Pasadena police reported officers stayed busy responding to just over 9,300 calls for service in December, capping off the year at 114,454 calls for service from residents of which 62,330 came through 9-1-1. Pasadena Police Lt. William Grisafe said the...

Growing up with family members who worked in public safety, Ashlee Sames always thought it made sense for her to follow a similar path. Her dad worked in the fire service for many years and several cousins were police officers. “It was just kind of something that I...

Why are Cuyahoga Falls and other communities looking to form a consolidated dispatch center? About a decade ago, the state tried to limit the number of dispatch centers per county, based on population — but the deadline to do so has long since passed, said Summit's...

Planning for Lake County's consolidated 911/emergency operations center is well underway, with details of what should be included in the $40 million facility and how it will be funded on the horizon. The Lake County Board on Friday got its first overview of a regional...

Fourteen-year-old Valentina Orellana-Peralta was shopping with her mother two days before Christmas when she was killed by a stray bullet fired by police in the North Hollywood Burlington store. The question of why this tragedy happened falls not only on the officer’s...

Across the country, 911 Call Centers are dealing with short staffing. Pinellas County is no exception. PINELLAS COUNTY, Fla. — 911 call centers across the country are in need of applicants. Telecommunication dispatchers are in high demand with staffing shortages and...

The Columbia Heights Police Department is filling the airwaves with a podcast, “Roll Call,” that was launched last March in an effort to inform residents and other listeners about various public safety topics and issues. The public safety personnel on the “Roll Call”...

OAKLAND — Last month, Byron Miller retired after over 31 years as a public safety communications officer for Garrett County. He started out as a volunteer with the Northern Rescue Squad in 1984, which led to acquaintances with the current 911 dispatchers, which is...

Armstrong County residents now have the option of sending a text message to report an emergency to 911, public safety officials announced Tuesday, Dec. 28. While the ability to text could be valuable in a scenario when speaking to a dispatcher might escalate a...

MECKLENBURG COUNTY, N.C. — Staffing shortages have been a common and at times debilitating side effect of the pandemic. Mecklenburg County, like many other communities across the country, is facing a 911 operator shortage. When someone dials 911, they are counting on...

NICE (Nasdaq: NICE) today announced that the City of Detroit (Michigan) 911 communications center will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing...

A man is having a mental crisis in a public place. Bystanders notice and dial 911, but since the man seems to offer no threat to others, no police car with blaring sirens arrives. Instead, a white van pulls up and two people wearing street clothes emerge. They ask the...

Starting January 1, Montgomery county residents will be able to call a new hotline for mental health and substance use crises. The Crisis Now hotline will operate 24 hours, 7 days a week. Callers will be able to speak with trained behavioral health professionals who...

Police in North Carolina are searching for the person they say is responsible for a "swatting" call that sent authorities to a family's home earlier this week. The Burke County Sheriff's Office responded to a 911 call just before 2 p.m. Tuesday (January 4) from an...

MANISTEE COUNTY — Michael Machen, Manistee County’s emergency management coordinator, has learned over the last nine months just how many people are involved in the safety of the visitors and residents in the area. “I think the thing that’s been most eye-opening to me...

When Terra Culley became a part-time dispatcher nearly 24 years ago, she had no idea it would lead to her penning monthly newspaper columns that now have been compiled into a book. November 29 was the release date for “Beyond the Voice of 9-1-1 Dispatch.” It is a...

A man in Sweden is alive today thanks to — in part — a drone. The 71-year-old had a heart attack while shoveling snow in December and was resuscitated by a nearby doctor after a drone flew in a defibrillator, Everdrone reported Tuesday. Someone having a heart attack...

In a release, they noted, “Currently, Niagara EMS is experiencing significant operational demands which, if not addressed, could result in a disruption to service. To that end, they said, “Effective immediately and until further notice, Niagara EMS is implementing...