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Dispatchers and call-takers for 911 are on the front lines for people facing dire emergencies, and they are trained to not only remain calm, but to keep the caller calm as well.
Cherokee County’s 911 system operations center houses three agencies: Northeastern Health System EMS, Cherokee Nation EMS, and the Cherokee County Sheriff’s Office. The center also handles all fire and EMS calls in both city and county, to dispatch the appropriate responders.
During the duration of any emergency call, dispatchers ask the caller a series of questions to allow first responders and law enforcement to decide how to approach the situation…
