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EXCLUSIVE: ‘The system failed us’ – Family disappointed in EMSA ambulance delay (OK)
OKLAHOMA CITY (KFOR) –The largest ambulance service in the Oklahoma City metro is battling very slow response times. The problem is causing trouble for first responders who are often left waiting for an ambulance to arrive in an emergency. Twenty minutes after...
Emergency responders unable to reach dispatch under new system (MS)
Poplarville police officers and firefighters are having issues reaching 911 dispatchers since the countywide dispatch consolidation went into operation. The consolidation combined the dispatch center for the Sheriff’s Department, which already dispatched for the city...
UPDATE: Phone outages in Cumberland, Franklin, and Perry Counties continue, 9-1-1 affected; Adams Co. experiencing issues (PA)
This outage is affecting 9-1-1 lines and non-emergency lines. Text to 911 is still available in Franklin County. According to Franklin County Commissioners, “should an emergency occur, residents may TEXT to 9-1-1 or CALL fire, rescue and law enforcement departments...
Norfolk launches text-to-911 service, is latest Hampton Roads city to do so (VA)
NORFOLK — People experiencing emergencies in Norfolk can now send texts to 911 if they need help, the city announced Tuesday. While residents are asked to call 911 if they can, they can type “911″ in the “To” field on their cellphones and text emergency information to...
It’s Not Me, It’s the Trauma: A Candid Conversation on the Effects of PTSD on a 911 Professional
Let’s get one thing straight: no one signs up for the 911 profession, and asks for the PTSD that often accompanies it. No job description has ever said “How would you like to serve your community and help others, all while undergoing major personality changes and...
County’s looking into non-payment of 911 surcharge collections (NE)
YORK – York County officials are looking into why the county hasn’t received any money, in the last year, from the 911 surcharges collected by Windstream from users of landline phones. Counties pass resolutions each year allowing for carriers to collect the surcharges...
COVID, COVID AND MORE COVID: E911 looks back on challenges of 2020 (IN)
COLUMBUS, Ind. — The first annual report from a public agency detailing the impact of COVID-19 in the Columbus area in 2020 shows emergency responses were up significantly due to medical emergencies from the virus. The number of calls received by the Bartholomew...
Newsroom: Arlington Ramping Up Vaccine Distribution, Applauds Governor’s Announcement (VA)
Arlington County applauds the decision by Gov. Ralph Northam to make the COVID-19 vaccine available to more Virginians, and County health and government officials are moving quickly to ramp up access for eligible Arlingtonians. "We are thankful that the state is...
Hancock County to begin vaccinating in Phase 1B, dispatchers & First Responders (IL)
The Hancock County Health Department announced they will receive 200 doses of the Moderna COVID-19 vaccine on Tuesday, Jan. 19, and will start vaccinating those individuals in Phase 1B. This comes after almost all individuals who fall under Phase 1A have been...
WSU to restructure police into Dept. of Public Safety (OH)
AIRBORN — Wright State University will reorganize its police department and complementary services into its Department of Public Safety as part of the university’s overall restructuring plan. The plan is designed to sustainably support university operations at an...
Pennington County 911 receives hundreds of calls a day with many of them accidental (SD)
RAPID CITY, S.D. (KOTA) - Hearing a noise from your pocket realizing you’ve accidentally called a friend is no big deal many people have done it, but what if instead it’s an emergency dispatcher on the other side? “First thing if you accidentally call 911, don’t hang...
Some Carbon County Residents and Businesses May Have to Change Their Address in 2021 (UT)
In order to prepare for the Real ID Driver License or Non-Driver Identification Card Program as well as Next Generation 911, some county residents and businesses will have to change their physical address. The Carbon County Geographic Information Systems (GIS)...
Indiana county public safety agencies seek new dispatch system to speed emergency responses
CHESTERTON, Ind. — The Chesterton Fire Department is seeking a Federal Emergency Management Agency grant for a station alerting system, which will quicken response times to local emergencies. The department is pursuing a 90/10 match-grant that will...
Holbrook Regional Emergency Communications Center celebrates completion of new facility (MA)
The Holbrook Regional Emergency Communications Center (HRECC) formally moved into the new facility Jan. 7, according to Director Steve Hooke. Construction of the new 5,967 square-foot building began in September 2019 and was officially completed late last year. Since...
Concord officials support regional dispatch plan with Acton (MA)
The towns of Acton and Concord have been working on a feasibility study for the creation of a regional emergency communications center (RECC) that would be housed in the Acton Police Department. During the virtual meeting of the Concord Select Board Jan. 11, Town...
Sheboygan dispatcher takes 911 call she will not soon forget (WI)
SHEBOYGAN, Wis. - If there’s an emergency in Sheboygan County, dispatcher Chris Damkot might take the call. "It’s very unexpected from the day-to-day. When you walk in, you never know what’s going to happen. I like helping people," said Chris Damkot, 911...
Still No Resolution For North Chicago Police Pensioners Told To Work As Dispatchers Or Lose Their Benefits (IL)
CHICAGO (CBS) — Some North Chicago police officers on disability and receiving pensions who are being threatened to either go back to work or lose their pensions have been waiting since 2019 to resolve the issue. The city’s police chief asked them to come back as...
I-TEAM: Uncovering another death after another 911 mix-up (OH)
WARRENSVILLE HEIGHTS (WJW) — The FOX 8 I-Team has uncovered yet another mix-up on a local 911 call, and another person died. This, after we’ve exposed two other people dying after problems with 911 calls. The third case comes to light in a lawsuit filed in Cuyahoga...
Verbal battle erupts at Board of Supervisors meeting over public safety radio system
WINCHESTER — Members of the Frederick County Board of Supervisors clashed Wednesday night over whether to enter into a contract with Texas-based EF Johnson to replace the county’s public safety radio system — a move that is expected to cost roughly $21 million....
911 calls skyrocket during 2020 and response to pandemic (IN)
COLUMBUS, Ind. — The first annual report from a public agency detailing the impact of COVID-19 in the Columbus area in 2020 shows emergency responses were up significantly due to medical emergencies from the virus. The number of calls received by the Bartholomew...
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
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GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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