ARAPAHOE COUNTY, CO — Arapahoe County residents who call the non-emergency sheriff's number will hear a new automated attendant beginning at 7 a.m. Wednesday. The sheriff's non-emergency number, 303-795-4711, will offer an 'auto attendant,' which will route calls to...

Newly hired 911 director Bob Swick told his advisory board this week that Central Dispatch is close to filling all positions. After years of struggling to find and keep staff members, two interviewed candidates have been sent for physicals, Swick said....

A $16-million disaster-resistant building is being proposed to house and keep intact Greater Victoria’s public-safety infrastructure. The facility would help first-responders to continue operating with minimal interruption during a major emergency. The board behind...

Murfreesboro Emergency Communications Center (ECC) has cross-trained and certified 9-1-1 operators in Emergency Medical Dispatch (EMD). Dispatchers can now provide lifesaving and safety instructions to callers and patients before medical help arrives on the scene,...

TEHAMA COUNTY, Calif. - The Tehama County Sheriff's Office dispatch center can once again handle calls 24 hours seven days a week, but it doesn't come without a workaround. As of Nov. 12, the department only has six dispatchers, according to Zachary Backus, the...

After more than two-and-a-half years of planning, the Owensboro-Daviess County 911 dispatch center will switch to a modern computer-aided dispatch and records management system this week, when the system goes online Tuesday. The new computer-aided dispatch, or CAD,...

EAU CLAIRE, Wis. (WEAU) - More people are needed to be on the other end of the line when someone calls 911. The City of Eau Claire is looking to hire several 911 dispatchers in its Communications Center. In addition to answering emergency calls throughout Eau Claire...

Central Dispatch is experiencing an increase in resignations due to schedule changes brought on by continuous understaffing issues. Director of Grant County Central Dispatch Kevin Hicks has received numerous resignation letters from dispatch workers over the past few...

Faced with a critical shortage of employees in Cobb’s Department of Emergency Communications (E911), the Cobb County Board of Commissioners approved retention incentives of $2,500 per employee at its Tuesday meeting. The additional pay will be split into multiple...

NEW BLOOMFIELD — According to the deputy director for Boone County Joint Communications Joe Piper, the national turnover rate for 911 dispatchers is upward of about 30%. Currently, in Cole County, there are 20 positions for 911 dispatchers, 18 of these are filled with...

FORT SMITH -- The Police Department's Citizen's Academy recently began another class to help residents understand who the police are and what they do. Robyn Shoptaw, crime prevention officer, said different people take the course. She said she isn't aware of anyone...

GREENWICH — As a youngster in elementary school, Frank O’Toole volunteered with the Red Cross and learned first aid. He later joined the Greenwich Police Cadet-Explorer Program in what would become a life of public service and a career as an emergency dispatcher....

LOUISVILLE, Ky. (WDRB) -- Some Kentucky dispatchers issued a plea to the community in an effort to prevent a potentially dangerous problem. In a Facebook post Thursday, Nelson County Dispatch said people are prank calling 911 — including kids cussing or yelling at...

D.C. is set to extend a pilot initiative where certain calls to police involving mental health emergencies are routed to city social workers who are better equipped to handle the situation, Bloomberg CityLab reported Friday. The District’s Mental Health Emergency...

Mission Critical Partners will work with the National Highway Traffic Safety Administration to evaluate the state of geographic information systems in the 911 community as part of efforts to improve sharing of GIS data across the U.S. The National 911...

With a new E-911 radio system funded by SPLOST and the American Rescue Plan coming to Habersham County, the county’s municipalities are working to adjust their budgets and make decisions on how they will support new radios compatible with the new system for their...

BLOOMINGTON, Ill. (WMBD) — In Bloomington, the city’s emergency communications center has been recognized as one of the best in the country. The International Academy of Emergency Dispatch has certified the Communicati.ons Center as an Emergency Police Dispatch (EPD)...

Peninsula Fiber Network, LLC (PFN), a leading provider of fiber optic-based telecommunications and Next Generation 911 services throughout Michigan, Wisconsin, and parts of Minnesota was pleased to learn that one of its key employees received statewide recognition....

BILLINGS - It’s not always necessary to dispatch a million-dollar fire truck to a medical call, but that’s the way it has worked in Billings, at least until this week. The City County Dispatch crew is now working a new computer program to help match the right...