a year I hope will be so much better for all of us. In the meantime, Happy Holidays and a wonderful New Year to all!
See you in 2021!
Andrew M. Seybold©2020, Andrew Seybold, Inc.
Norton and Easton 911 calls now being handled by new regional dispatch center (MA)
FOXBORO — Emergency 911 calls to the Norton and Easton police and fire departments are now being handled by dispatchers at the new Southeastern Massachusetts Regional Emergency Communications Center. Norton police and fire departments joined the regional dispatch...
Newark 911 Now Accepts Text Messages (CA)
NEWARK, CA — The Alameda County Regional Emergency Communications Center as of Monday has joined many other agencies in the region in offering the option of sending text messages to 911. The communications center, a division of the Alameda County Fire Department, is...
New Mendocino Sheriff service lets you text 9-1-1 in Mendocino County (CA)
MENDOCINO CO., 12/14/20 — Most Mendocino County residents have had the experience of trying to make a cell phone call in more rural parts of the county, and encountering only enough of a signal to send a text. In recognition of the remote nature and inconstant...
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
REGISTER
Subscribe to Comm Center News
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
PARTNERS
Stay Up to Date With The Latest News & Updates
Share Your Story
Join our community to share your experience and connect and collaborate with colleagues.
Join Our Newsletter
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Follow Us
Stay connected with the latestEmergency Communications News, Articles & Information.



