Legislation reclassifying 9-1-1 dispatchers from Office and Administrative Support to Protective Service Occupations was approved last week by the U.S. House of Representatives as an amendment in the Fiscal Year 2022 National Defense Authorization Act (NDAA),...

Hardin County E-911 Director Mike Leo has been named the Kentucky 911 Director of the Year. Leo was presented the award in Louisville during this year’s KEMA/KENA-APCO Banquet. Leo was nominated for the award by Hardin County 911 employee Anthony Coffey. In his...

On Friday at 05:15 officers from District B-2 responded to Ceylon Street for reports of a person stabbed in the eye. Boston Police and Boston EMS arrived to find a party dispersing and nobody stabbed in the eye. Officers spoke with the young man that owned the phone,...

Sep. 27—Short on staff for nearly two years, Astoria's emergency dispatch center will temporarily move operations to Seaside in October. The dispatch center has been running with only a handful of dispatchers since early 2020, a situation that has required staff to...

DOUGLAS COUNTY, Mo. (KY3) - Douglas County Sheriff will add a new 911 operating system in late October. The Douglas County Sheriff’s Office is also adding new 911 dispatchers to the team with openings rght now. Douglas County Sheriff, Chris Degase, said this operating...

ARDMORE, Okla. (KXII) - > Thanks to the invention of cell phones a 9-1-1 call can be placed practically anywhere. But as that technology has advanced and made contact emergency services easier, it has created an unexpected technical issue. According to Oklahoma...

TEXARKANA — The purchase of a new dispatch, records and jail management computer systems for the Bi-State Justice Building should streamline information for law enforcement. Both Texarkanas and Bowie County are buying the system jointly. The goal is to integrate...

PORTSMOUTH, Va. (WAVY) — On Saturday, Portsmouth announced that the Emergency Communications Center is set to launch the Emergency Medical Dispatching (EMD) program on September 30. EMD is a nationally recognized protocol for emergency dispatchers that is meant...

Austin Police Department officials are finalizing plans to dispatch civilians instead of police officers to certain types of calls that do not involve emergencies as a way to maximize patrol staffing and respond to reformers' demands for change. Interim Police Chief...

The Albany Firefighters' Union is once again raising the alarm over staffing levels at the city's dispatch center. According to the union, just four dispatchers were working Saturday night. Those four had to handle 911 calls, not just for fire, but for police and EMS...

By Rachel Engel DURHAM, N.C. — Dozens of complaints by public safety agencies against Durham’s 911 center were revealed in a recent public records request. A months-long investigation by CBS 17 revealed the depth of the emergency call center’s staffing shortages,...

"You’ll actually be talking to an intelligent computer who will help to direct you to the resources that you need,” explained city commissioner Mingus Mapps. PORTLAND, Ore. — City commissioner Mingus Mapps hopes to improve 911 wait times by installing artificial...

The Mountain Brook Emergency Communications District recently signed a three-year contract with the Shelby County Emergency Communications District to take over as the provider of E-911 services for the city. Mountain Brook’s 911 services are currently provided by...

By Suzie Ziegler AUSTIN, Texas — The Austin Police Department will be changing how it responds to non-emergency calls starting October 1, according to KXAN. Instead, the department will ask people to call 311 – not 911 – to report crimes that are no longer in progress...

The Hopkins County Fiscal Court accepted a $277,899 bid this week from VEI Communications to work on a project for the county EMA. Hopkins County EMA Director Nick Bailey said the project will make improvements for the public safety radio system that all the first...

Montreal, Sept. 23, 2021 (GLOBE NEWSWIRE) -- Genetec Inc. (“Genetec”), a leading technology provider of unified security, public safety, operations, and business intelligence solutions, has deployed its Security Center unified platform to enable the City of...

PEACH COUNTY, Ga. — Editor's note: Video is coverage of Central Georgia law enforcement agencies dealing with COVID-19, in which Shaw was mentioned. The Byron Police Department is mourning the loss of one of their own. According to a Facebook post from the police...