MILWAUKEE — Milwaukee, the county and the country are struggling to find the people many of us count on to be on the other side of the phone in an emergency, the 911 operators. In order to try to hire more people to do the job, the city is asking the Milwaukee Fire...

Still-functional equipment will be re-used following upgrades occurring in Vigo County’s 911 Central Dispatch Center. Director Vickie Oster told the E911 Advisory Board on Wednesday the replaced equipment will be installed in the county’s backup dispatch center, which...

TALLMADGE — Cooperation among Summit County and several of its communities on a new regional dispatch center will improve emergency response times and safety, local leaders said Thursday morning as they gathered to formalize the new pact. "We are stronger when we are...

BOZEMAN, Mont. — Before firefighters race to burning buildings or police to a traffic incident, dispatchers answer the calls for someone needing help. “We hear everything,” dispatcher Jennifer LaCross said. “Anything can happen at any time. We have no idea what...

CHARLOTTESVILLE, Va. (CBS19 NEWS) -- Mobile phones can be lifesavers, and now, two apps can give people the ability to help someone suffering a cardiac arrest. PulsePoint Respond and PulsePoint AED are 911-connected mobile apps that immediately alert users of cardiac...

The first 9-1-1 call was made on February 16 in 1968. MEMPHIS, Tenn. — The National 9-1-1 Program acknowledged its 50th anniversary yesterday, February 16, celebrating half a century of providing emergency 9-1-1 call communications for U.S. citizens. According to the...

People in Jackson County now have another way to alert 9-1-1 in case of emergency. Johnny Robinson, the county’s 9-1-1 director, said the county has had the capability to accept text messages in emergency situations for about two years. However, he added, a lot of...

Shelby County 9-1-1 dispatchers will now be working 12-hour shifts on a six-month trial basis after the County Council approved the switch during Tuesday’s monthly meeting. Jason Abel, director of the 9-1-1 center, requested his employees be permitted to work 12-hour...

ALABAMA – On February 16, 1968, Senator Rankin Fite completed the first 9-1-1 call made in the United States in Haleyville, Alabama. The serving telephone company was then Alabama Telephone Company. This Haleyville 9-1-1 system is still in operation today. 9-1-1 or...

Sanjoy Datta, director of systems for the LAPD Emergency Command Control Communication Systems Division, says that while these are powerful mechanisms, they still leave room for radio backhaul as a useful and even necessary alternative. Given the possibility that cell...

SAN ANGELO — There are more than 120,000 people across Tom Green County, yet when disaster strikes, one of 16 people will be the first step to getting help. When someone calls 911 in San Angelo — whether the call involves a pocket-dial or a massive fire — one of the...

On paper, Tuesday night’s Marysville City Council discussion for approving the use of a consultant for the possible consolidation of dispatch services used by the city’s police and fire departments should have been a fairly cut and dry process. The possibility of...

CHAMPAIGN, Ill. (WICS/WRSP) — The Illinois Sheriff's Association awarded Champaign County Sheriff Telecommunicator Lance Buyno as Telecommunicator of the Year for his “extraordinary patience and outstanding communication skills”. On Mar. 27, 2020, at 4:15 am...

ROANOKE COUNTY, Va. – Answering calls in a time of crisis can be an emotional toll for 911 dispatchers. But without the classification as first responders, they do not have the same access to benefits. Local dispatch centers are pushing Virginia legislators to step in...

Emergency dispatch center Clark Regional Emergency Services Agency announced Tuesday it earned reaccreditation for the eighth time. CRESA achieved the status of Medical Accredited Center of Excellence, awarded by the International Academies of Emergency Dispatch. Only...

KEARNEY — The technology that carried the first 911 calls to dispatchers barely could help victims to help themselves. However, with advances in technology, tomorrow’s 911 calls will have all of the characteristics of how people communicate today. That means dialing...

SOUTHWICK — Technical issues are causing a delay to the initial time frame for Southwick emergency calls to transition to a regional emergency dispatch center in Westfield. The completion date has now been pushed out by about six months. “There are a lot of technical...

(© josephsjacobs – stock.adobe.com) The Virginia Department of Emergency Management continues to work on the deployment of the Next Generation 9-1-1 system across the Commonwealth. Fairfax County, in 2020, was the first public safety answering point (PSAP) to cutover...