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Loads of non-emergency calls, staffing challenges impact Tucson 911 call center (AZ)
TUCSON, Ariz. (KOLD News 13) - It’s something we always count on—someone to answer that phone call at a moment of crisis. “We never know what we’re going to pick up,” said Maria Robinson, public safety communications administrator. An average of about 3,600 calls come...
Public Safety Advocate: NG911, Mid-Band Spectrum, Harris DM, Cutting the Cord, New Leadership at FirstNet (Built with AT&T)
Welcome to March 2021. If last month was any indication, this will be a very busy year for public-safety professionals, especially those providing communications to the public-safety community. I hope we will see Congress fund Next-Generation 9-1-1 (NG911), which is currently one of the public-safety community’ most critical needs. NG911 will convert standard voice 9-1-1 calls into broadband calls that will include text, videos, and images. While Emergency Command Centers (ECCs) will face some challenges in vetting and authenticating incoming requests for service, once that has been done, the pictures and even videos can be pushed out to first responders in the field.
Consider a police officer responding to a hit-and run accident with the aid of a picture of the fleeing vehicle on a screen in the patrol vehicle and then seeing the vehicle drive by. This is only one of the many ways in which NG911 will add yet another dimension to public-safety response. In many cases, this will result in quicker apprehensions for law enforcement and better visibility for fire and EMS personnel as they respond to emergencies. As I have said before, I believe NG911 is the missing link in filling the FirstNet data pipe with near real-time information for our first responders.
Mid-Band Spectrum
Over the past few months, the Federal Communications Commission (FCC) has auctioned “mid-band” spectrum, which is referred to as CBRS (Citizens Broadband Radio Spectrum) or C-Band spectrum and, so far, the auctions have raised a huge amount of money. C-band spectrum is the 280 MHz from 3.7 GHz to 4.2 GHz and includes 350 MHz of shared Citizens Band Radio Service (not to be confused with the 27-MHz band used by truckers). Like all spectrum being auctioned or set aside for new uses, this spectrum must be cleared or, in some cases, shared with existing users, and it is considered to be prime spectrum for 5G services.
At the moment, all this spectrum is slated for auction to enrich the U.S. Treasury. In my opinion, some of this spectrum should be held back and reserved exclusively for public safety and perhaps all who qualify as critical-communications users. Time and again, we watch as the FCC sells more finite radio spectrum. Many believe all critical-communications services can be moved to existing commercial broadband systems. I do not believe is a viable solution.
For example, while FirstNet makes use of AT&T’s commercial LTE spectrum, and soon 5G spectrum, Congress has set aside 20 MHz of dedicated spectrum for the public-safety community. This means no matter how busy the commercial spectrum is, public safety always has this 20 MHz it can use when needed. If we take the middle ground with mid-band spectrum and assign a portion to critical-communications providers including public safety, it can be shared—but only with those who need access no matter what to keep their communications up and running during times of emergencies. I would like to see 50 MHz of mid-band spectrum set aside for this purpose as well as restoration of the 50 MHz (at 4.9 GHz) of public-safety spectrum the “old” FCC took away in 2020.
Yes, commercial spectrum makes money for corporations, and yes, the public demands more and more spectrum and faster and faster speeds. Even so, I don’t believe spectrum should simply be allocated to commercial services as demand for bandwidth and network capacity continues to grow while the same demands are facing the critical-communications community. Every year we face more major disasters. The recent weather event in Texas, wildfires in the west, tornadoes, and the increase in severe hurricanes all require communications among and between critical-communications providers for appropriate responses. It boils down to this: If we continue to hand over or sell more and more spectrum for commercial purposes and neglect critical-communications, we will find ourselves in a situation where the public can be watching a Netflix movie while first responders struggle to communicate at an incident. There must be some trade-offs between what the public demands and what the critical-communications community needs.
FirstNet and Rural America
An article in RCRWireless last week highlighted the FirstNet (Built with AT&T) addition of nearly 100,000 square miles of coverage footprint in 2020. As you may recall, the law creating FirstNet requires network build-out to occur simultaneously in metro, suburban, and rural areas. This is intended to prevent the private contractor from building out metro areas where it could start sharing Band 14 on a secondary basis first and leave the rest of the country until later in the contract. AT&T is ahead of the build schedule and has followed the law with its build-outs.
According to this article, AT&T has gone beyond what is required and has built out Band 14 and other AT&T spectrum sites to reach “several hundred thousand additional square miles.” And “The initial plans for FirstNet expansion in rural, remote and tribal areas included plans for more than 1,000 new sites, and AT&T says that more than half of those sites are complete.” Further, AT&T is working with rural network providers to “more quickly address rural coverage needs and expand the reach” of the FirstNet/AT&T network.”
The next paragraph is perhaps the most significant: “The carrier framed its build-out in rural and hard-to-reach places as one that will not only bridge the urban-rural digital divide for first responders (and enable them to use High-Powered User Equipment [HPUE] that extends the reach of the network), but will serve AT&T’s non-FirstNet customers in those locations better as well, because those customers can access Band 14 when there is capacity not required by FirstNet users.”
All of this is great news not only for public safety but also for those who live and work in rural America and have had little or no access to broadband services. Today, the FCC, National Telecommunications Information Administration (NTIA), other federal agencies, and many states are pushing hard for additional broadband coverage in rural and tribal areas. It still makes no sense to me that FirstNet has not teamed up with some of these federal agencies or that counties and states have not applied for and received grants that could augment the AT&T/FirstNet build-out. Again, closing the digital divide will take a lot longer if we continue to have multiple, disparate federal agencies, state agencies, and private-sector organizations each working on the issues when much more could be accomplished by combining resources, knowledge, and funding.
In the meantime, FirstNet continues to exceed the required build-out and that is great for both public safety and those in rural America. If we add MegaRange™ high-power Band-14 devices to this build-out, we can dramatically expand coverage in rural America. Suppose high-power devices could be paired with a Wi-Fi router for in-home access on a secondary basis for those in areas without broadband services. High-power devices are currently available only for public-safety and secondary responders, but over time, products are expected to be developed to augment secondary-user coverage as well.
L3Harris Device Management
Over the past few weeks, I have been experimenting with a new L3Harris offering it calls a Device Management system. This system is designed to provide fast and easy programming of firmware and personalities for devices through the radio’s built-in LTE and Wi-Fi capabilities. It also enables real-time management of devices being used in a centralized database, and it supports cloud-based deployment for any radio system using L3Harris devices.
I am in the process of learning a new way to organize and keep track of radios including their firmware and programming status. When there is an incident that requires assistance from other agencies that also use L3Harris products, incoming units can be programmed for the channels being used for the incident before they arrive at the scene. I plan to take a more in-depth look at this Device Management suite including how to set it up, how to use it, and security features and functions built into the system.
My Favorite Book
I am reading a book entitled Cutting the Cord, by Martin [Marty] Cooper, who has for years been referred to as “the father of the cell phone.” The book’s cover includes the statement, “The Cell Phone has transformed Humanity,” and not only does it relate the story of how the first handheld phone came to be, it talks about other things that changed the world and delves into the politics of maneuvering through and around a large corporation. It is an easy read full of information that tells the story, and I think it should be a must-read for anyone using cellular services today.
I guess one reason this book is a favorite is because during some of the time Marty and his team were working on this phone, I also worked for Motorola but in Los Angeles where I was part of the State and Local Government team calling on LA County Fire, Sheriff, EMS and communications personnel. During that time, I went to Schaumberg a number of times for training sessions and to work on the bid for LA County’s communications business (which we won for a successive number of years).
On one of these visits, I was introduced to Marty Cooper. We talked for a while and then he took me into a lab and showed me what was to become the first handheld cell phone conceived of and invented. I was amazed at the size and shape of the device compared to the pre-cellular Improved Mobile Telephone Service (IMTS) and cellular phone mobile radios I was accustomed to. I felt privileged to be shown the phone prior to its announcement and that meeting was the beginning of my relationship with Marty that usually resulted in hours of listening to him talk about technology when we were together. Needless to say, I learned a great deal from him. If you can, get a copy of his book and relive the trials and tribulations of his push for the phone that changed the world and the way we communicate.
New Leader for FirstNet (Built with AT&T)
Last week AT&T announced the appointment of Jason Porter as President of AT&T’s Public Sector and FirstNet organization after serving in this capacity on an interim basis since September 2020. Mr. Porter joined AT&T in 2002 and has held many positions within the company, the latest being Chief Data Officer and Senior VP of Strategic Planning.
Congratulations to Jason Porter. I am sure he has come to understand the importance of the FirstNet team within AT&T and that, in many ways, this team has become a partner to not only The FirstNet Authority but also to the public-safety community. I trust FirstNet (Built with AT&T) will continue to move forward with providing the best possible communications network and tools to the public-safety community.
Safer Buildings Coalition: No Noise
I am honored to have been asked to join a distinguished group of people who make up the Executive Steering Committee of the No Noise task force. The stated purpose of this organization is as follows:
“The Safer Buildings Coalition (SBC) is calling for the immediate convening of a task force to address public safety radio interference caused by the improper use of “Signal Boosters” commonly deployed to remediate poor in-building public safety and commercial wireless coverage.” Details of this call to action are documented in a position paper entitled “No Noise.”
In addition to the steering committee that will guide the task force forward, so far, more than seventy other individuals have signed up to assist and they will become members of the various task-force working groups. Additional information, a list of steering-committee members, and a link to the Position Paper can be found here.
Interoperable Applications
A few weeks ago, I mentioned that one of the most challenging interoperability issues I see on the horizon concerns FirstNet applications. Many departments have their own favorite applications that often are not fully compatible with other agencies’ favorite applications. A recent RadioResource’s Mission-Critical Communications publication discusses interoperable applications stating that in the FirstNet catalog of applications, today there are more than ninety unique public-safety solutions across 160+ Android and iOS operating-system versions.
It goes on to list webinars that have been completed and recorded along with upcoming webinars designed to provide in-depth information about these applications. Sessions relate experiences from within the public-safety community describing the use of these applications and information about what is available. I would strongly recommend that any agency using FirstNet have someone review past webinars and plan to attend those planned for the future.
Winding Down
2021 has started off with a bang. Many of us have received our first or second Covid-19 vaccination and while we are still wearing masks, washing our hands, and practicing social distancing, we are looking forward to the first in-person conferences of the year. Personally, I am looking forward to the IWCE conference in Las Vegas. Last year, this event, normally held in the spring, was virtual. This year it will be held in September, giving most of us time to have been vaccinated. Virtual meetings and webinars have filled in for traditional, in-person events and have provided us with pertinent information and interactions. However, there is nothing like an in-person conference and exhibits to be able to meet and talk with people who either use or supply communications technologies.
Meanwhile, I continue to run more drive tests using the AirgainConnect high-power antenna-modem and the FirstNet network. Results continue to show that the FirstNet network, especially Band 14, is becoming better and better. According to AT&T, it has completed 90% of the Band-14 installations but as you read above, that does not mean once it has met the contract requirements, it will stop building. Add MegaRange devices to the robust FirstNet network and coverage for data and video will be enhanced in many different situations. This is not only true for rural areas where results are easy to chart, it is also true in suburban and metro areas where extra power increases the reach of the mobile and adds reach for those within a vehicle’s Wi-Fi bubble. The white paper I have written for Airgain about High-Power User Equipment will be available later this week if you are interested in reading a more in-depth analysis of the advantages MegaRange brings to FirstNet users.
Until next week…
Andrew M. Seybold©2021, Andrew Seybold, Inc.
NECOMM benefits from dedicated emergency network (MO)
HANNIBAL — The Northeast Missouri Emergency Communications Center has witnessed increased connectivity and stability in times of emergency with the FirstNet system recently built by AT&T. NECOMM Executive Director Mike Hall said the network began by addressing the...
Richards retires as communications director, Rexus takes over position (NE)
Leadership at the Scotts Bluff County Communications Center is changing hands. On Friday, outgoing director Ray Richards turned in his keys and marked his retirement with a reception in the afternoon. Richards served for 13 years as the director of the Scotts Bluff...
RIVERSIDE FIRE DEPARTMENT READY FOR NEW COUNTY COMMUNICATIONS SYSTEM (IA)
The Riverside Fire Department has been waiting its turn to begin using the enhanced emergency radio system now in place at the new Washington County Communications Center. The county began utilizing a new RACOM radio communication system in January and has brought all...
Weld County urges organizations with multiple phone extensions to ensure 911 calls are routed correctly (CO)
As the state converted 911 systems to IP-based digital technology in 2020, some phone systems may have been left behind. The Weld County Department of Public Safety Communications and the Colorado Public Utilities Commission are encouraging organizations with multiple...
Live911 is Changing the Game for Emergency Response
When you are in an emergency and waiting for help to arrive, every minute seems like forever. You call 911, give them your location and explain what is happening and while on the phone they dispatch the appropriate agency. What if you did not have to wait for the 911...
Emergency communications system ‘loud and clear'(IA)
Mar. 2—"Union County 88-1, ... radio check please." "88-1, you are 10-2." Union County Sheriff Mark Sheriff made the ceremonial first call and dispatch responded with the code for "loud and clear" on the county's new $7.2 million emergency communications system during...
AT&T : FirstNet Cell Site Launches in Hunterdon County, NJ to Support Public Safety
What's the news? Hunterdon County's first responders are getting a major boost in their wireless communications thanks to the FirstNet network expansion currently underway by AT&T*. We've added a new, purpose-built cell site- located in Bethlehem Township around...
Cowlitz County 911 call center to ease flood dangers (WA)
For nearly 28 years, Deanna Wells, the IT CAD vendor manager at the Cowlitz County 911 call center, has heard about the need to move from their current location — below the flood plain — in the Kelso Hall of Justice basement. On Monday, March 1, construction broke...
Public Safety Needs Increase as County’s Population Grows (NC)
Moore County’s increasing population is driving up public safety costs across the area. When the Board of Commissioners met for its annual winter summit last week, in advance of the upcoming budget season, law enforcement and fire protection funding requests were at...
Chagrin Valley Dispatcher Credited With Saving Choking Dog’s Life (OH)
SOLON, OH — Marra Wargo may have never anticipated that her prior experience working at a veterinarian clinic would pay dividends in her current role as a Chagrin Valley dispatcher. But it's not every day that a local resident calls 911 saying that her dog is having...
Phoenix Employee on Life Support After 15-Hour Shift in the City’s Understaffed 911 Dispatch (AZ)
Shirley Ryan had just left the house to go to the store on Saturday when she got a call about her daughter that no mother wants to get. “Ten minutes after I went out, her husband called me and said 'She coded. She’s dead,'” Ryan said. The previous night, Ryan's...
Ray Richards Retires as County 911 Communications Center Director (NE)
The baritone voice of Ray Richards will be heard just a bit less by the public going forward, as he was one of two Scotts Bluff County employees retiring at the end of February. Richards stepped down after 13 years as 911 County Communications Director on Friday, with...
County Commissioners honor Central Communications dispatcher, Delran Police Officer for baby delivery during snow storm (NJ)
WESTAMPTON – The Burlington County Board of County Commissioners honored a Burlington County Central Communications dispatcher and Delran police officer for their roles in the safe delivery of a healthy baby girl during a snowstorm. The three-day storm between Jan....
Bill forcing tax negotiations between SpBill forcing tax negotiations between Spokane city and county on emergency communications passes House (WA)
OLYMPIA – The county-led Spokane Regional Emergency Communications agency and the city of Spokane may soon be forced to reach an agreement on how to form one emergency communications agency to determine how certain tax revenue is used. Despite opposition from...
Emergency Communications | Johnson County Kansas [Video]
Johnson County Emergency Communications manages countywide emergency communications systems and dispatch services. Operations is responsible for the processing of emergency and non-emergency calls for assistance received on E911 (Enhanced 911) and 10-digit phone...
IDOT communications center gets $7 million upgrade (IL)
SPRINGFIELD, Ill. (WICS/WRSP) — A major overhaul at the Illinois Department of Transportation (IDOT) is keeping people safer on the roads. IDOT spent $7 million renovating their communications center in Springfield. Officials said it was a necessary step in...
Clarke 911 center now accepting emergency texts (VA)
BERRYVILLE — Clarke County’s 911 Communications Center has begun accepting text messages. The Clarke County Sheriff’s Office, which operates the center, is “constantly updating our equipment” to include the latest communications technology, said Sheriff Tony...
Two Loveland Police 911 dispatchers host podcast about what they do (CO)
Two of the Loveland Police Department’s dispatch team members have taken their appreciation for their positions to the next level, launching a podcast to talk about their job as dispatchers and further educate the community on what they do. During her training in...
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
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Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
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Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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