Written by Colin Wood Aug 10, 2021 | STATESCOOP The New York City Fire Department retired a 45-year-old computer aided dispatch system last week, following a four-year project to develop a modern platform that officials said is more reliable and has new functionality...

ATLANTA (CBS46) — When you dial 911, you may expect dispatchers to immediately know the location and send emergency crews. But that’s not always the case. The process can take minutes, but when every second counts, that can be too long, so dispatchers are now using...

STUART, Fla. — When students head back to the classroom this year, all Florida school districts must be in compliance with Alyssa's Law. The law is named in honor of Alyssa Alhadeff, a student killed at Marjory Stoneman Douglas High School in Parkland when a gunman...

Help FireRescue1 learn how you are using communications technology on the job – and tell us what you need to better manage emergency response Communications are critical for informed and appropriate emergency response, and the technology designed for the fire service...

Keith Thornton, a 911 dispatcher with the Chicago Police Department, is being praised for his handling of the tragic police shooting that took the life of 29-year-old Officer Ella French and wounded her partner. On social media, Thornton was praised from people who...

Langley City is calling on all B.C. municipalities to join a call to better coordinate ambulance and fire services. Martin’s motion wants the provincial government and BC Emergency Health Services (BCEHS) to allocate funding to improve response times and coordination...

After eight decades of providing emergency backup communications on a volunteer basis during some of this region’s worst storms and disasters, members of the Steel City Amateur Radio Club will be hitting the airwaves this week to sing their own praises. The club of...

On a recent afternoon, Antoine Mosley was panhandling on Cerrillos Road when the city's Alternative Response Unit arrived. The unit includes a caseworker, a paramedic and a police officer who respond to low-threat 911 calls usually related to behavioral health issues....

Hoping to bring local control of fees charged to pay for 9-1-1 services, the Central Texas Council of Governments is asking its members to create a regional 9-1-1 Emergency Communications District. “It was advantageous for us to stay (before) because we were getting...

RICHMOND (August 5, 2021)—The Virginia Association of Counties (VACo) announced the 30 recipients of the 2021 Achievement Awards, which recognize excellence in local government programs. VACo received 102 submissions. Winning entries focused on addressing...

Dallas City Manager T.C. Broadnax released a proposed $4.35 billion city budget Saturday, which outlines funding for the 2021-2022 fiscal year. "In many ways, I do believe that this is one of the most impactful budgets that I've recommended to the Dallas City...

The Fort Scott/Bourbon County Dispatch office is now located in the old jail facility on 207 S. Judson. Submitted photos. Those who answer emergency calls for the Bourbon County community have been moved to a more secure and bigger space from the Hawkins Public Safety...

Durant Communications and Bryan County 9-1-1 Dispatchers will begin using an upgraded Computer Aided Dispatch (CAD) system during calls this month. 911 Dispatchers completed training last month and say the new system makes getting help to residents faster and more...

The Board of Selectman at a July 19 meeting unanimously approved the dispatch union contract, representing Newtown employees and Nutmeg Independent Public Safety employees. According to First Selectman Dan Rosenthal, the negotiations with the union were “amicable” and...

SALT LAKE CITY — Utah emergency dispatch centers were inundated with phone calls to 911 when a massive wave of wildfire smoke crept into the northern part of the state Friday. As the smoke moved in with shocking speed, along with the unmistakable smell of fire, a...

The Grapevine Police Department is dealing with a major shortage of 911 dispatchers and is hoping a signing bonus will help. Grapevine Police are offering a $1,200 bonus for newly-hired dispatchers -- $600 upon hire, $300 upon completion of the probationary period,...

FORT COLLINS, Colo. (KDVR) — A Fort Collins police dispatcher who has been taking emergency calls for 20 years was on the other end of the line on Monday. Dispatcher Tricia Leslie was at the end of her shift at 7 p.m. On the way home, she spotted a person who fit the...

"What’s the least you need in terms of staffing for, especially 911," FOX 29's Dave Kinchen asked. "You know I wouldn’t be able to give you that answer off the top of my head, but again when you look at the demographic or the employees that work in there there’s a...