Through her career, Dispatcher Riccobono has earned several awards including six Commendation Awards, a Certificate of Appreciation, and a Meritorious Award for continuous excellence. She spent the majority of her career working overnights serving the citizens of...

Residents in the Northern Rockies can now dial 9-1-1. The municipality said Wednesday that the emergency call service is now fully activated for mobile and landline phones after rigorous testing.  The establishment of 9-1-1 service in the Northern Rockies represents a...

Chagrin Valley Dispatch received its $700,000 communications unit, a 40-foot-long truck that will serve as a mobile dispatch center. Dispatch Director Lt. Nick DiCicco said the unit will serve the 32 member communities in addition to residents of other regions and...

Aleta Coleman had just walked into the breakroom to grab a soda when she heard the call come in. It was February 2008 and high winds had been battering the state. The Roanoke County E-911 center had readied itself for the usual mishaps that accompany bad weather...

Coffee County 911 Communication Director Diane Argraves has filed a complaint against Sheriff Chad Partin citing allegations of discrimination and hostile work environment. The complaint was filed earlier this month. The Times asked Argraves for a statement, but she...

WOOD RIVER — Nearly $800,000 in reimbursements to local 911 call centers for emergency calls was approved by the Emergency Telephone System Board at its meeting Wednesday. This is the fourth such payment since the payment system was begun in June 2019... READ MORE

People in emergency situations in Graham County can now get help by texting. As of Monday, people afraid to call 911 for help can text 911 instead thanks to new software paid for by the state, said Scott Howell, communications supervisor for the Graham County...

David Rohrer, deputy county executive for public safety, will take over as interim police chief for the Fairfax County Police Chief on Feb. 1. Rohrer currently. oversees the Police and Fire and Rescue Departments, the Department of Public Safety Communications, the...

MARYVILLE, Mo. — The Maryville City Council on Monday voted to separate the fire division from Maryville Public Safety, marking the end for the city’s public safety system that saw 911 dispatch, police and fire under the umbrella of one agency. The Northwest Regional...

Over the years, former Whitfield County Emergency Services Director Claude Craig has seen his share of snowstorms, floods, tornadoes, car crashes, chemical spills, fires and other disasters. He’s made it his life’s mission to help his fellow citizens cope with the...

After voting earlier this month to keep Ripon’s dispatch center in the city, the Ripon Common Council reversed itself Monday night by voting 6-2 to consolidate dispatch centers with Fond du Lac County. Prior to Monday’s meeting, the city held a meeting last week with...

The local government executive responsible for running the region’s 911 system has earned a lifetime achievement award, praised by peers for his devotion to emergency communications. The Oregon chapter of the Association of Public-Safety Communications Officials gave...

DAYTON, Ohio (WDTN) – The Montgomery County Regional Dispatch Center recently received an upgrade. In a Facebook post, the Montgomery County Sheriff’s Office said that the center’s layout includes new acrylic barriers and work stations equipped for sitting...

AT&T, the company behind FirstNet, has announced four new solutions to improve communications and situational awareness for police, firefighters and other first responders. The four new solutions are meant to improve network range and throughput, track personnel’s...

NEWARK, NJ -- After more than 30 years of service to the city of Newark, Public Safety Director Anthony Ambrose is expected to announce Wednesday that he is stepping down from his role, according to sources with the knowledge of the director's decision. Born and...

The State of Nebraska recently selected Lumen (NYSE: LUMN) to help it transition to a next generation 911 platform using the company's emergency service network, IP-based software, applications and call routing services. Transitioning to Lumen's current NG911 platform...