Redwood City – San Mateo County officials celebrated today’s California Public Utilities Commission decision that allows residents to keep their land-line phones, a critical communications tool in emergencies.

The Prestonsburg/Floyd County Emergency Communications Center found itself in the middle of controversy following the June 18, 2023, murder of Amber Spradlin.

WILSON COUNTY, Tenn. (WKRN) — Wilson County is now among a handful of counties across the nation to recognize emergency dispatchers as first responders. READ FULL ARTICLE

Stephanie McPherson knew her fifth baby could come as fast as some of her other babies — if not faster. READ FULL ARTICLE

BREVARD COUNTY, FLORIDA – Everyone knows that Public Safety Telecommunicators are the lifeline to not only our citizens, but to our first responders as well. Well today, is a brand new day for our Brevard County Sheriff’s Office Telecommunicator team that dispatches...

NORTHVILLE, Mich. (FOX 2) - Northville Township will be upgrading its emergency communications tech to better serve residents throughout the region. State Rep. Debbie Dingell secured $963,000 in federal funds for Northville Township to upgrade its emergency...

Dispatchers are settling in at the new Johnson County Emergency Communications Center. A grand opening and ribbon cutting was held May 31 and dispatchers moved in the following Monday. To provide that space to decompress, they created a garden area in the middle of...

WASHINGTON, D.C.—While in-building coverage for cellular and public safety Land Mobile Radio (LMR) systems is a challenge across building use types, it is a particularly urgent one in schools. At last week’s Safer Buildings Coalition Tech and Policy Summit, the issues...

In the first year of a Ramsey County initiative aimed at better responding to mental health related 911 calls, the number of calls transferred to professionals trained in such crises, in place of dispatching traditional first responders, nearly doubled, according to...

WAYNESBURG, Pa. (KDKA) — Criminal charges have been dropped against a former Greene County dispatcher accused of refusing to send help to a dying woman.  READ FULL ARTICLE

After more than four decades on the job, 911 Telecommunicator Juana Gilbert answered her final call for assistance early Saturday morning.   Communications Supervisor Justin Draper then made the retirement official. READ FULL ARTICLE

An emergency service provider in West Des Moines said the statewide telecommunications outage Thursday that impacted internet and landline phones services was unavoidable — and they might not be able to prevent it from happening again.

CHARLESTON COUNTY, S.C. (WCBD) — The Charleston County Consolidated Emergency Communications Center is one step closer to grand funding to improve violence prevention.

The 911 Governing Board, which oversees the Barren-Metcalfe Emergency Communications Center, convened on Tuesday to discuss critical issues affecting the center’s operations. The meeting, held at the communications center in Glasgow, featured a review of the proposed...

HARRISONBURG, Va. (WHSV) - While firefighters, police officers, rescue squad and other first responders have buffers in between service calls, dispatchers can hang up the phone and be immediately greeted by the next call for service.

FRAMINGHAM — A proposal for a joint regional dispatch center that will handle 911 calls for Framingham and Natick has been approved by the Framingham City Council. “For a number of years, Framingham has been talking about creating a new, joint-dispatch center,"...

BELLEFONTE — It’s hard to imagine today, but in the early 1990s, dialing 911 was not an option in many parts of the United States. Instead, citizens were left scrambling to remember and dial local seven-digit numbers in their most desperate moments. June 1, 2024 marks...

The American Heart Association is applauding the passage of a South Carolina policy named Telecommunicator CPR. On Monday, May 20, Gov. Henry McMaster officially signed a bill requiring all S.C. 911 operators to be trained in Telecommunicator CPR and be able to...

REDDING, Calif. — It was an intense night at the Redding Police Citizen's Academy on Thursday night. The next to last session was at Shascom, a secure building in west Redding. Dispatchers at Shascom provide radio service to the Redding police and fire departments,...

SALT LAKE CITY — When most of us call 911, we trust someone will answer and be ready to help. But what happens when you and the 911 operator don't speak the same language? However, Jimenez-Flores notes that hiring someone who is bilingual shouldn't be the only...