A language barrier has been removed for non-English speakers who need to contact 911 dispatchers in an emergency. Vigo County Central Dispatch has added a language enhancement to the Text-to-911 system, director Vickie Oster said Wednesday. People can now send text...

The bill followed on an 11Alive investigation that found dozens had needed assistance at Atlanta's airport while 911 operators were barred from giving instructions. ATLANTA — Calling 911 in Georgia is currently a game of roulette: you might get a medically-trained...

SHARON, Pa. (WKBN)- Contacting 9-1-1 is now more accessible than ever. In Mercer County, residents are able to now get ahold of 9-1-1 by texting. However, this does not mean this should be the first option to use. The texting option should only be used if someone is...

NORWALK — The city’s police department will soon receive a $5.6 million upgrade to its communications system, officials said. Approved last week by the Common Council’s Public Safety and General Government Committee, Norwalk police can begin the process of employing...

New Braunfels city officials say the 9-1-1 phone system remains operational after a critical component of the city’s public safety technology began experiencing technical problems on Tuesday. According to Jenna Vinson, the city’s director of communications and...

BOZEMAN, Mont. – The growing and highly visited Gallatin Valley over the past four years has created a significant increase in call volume prompting new upgrades and a search for more voices on the other end of an emergency call. The Gallatin County 911 Dispatch...

When Karima Holmes appeared at a June 9, 2020, virtual DC Council hearing (above) she had known for three weeks DC 911 made serious mistakes after a woman gave birth inside her Upper Northwest apartment. As the director of DC’s Office of Unified Communications (OUC)...

WALLA WALLA-Anyone familiar with trying to get an uber to find the exact location for pick-up, knows that some locations are harder than others to find. You may have the right address but on the opposite side of the building. Or you are on a road where there are no...

At the March board of supervisors meeting, the board unanimously voted to recognize the week of April 9 to April 16 as National Public Safety Telecommunicators Week. Public Safety Telecommunicators serve as the central hub for law enforcement, firefighters and...

An organization that runs a county-wide law enforcement radio system is working to fill in a “dead spot” in the Palo Alto foothills that could hinder officers’ ability to call for help when they’re in the area. The dead spot remained after the Silicon Valley Regional...

Pike County’s citizens may not be aware that all E-911 dispatch has been consolidated at one central location. David Morgan, executive director of the Pike County Communication District, said the change occurred in the fall of last year. All E-911 dispatch for the...

The Missouri National Emergency Numbering Association (NENA) organization, the Missouri Association of Public Safety Communication (APCO) organization and the Missouri 911 Directors Association banded together to honor Mike Phillips, Barry County Emergency Services...

The city of Longview is targeting replacement of its 20-year-old public safety communications system. Members of the city's purchasing department opened sealed proposals this week from nine vendors. City spokesman Shawn Hara said the requests for proposal were looked...

Redwood City — County of San Mateo has adopted the Simplicity app, a new mobile communication channel that directly connects with residents by delivering important announcements and events directly to the user’s phone. The free app doesn’t require residents to create...

EL PASO COUNTY, Colo. (KKTV) - The Cimarron Hills Fire Department earned a “Class 2 Public Protection Classification” rating from the Insurance Services Office, meaning a lot of home and business owners within their protection district will have decreased...

(ST. JOSEPH, Mo.) Slowly but surely, the Communications Center is filling the dispatcher holes. The St. Joseph Police Department hired six new communications operators in January but is still looking to hire two more. Captain John Olszowka says it is...

When it comes to emergency response, time is of the essence, and KITTCOM recently rolled out advanced technology that helps shave precious time off their responses to calls for help. The technology rolled out by the agency is designed to hone in on the location of...

Bayham council discussed the following during a Thursday, March 3 meeting: Councillors gave the go ahead for the $11,935 purchase of a new HVAC system for the Straffordville Library. The budgeted item was to replace the 30-year-old existing system. Following the...

Axon announced that the Fresno Police Department, a Major City Chiefs Association member, is now live on Axon Dispatch, a computer-aided dispatch system (CAD) platform built on modern cloud technologies. Fresno PD benefits from Axon's suite of innovative technology...