California is in the midst of a massive overhaul of its aging, landline-based 9-1-1 emergency call system, with project leaders promising the ground-breaking “Next Generation 911” (NG911) network will suffer fewer outages, deliver improved location accuracy, and...

The Association of Public Safety Communications Officials (APCO) made recommendations to FCC Chairwoman Rosenworcel’s office to issue proposed rulemaking on additional interoperability requirements for 9-1-1 providers. Specifically, APCO suggested that the emergency...

It's another tool for people who are in dangerous situations where texting is safer than calling, as well as those who are hearing impaired.

The Metro North Regional Emergency Communications Center, comprising the dispatch services for Revere and Winthrop, is in talks to add a third community. At last week’s Winthrop Town Council meeting, Town Manager Tony Marino said the regional emergency communications...

On Oct. 23, members of dispatch and administration from the SLO County Sheriff's Office and Cal Fire division came together with hard hats and safety vests to sign their names and write messages around the construction site. According to Paul, this event was...

Waukegan officials decided last summer that joining Lake Consolidated Emergency Communications (LakeComm) — rather than dispatching police, fire and emergency medical services for the city itself — was the wrong […]

In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements READ FULL ARTICLE

The decision to volunteer had to be made quickly, and they were facing unknown travel conditions. It took the crew two days to make it to the area of North Carolina they were stationed in. READ FULL ARTICLE

Leaders from the Minneapolis and Hennepin County emergency communications and dispatch centers on Thursday unveiled a new technology to automatically call back abandoned 911 calls. The new Automated Abandoned Call (AAC) system will be used effective immediately. The...

Officials who oversee and monitor Floyd County’s 911 system say citizens are safer now than they were before dispatching services moved from Kentucky State Police Post 9 in Pikeville to the City of Prestonsburg due to better response time by law enforcement and...

Johnston’s district attorney and the county’s 911 communications team are among the latest recipients of N.C. Attorney General Josh Stein’s Dogwood Awards. The awards go to people who are working to improve the health, safety and well-being of their fellow North...

NEWS / PRESS RELEASE LAS VEGAS, Nev.—The Public Safety Spectrum Alliance (PSSA), a coalition of the Public Safety  Broadband Technology Association (PSBTA), commends the Federal Communications Commission  (FCC) on its decision today to approve new FCC rules...

Fulton County Commissioners on Monday signed an interlocal agreement aimed at consolidating emergency communications with the city of Rochester. Officials of Fulton County and the city of Rochester are close to finalizing an interlocal agreement to operate a combined,...

Next-generation 911 with the resilience of a modern, digital, Internet protocol-based network was essential to North Carolina’s storm response. It enabled officials to answer nearly 90,000 emergency calls in three days. The North Carolina Department of Information...

Donna Lane, a 911 dispatcher at the Southold Police Department is being credited with saving a family of five whose Mattituck home was on fire. READ FULL ARTICLE

CASPER, Wyo. —Though operated by the city of Casper, law enforcement and emergency agencies countywide are dispatched through the Natrona County Public Safety Communications Center (PSCC). In 2023, telecommunications specialists at the PSCC handled over 29,600 calls...

TUCSON, Ariz. (KVOA) — The Tucson Fire Department (TFD) has announced a new partnership with the Public Safety Communications Department (PSCD) and MD Ally telehealth to improve patient care within the 911 system.This collaboration aims to utilize advanced telehealth technology to ensure timely medical assistance and enhance the effectiveness of emergency response.During a press conference, representatives from TFD, PSCD, and MD Ally will discuss how the initiative enables emergency operators to connect patients with medical professionals in real time. This connection facilitates immediate assessments and aims to reduce wait times for medical care.The integration of PSCD’s expertise is expected to further enhance coordination and communication among all emergency response parties, improving overall service to the community.

During times of emergency, your first instinct is to probably pick up the phone and call 911. But as Huntsville’s population continues to grow, those emergency calls also grow. This growth has caused a shortage of dispatchers for the Huntsville Police Department. To...

STANSBURY PARK — The Tooele County Sheriff's Office is under fire after a major failure during an incident with someone allegedly firing a gun in a neighborhood in September. READ FULL ARTICLE