Top Comm Center Headlines
News & Articles
Groundbreaking “9-1-1” technology released, 1st time 9-1-1 will receive current address from cell phone
In 2012 Joan Lantz called 9-1-1 on her cell phone. She died in her apartment in Rock Hill, South Carolina because 9-1-1 operators could not locate her. In 2020 Sheila Sheppard died in her Washington DC residence because the address of her emergency did not appear on...
Heights-Hillcrest emergency communications center considers merger with Chagrin Valley Dispatch (OH)
SHAKER HEIGHTS, Ohio -- City officials have introduced a proposed merger of the current Heights-Hillcrest Communications Center (HHCC) with the much larger Chagrin Valley Dispatch for all police, fire and emergency medical dispatching services. To do that, the five...
Fort Worth Fire Department, MedStar Assisting Police with 911 Call Center Shortage (TX)
FORT WORTH (WBAP/KLIF)- The Fort Worth Fire Department and MedStar are working with the Fort Worth Police Department to improve emergency response times. Much like other agencies across the country, the Police Communications Division has been experiencing staffing...
Chesapeake Dispatch Center in need of employees
CHESAPEAKE, Va. (WAVY) – The speediness of their response can be the difference between life and death. Dispatchers and call takers who answer your 9-1-1 calls at Chesapeake’s Emergency Communications Center make it their goal to help you as fast as possible, but in...
Richard Sherman 911 call under investigation after dispatcher is scrutinized (WA)
The phone call Richard Sherman’s wife placed to 911 as the NFL star was allegedly getting aggressive and physical with her is under investigation in Washington state. Ashley Sherman placed the 911 call to the dispatcher, saying that her husband was...
New technology will help 911 pinpoint callers (KY)
Owensboro-Daviess County 911 dispatchers will soon be utilizing a new technology that allows first responders to pinpoint an individual’s location within a 10-foot by 10-foot square. Paul Nave, city-county 911 dispatch director, said the new technology is available...
Dubois Co. Sheriff’s Office warning about accidental 911 calls (IN)
DUBOIS CO., Ind. (WFIE) - The Dubois County Sheriff’s Office is warning the public about accidental 911 calls. County dispatch officials estimate more than 30% of calls to the 911 center were accidental in 2020. Officials tell us dispatchers in the county field more...
RapidSOS launches app store with public-safety software partners
RapidSOS today announced the launch of the RapidSOS Partner Network, an application store of software solutions that integrate with RapidSOS to deliver critical information to 911 personnel, command centers and public-safety officers that is designed to improve...
Emergency response data firm RapidSOS launches partner network
The emergency response data-management vendor RapidSOS on Tuesday announced the creation of a new “partner network” that integrates 20 other vendors’ products into a common dashboard. The purpose, the company said, is make it easier for workers at the nearly 5,000...
Search for Summer Wells highlights recurring Hawkins Co. communications issues (TN)
ROGERSVILLE, Tenn. (WJHL)- Tuesday, July 20 marks five weeks since the disappearance of five-year-old Summer Wells. The Tennessee Bureau of Investigation says they’ve received 1,020 tips in relation to the AMBER Alert. A midwest rescue group will return to our region...
Beyond the Comfort Zone
Samantha Hawkins Every 911 operator has that call that will demand more of them than usual … this was mine. I was the second 911 operator she had spoken with that morning. Only six minutes into our phone conversation on that 911 line, I had determined that she very...
Do you have what it takes to answer the call? Brooke County 911 is hiring dispatchers. (WV)
BROOKE COUNTY (WTRF)– Several West Virginia counties are experiencing the same emergency personnel staffing problem as one agency here in the Northern Panhandle. They have vital positions that need filled and they’re looking for someone who will serve their community....
Salem panel seeks more fringe benefits for dispatchers (OH)
SALEM — City council’s Finance Committee is recommending vacation days and holiday pay for 36-hour permanent part-time dispatchers in an effort to keep them from leaving. “This is a way of showing we appreciate them,” city Auditor Betty Brothers said. The additional...
Manchester mulls regional dispatch (MA)
MANCHESTER — The long-running debate on whether the town should regionalize its dispatch services will continue when selectmen meet this Thursday. A virtual public forum on the topic is scheduled for 7:30 p.m. — the meeting itself begins at 6:30 p.m. Information on...
Talking you through CPR: Goodhue County dispatchers are helping people save lives (MN)
Did you know that there are more than 350,000 out-of-hospital cardiac arrests that occur annually in the United States? They are the leading cause of death, and only about 1 in 10 victims survives. Minnesota has recognized this and our office is prepared....
FirstNet Enhances Public Safety Situational Awareness, Interoperability and Security Capabilities
DALLAS, July 21, 2021 /PRNewswire/ —
What’s the news? FirstNet®, Built with AT&T* – the only nationwide network built with and for America’s first responders – is spurring further innovation for public safety’s ecosystem of mission-centric applications and solutions. By collaborating with the industry leaders, we’re introducing 4 new solutions:
Motorola Solutions’ MCPTT, Interoperability and Critical Connect – Public safety spoke, and we listened. We’re collaborating with Motorola Solutions to deliver a new Mission-Critical Push-to-Talk (MCPTT) solution this winter, enabling public safety agencies to use Motorola Solutions’ cloud-based Critical Connect for essential interoperability. The FirstNet interoperable platform will provide options for connectivity between land mobile radio (LMR) systems, the new MCPTT solution, as well as AT&T Enhanced Push-to-Talk (EPTT), for seamless communication and collaboration.
MissionKeeper® from KSI Data Sciences is an easy-to-use streaming software that gives multiple users access to live streamed video and data from drones, submersibles, robots, dash cams and other IoT devices. And with instant scalability, teams can better collaborate and make field-based decisions quickly, from any location.
NetMotion® by Absolute provides a mobile-first VPN solution that helps accelerate, optimize and secure mobile device traffic directly to the dedicated FirstNet network core, improving the user experience by providing resilient connectivity both inside and outside coverage areas. NetMotion is a leading mobile VPN solution that is highly adopted by public safety. FirstNet has expanded its relationship with NetMotion offering multiple ways for public safety to get access to a known solution that provides users a seamless mobile experience with the security and controls that agencies require.
FirstNet Messaging is a highly secure, group notification and messaging service that integrates seamlessly with a wide range of notification applications.
Why is this important? FirstNet is expanding public safety’s network to reach more communities across the country and continuing our roll-out of mission-driven innovative solutions. These new solutions will give public safety new capabilities:
Motorola Solutions Collaboration: Nothing is more crucial during emergency response than reliable voice and data communications between first responders, agencies and jurisdictions. Through this relationship, we’re leveraging Motorola Solutions’ strength and expertise as a global leader in mission-critical communication and LMR interoperability. The forthcoming standards-based broadband MCPTT voice, video and data solution will deliver greater situational awareness and more informed emergency response, as well as seamless connectivity to LMR networks through Critical Connect. Mission Critical broadband communications are based on public safety standards set by the 3rd Generation Partnership Project (3GPP) – the body responsible for global LTE and 5G standards – to provide modern, interoperable broadband communications.
MissionKeeper® for Public Safety: A new app launched and now in the FirstNet App Catalog, MissionKeeper by KSI Data Sciences provides near-real time video streaming/archive from drones, phones and IoT devices through a single and shareable view that can be accessed within or across agencies. MissionKeeper is a secure web-based, collaborative environment that allows public safety to view and share live and archived video and telemetry (altitude, attitude, heading, etc.) from multiple sources over virtually any available network. Invite guest users from other agencies on the fly. MissionKeeper is a scalable, secure, affordable solution for any agency needing to share near real time video with multiple stakeholders for complete situational awareness.
NetMotion by Absolute: NetMotion, recently acquired by Absolute Software™, a leader in next generation Endpoint Resilience™ solutions, provides a mobile-first, software-based VPN solution that helps accelerate, optimize, and secure mobile device traffic to improve the user experience. NetMotion is a client/server software-only VPN that maintains continuous, reliable connections even when devices are in areas with no coverage, dead spots, or marginal signal strength—and when users roam. Workers can use a combination of networks, roam freely between them, cross gaps in coverage, and suspend and resume sessions without losing connectivity, repeating logins or managing their connections. NetMotion requires just one login to grant a user access for the entire workday and automatically handles subsequent logins. With NetMotion, FirstNet administrators control access to applications and devices – for a single user, a group, or an entire organization. The IT team can set custom access conditions like the time of day, network type, or application bandwidth requirements. Additionally, traffic optimization support includes traffic shaping/Quality of Service (QoS), data compression, seamless roaming, voice/video optimization, and image acceleration. These capabilities help FirstNet users improve throughput speeds, maintain continuous application sessions, and allocate network resources to compensate for weak coverage or intermittent connectivity. As a result, crucial applications get priority, and users can send and receive data more quickly.
FirstNet Messaging: This app enhances safety, makes critical communications easier, and is available to first responders on FirstNet – both primary agencies and primary subscriber-paid users – at no additional charge with their FirstNet plans. In fact, we are automatically provisioning FirstNet Messaging to all qualified customers. And because it’s interoperable among agencies and first responders, it enables true collaboration during an emergency.
We continue to listen to public safety and focus on delivering the services they need, on their network. Nowhere else can public safety get the only nationwide, dedicated communications platform with the mission-ready and mission-critical standards-based solutions they need to protect themselves and our communities.
What is the FirstNet App Catalog? FirstNet is more than fast, reliable and highly secure connectivity. With FirstNet, public safety has a library of pre-evaluated and approved applications dedicated to addressing the emergent needs of our nation’s first responders. As public safety’s partner, AT&T thoroughly evaluates every app before its inclusion in the FirstNet App Catalog. First responders can safely advance their mission with mobile tools that meet our highest standards of reliability, security and performance. With more than 170 FirstNet Verified™ and FirstNet Certified™ apps to download, smart devices can provide public safety with an economical way to put advanced information sharing where it is needed. The App Catalog includes practical tools that enable multi-media communications and modernize operations in the field. App Catalog solutions include innovations that advance situational awareness and provide for quick and actionable community engagement. By working with FirstNet, mobile app providers can integrate purpose-built and exclusive features. FirstNet apps can include vertical positioning for z-axis mapping, authentication for single sign-on, and device and app uplift for heightened network prioritization. FirstNet app providers can also enhance their solutions with integration of Mission Critical Push-to-Talk and FirstNet Messaging designed specifically for public safety. With FirstNet and the App Catalog, first responders can be confident they have the tools they need no matter where their mission takes them.
What is FirstNet? FirstNet is the only nationwide, high-speed broadband communications platform dedicated to and purpose-built for America’s first responders and the extended public safety community. Shaped by the vision of Congress and the first responder community following the 9/11 terrorist attacks, FirstNet stands above commercial offerings. It is built with AT&T in public-private partnership with the First Responder Network Authority (FirstNet Authority), an independent agency within the federal government. With more than 16,000 public safety agencies and organizations subscribed – accounting for more than 2.2 million connections nationwide2 – the FirstNet network is providing first responders with truly dedicated coverage and capacity when they need it, unique benefits like always-on priority and preemption, and high-quality Band 14 spectrum. These advanced capabilities help emergency managers, fire, EMS and law enforcement save lives and protect their communities.
Where can I find more information? For more about the value FirstNet is bringing to public safety, check out FirstNet.com. And go here for more FirstNet news.
What people are saying:Jason PorterPresident, Public Sector and FirstNet, AT&T”We are here to serve America’s first responders with new tools and technologies on their network, helping to ensure they have access to the information they need, when they need it. We continue to innovate new solutions and improve existing ones to give public safety a seamless, interoperable experience and equip first responders with better situational awareness.”
Ed ParkinsonCEO of the FirstNet Authority”Since FirstNet launched, the network has continued to drive the expansion of the public safety broadband marketplace. We are pleased to join AT&T in welcoming these newest innovations to the FirstNet ecosystem as the network continues to evolve to meet public safety’s critical communications needs.”
1FirstNet Messaging is also available to extended primary agencies and subscriber paid users for an additional fee. 2As of April 2021
FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks are the property of their respective owners.
*About AT&T CommunicationsWe help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives.
AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.
SOURCE AT&T Communications
Related Links https://www.att.com
UScellular and Tango Tango Support First Responders With Interoperability Solution
Chicago, IL, July 21, 2021 (GLOBE NEWSWIRE) -- First responders have a new wireless solution that enhances mission-critical communications services. UScellular and Tango Tango are teaming up to expand radio reach, enable agency collaboration and extend the life of...
Nearly 1/3 of county’s 911 calls accidental in 2020 (IN)
By Herald Staff The Dubois County 911 Communications Center handles all emergency and non-emergency calls for public safety agencies in Dubois County. In addition, the Jasper Police and Fire Departments also field emergency calls. Annually, dispatchers within the...
Industry Veteran Chuck Freeman Joins NGA 911 as a Public Safety Solutions Specialist
NGA 911, LLC, the leading-edge Next Generation 9-1-1 and Public Safety solutions provider, today announced that Chuck Freeman joined the company as a Public Safety Solutions Specialist for the U.S. Southeastern region. Freeman brings a wealth of knowledge to...
Martinsville-Henry County E911 Center creates database for citizens with mental health challenges
COLLINSVILLE, Va. (WDBJ) - As a part of the Marcus David Peters Act that was put in place by Governor Ralph Northam to provide care to people in mental health crises, the Martinsville-Henry County E911 Communications Center has built a voluntary database. “We have...
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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