A Naples police dispatcher attempted to defuse a confrontation between a man and Naples Mayor Teresa Heitmann moments before authorities arrived on scene last week, a 911 call shows. READ FULL ARTICLE

“Oaklanders deserve to feel assured that when they dial 911 in an emergency, someone will be answering swiftly to start dispatching the emergency responders they need. Today we’re taking a huge step to reinforce that confidence and to improve our emergency service to...

Westminster first responders, police, fire, EMS, and 911 services are now the sixth Front Range Communications Consortium (FRCC) member, according to a news release from August 23.

“We know with better cell phone service, Coloradans can have peace of mind when traveling through the mountains. Today’s tour allowed us to not only engage with experts about some of the challenges of cell phone connectivity in rural Colorado, but to learn more about...

The number used in an emergency is on every police car and fire truck nationwide. Still, people have no idea what the person on the other end of the phone does when they call 911. The 2024 Cobb 911 Kids Expo offers community members, the opportunity to meet Cobb's 911...

The N.C. 911 Board awarded $21.028 million in grants at its Aug. 23 meeting that will benefit 14 public safety answering points (PSAPs) that handle 911 calls on behalf of North Carolina’s communities. READ FULL ARTICLE

The Federal Communications Commission is an independent Federal agency overseen by Congress that regulates interstate and international communications by radio, TV, wire, satellite, and cable throughout the United States. The five-member commission is responsible for...

On Tuesday Norman fire, police, and EMS services unveiled a new emergency communications center in east Norman. This state-of-the-art facility has been 10 years in the making and will become the new nerve center for Norman emergency services. “It’s an active...

Today, Councilmembers and public safety officials celebrated improvements to the City of Philadelphia’s 9-1-1 system. These changes follow Councilmember Jamie Gauthier’s hearing on PPD’s 9-1-1 Call Center. READ FULL ARTICLE

The Nebraska Public Service Commissions 911 Service System Advisory Committee at their August 14 meeting recommended that Richardson County not connect to the 911 service system as a secondary communication center at this time. Richardson County had requested the...

DC's dispatch system has had 18 disruptions since December. One of those outages coincided with the death of a 5-month-old baby whose family said their first 911 call was not answered READ FULL ARTICLE

The FOX 8 I-Team found a Cleveland police dispatcher has been disciplined for what she did with a city computer. It might be something you’ve done at work. Records show dispatcher Makeeba Greer was punished for looking up a word game on a city...

‘Trying to clear up misinformation’ A topic that has been simmering in the Centralia City Hall council chambers for almost 20 years is quickly coming to a boil.

There are more signs of trouble at DC's embattled 911 call center. WUSA9 has learned employees are calling out so often that the Office of Unified Communications (OUC) is offering bonuses for showing up to work READ FULL ARTICLE

Kent-based Valley Communications Center (911 calls and dispatch) recently received the 2024 Team of the Year Award from the Association of Public-Safety Communications Officials International. The employees received the award Aug. 5 during the international conference...

Dialing the number 911 instead of a seven-digit number for emergencies started in Gasconade County in 1995 and the county is now implementing a new system to better connect callers to first responders in emergencies. READ FULL ARTICLE

WASHINGTON (7News) — 7News has been pushing the Office of Unified Communications (OUC) for answers and a resolution to the agency’s ongoing issues. 7News dug into the agency’s backup plan and when or if it was activated during an outage Friday.

The WEST COMM Dispatch Center, a hub for emergency communications, plays a pivotal role in ensuring public safety for multiple communities and governmental entities.

The entity reported a technological disturbance that lasted around 20 minutes on Friday. The OUC says they transitioned to manual dispatch. WASHINGTON — The Washington DC's Emergency Dispatch Center, or Office of United Communications, experienced a technical system...