Carbyne, the leading i3 cloud-native emergency contact center provider, has partnered with Rio Grande Council of Governments (RGCOG) in Texas to bring i3 cloud-native, NG911, omni-channel, contact center solutions live in five (5) ...

The director of Macon County's Enhanced 911, Michael Kindle, says that they are nearing completion of the Second Phase of major upgrades to their system’s equipment.Upgrades in the First Phase last summer included the installation of a new Next Generation 911...

2 The former head of an emergency call center in Washington, D.C., will return to her top position just over a year after she resigned amid scrutiny of ineffective handling of 911 calls. Mayor Muriel Bowser announced Thursday that she would reappoint Karima Holmes as...

  A committee of County Commissioners has issued their recommendation for the new director at 911 Central Dispatch. Livingston County Administrator Nathan Burd was before the Courts, Public Safety, and Infrastructure and Development Committee on Tuesday with the lead...

Similar legislation is teed up in the House. The Senate Appropriations Committee has approved a bill requiring 911 public safety operators to complete telecommunicator cardiopulmonary resuscitation training every two years. Filed by Sen. Danny Burgess, SB 890 is now...

Six counties from across Maryland staged a 9-1-1 expo with live call-taking from a remote and crowded location using FirstNet. The expo was conducted at the Maryland Association of Counties’ winter conference. FirstNet Authority By John Hunt, Senior Public Safety...

CALEXICO — For the past few months, Calexico Police Department traffic controllers have been utilizing push-to-talk radios that have benefited the department in several ways. The radios replaced Motorola radios that were not connected to the local Regional...

FirstNet subscribers have access to the wireless network with the largest coverage footprint in the United States by more than 50,000 square miles, AT&T stated this week as part of press announcement released on the 10th anniversary of the FirstNet Authority being...

OGDENSBURG — Beginning in June, anyone who calls the Ogdensburg Police Department with an emergency will be advised to hang up and dial 911, the latest move by the city as it works to transfer its police dispatching to St. Lawrence County. On Wednesday, St. Lawrence...

WAUKESHA COUNTY, Wis. (CBS 58) -- What would you do if you were placed on hold when you called 911 during an emergency? Waukesha County 911 operators are trying to make sure that doesn't happen in the community they serve, as national employment struggles continue to...

Some of the Lorain County public safety agencies that are part of a five-city plan to upgrade their radio systems have made the switch to the L3Harris system recently, while others are still in the process. The system has been on the air in a testing phase since...

In efforts to advance how they respond to emergencies on island, the E-911 Center is undergoing some changes.  The E-911 Center is anticipating to move from its secure location at Civil Defense by the end of 2022 to a more public location. We were asked not to...

CUMBERLAND, Md — If one function stands out as the hinge pin for the entire emergency services system in Allegany County, it would be the county’s 911 Joint Communications Center. “When you dial 911, that is the worst day of your life,” according to James Pyles,...

FORSYTH COUNTY, N.C. — The Forsyth County Emergency Department said 911 calls and emergency department services are at an all-time high as they continue to deal with staffing shortages. "In the past couple of years, especially in the pandemic, we've seen an extremely...

Regardless of the type of emergency, virtually every one of them begins with someone dialing 911. In 2021, the King County Sheriff’s Office (KCSO) Communications Center answered 527,050 phone calls from people seeking assistance in unincorporated King County...

This week, U.S. Rep. Val Demings, D-Fla., showcased her proposal to “prevent the sunset of the First Responder Network Authority (FirstNet), a nationwide broadband network for public safety communications” which “was created to fulfill one of the central...