AUSTIN, Texas - Austin’s Public Safety Commission met Monday night to discuss concerns over backlogs and long response times within the city’s 911 system, and proposed solutions to the problem. "When our citizens’ world is starting to unravel, you’re the first voice...

TUCSON (KVOA) - When you dial 9-1-1 in an emergency, every second counts. But as the News 4 Tucson Investigators told you over the past several years, seconds​ were turning into minutes for callers to the city's 9-1-1 communications center. Back in 2017, the News 4...

Ohio's 911 system is outdated, made for a time period when landline phones were dominant. In many places, you can only call, not text, 911. Pinpointing locations of mobile callers can be difficult. Infrastructure is old. "911 in Ohio is way behind even the most...

MALHEUR COUNTY — Could 911 emergency dispatch services ever be contracted to another country, such as India or the Phillipines? This was one of the questions that was posed during the city of Ontario’s preliminary budget meeting on Tuesday night when the discussion...

Spokane Fire Department Lt. Brandon Bacon's base salary of more than $102,000 is already pretty good. It's almost twice the median household income in the city. But that's not nearly as lucrative as what, in one sense, could be considered his second job: Working...

LISBON — The merger of the 911 call centers could be about four years down the road, according to a study by Mission Critical Partners who presented it to the Columbiana County 911 Emergency Service Committee on Thursday. Steve Haberman and Brian Melcer of MCP...

Sumter County residents now have access to enhanced Next Generation 911 services following a recent move to further modernize the county’s emergency call management system. Sumter County’s newly implemented NG911 system represents the latest in public safety...

 While most of Genesee County is struggling with long ambulance wait times, Fenton is averaging wait times of 5 and a half minutes, thanks to the city having its own dispatching center.  The city of Fenton has contracted with STAT EMS to provide ambulance services for...

Three members of the Emergency Communications Team in Brandon were nominated and recognized with a Teamwork award from the Association of Public-Safety Communication Officials (APCO) Canada for an event that occurred in 2019. Chrystal Strachan, Vanessa Lopez and Megan...

KINGSPORT. Tenn. (WJHL) – Early Monday morning, Kingsport residents living near Eastman Chemical awoke to a plume of steam and a loud boom. “I live right across the street from Eastman, and there’s been an explosion,” one caller told Kingsport 9-1-1. News Channel 11...

Germantown prides itself on being a safe community with fast emergency response times, and it starts with dispatchers working on the bottom floor of City Hall. But Shelby County is providing funds for a new 911 call center building for the suburb, proposed north of...

Pafford Medical Services began serving as the Saline County, 9-1-1 ambulance services provider on Feb. 1, after prevailing in a competitive procurement process held last year. An interlocal agreement secures Pafford’s countywide contract for advanced life support...

Alexandria, VA – Sullivan County Emergency Communications, TN, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. Public safety agencies use the APCO...

Alexandria, VA – Emergency Communications of Southern Oregon has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. Public safety agencies use the APCO...

Alexandria, VA – Chouteau County 911, MT, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. Public safety agencies use the APCO International Agency...

Skagit 911 is preparing to ask voters to approve a sales tax increase in the November election. The proposed 0.1% sales tax increase would generate an estimated $3.9 million for the county’s emergency dispatch center, which Skagit 911 leadership says will fund...

Emily Sparks works at her station during her shift at the Hancock County 911 Center. Officials with the county 911 center reported over 79,000 calls to the center in 2021 with over 31,000 being 911 emergency calls, a new county call record. Tuesday, Feb. 1, 2022....

Three members of the Emergency Communications Team were nominated for a Teamwork award with the Association of Public-Safety Communication Officials (APCO) Canada for an event that occurred in 2019. Due to COVID-19, the 2020 awards were delayed until the Fall of 2021....

The Riverhead Volunteer Ambulance Corps is looking to switch its emergency dispatch provider from the Riverhead Police Department to Suffolk County Fire Rescue and Emergency Services. The town police department is understaffed and cannot provide the level of service...

Dickinson County 911 moved into its renovated emergency communications center in the basement of the courthouse Tuesday, Jan. 25. The process took a little over 10 hours to complete, beginning just after 8 a.m. and finishing around 6:30 p.m., according to 911...