GREENSBORO, N.C. — Labor shortages are impacting the nation, and emergency dispatch centers are not immune. The National Emergency Number Association reports that nationally, emergency dispatch centers are seeing 15-20% employee turnover. Guilford Metro 911 is...

The missive accuses the SQ of putting its head in the sand over the problems that would increasingly plague its call management centers (CGA), where provincial emergency dispatchers work. Too many distributors starting out. Too many calls, in front of certain chairs...

NEW ORLEANS — Local musician David Symons was walking home from a gig at about midnight Saturday when he tried to alert police to a possible crime in progress near Elysian Fields and Claiborne Avenue. “I saw someone apparently breaking into a truck, so I called...

BERRYVILLE — A cybersecurity expert will be hired to help Clarke County determine how to better protect its computer systems from hacking. Clarke County is receiving almost $2.84 million from the Coronavirus State and Local Fiscal Recovery Fund, established under the...

One city resident is concerned that public safety is getting shorted in Jamestown’s proposed plan for spending over $28 million dollars in American Rescue Plan monies. Doug Champ spoke before the City Council’s Public Safety Committee and at last night’s work session,...

TUCSON — Tucson Police Chief Chris Magnus says a highly unusual but dangerous kidnapping of two crisis-response social workers shows changes are needed in the way crisis and 911 calls are handled. Having a program in place that allows information to be shared between...

FONDA — Montgomery County has received a $374,781 state grant that will be used to update systems and equipment used by the 911 dispatch center. Montgomery County Sheriff Jeffery Smith on Monday said the county applies annually for the State Interoperable...

The city of Tucson is facing significant staffing vacancies in departments that provide crucial services ranging from park maintenance to 911 assistance. The issues aren’t new, or exclusive to Tucson, but they are severe in some of the city’s departments: More than a...

The Garland County Quorum Court Human Resources Committee created eight new public safety positions at its Sept. 27 meeting, personnel slots the sheriff's department and 911 Communications Center said are needed to meet a growing workload. The committee authorized six...

SCHENECTADY COUNTY – The county will use a $608,673 state grant to improve its emergency communications, the state announced this week. The grant money will be used for Schenectady County’s commitment to an $18 million countywide radio operability project to modernize...

(FOX 5 DC) - When there’s an emergency, every second matters. However, some in the DMV feel that sense of urgency is missing due to an ongoing problem of 911 call mix-ups. Time is of the essence when someone needs help. That’s why a viewer reached out to FOX 5 to...

HANCOCK COUNTY — They hear worst-case scenarios and then must make on-the-spot and — in some instances — a life saving-decision. The work a 911 dispatcher does is nonstop and intense. Helping others during some of life’s worst experiences can bring great satisfaction...

ASHEVILLE, N.C. (WLOS) — Right now, across the nation, 911 dispatch centers are seeing 15-20 percent shortages in employees. And Western North Carolina has not been immune to the deficits hitting other departments. Right now, Buncombe County has a 6.3 percent staff...

Austin, Texas, police are now urging the public to call 311 instead of 911 to report non-emergencies, authorities said. Starting Friday, individuals in the city are asked to use 311 when reporting crimes that are either no longer in process, when the suspect is no...

Press release: After 35 years of service, Communications Coordinator Russell L. Lang is working his last shift Friday, October 1, at the Genesee County Sheriff’s Office. Russ began his career on August 9, 1986, as a Dispatcher, and on June 17, 1989, he was appointed...

Charlie Jordan already had some dispatching experience when he reported for his first shift at Novi Regional 911 Center. He was nervous and barely talked while absorbing the new policies and responsibilities that go with dispatching for the cities of Novi and South...

“We don’t just dispatch police cars and fire trucks. We don’t just answer 911 calls. We ensure the safety, service and security of your communities.” That’s what Jay Somerville shares about the devoted 911 dispatchers working at the Northwest Regional Emergency...